Speaker Biography

Ron Rogowski

Principal Consultant

Sessions Featuring This Speaker

    Research Focus

    Ron is a principal consultant serving Customer Experience Professionals. During his 13-year tenure as a Forrester analyst, Ron has helped companies develop and execute digital-first customer experience strategies. He has pioneered methodologies for evaluating how well companies deliver on the needs and expectations of today's multi-touchpoint customers.

    Previous Work Experience

    Ron came to Forrester through its acquisition of Giga Information Group. During his time at Giga, Ron was responsible for managing its user experience evaluation business. Prior to that, he worked at Kyodo News Markets in Tokyo.

    Education

    Ron has a B.A. in English and Japanese from the University of Richmond.