Forrester

For Enterprise Architecture Professionals

Report:Trends In Aligning Capabilities, Skills, And Tools For BPM COE Programs

These data charts present the results of Forrester's 2011 BPM Center Of Excellence Online Survey.

• Downloads: 43

Report:Trends 2011: Customer Relationship Management

Twelve Trends Drive Planning For Customer-Centric Process Transformation

The fundamental business needs that drive the requirement for effective and efficient customer management practices remain unchanged for 2011: acquiring new customers; building tighter bonds of...

• Downloads: 2680

For Application Development & Delivery Professionals

Report:Readiness Assessment For Application Strategy Transformation

This tool is a self-test to determine how ready a company is to transform its application strategy by moving away from providing cost-effective systems of record and toward driving compelling user...

• Downloads: 24

For Enterprise Architecture Professionals

Tool:People Management Capabilities Self-Assessment

For CIO Professionals

Tool:Forrester Wave™: Smart Process Applications, Q2 '13

For CIO Professionals

Report:Smart Process Applications Fill A Big Business Gap

They Will Grow Twice As Fast As The Enterprise Application Market

Smart process apps are a new category of application software designed to support business activities that are people-intensive, highly variable, loosely structured, and subject to frequent change....

• Downloads: 641
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For Infrastructure & Operations Professionals

Tool:TechRadar™: Survival Phase Technologies

For Enterprise Architecture Professionals

Tool:Performance Improvements For A Variety Of Lean Tools Before And After EI

For Enterprise Architecture Professionals

Tool:Forrester's FastForward BPM Suite Capabilities Best Practices Self-Assessment

For Enterprise Architecture Professionals

Report:The Context Driving Business Process Management

In today's cutthroat business world, enterprises struggle to respond to the changing needs of their customers while running efficient and effective operations and, at the same time, complying with an...

• Downloads: 593

For Enterprise Architecture Professionals

Tool:Forrester Wave™: Multichannel Capture, Q3 2012

For Infrastructure & Operations Professionals

Tool:TechRadar™: Contact Center Solutions, Q3 2011: Technologies Evaluated

For Enterprise Architecture Professionals

Report:Build Your Skills Development Road Map For Achieving BPM Excellence

Skills And Staffing: The Business Process Management Playbook

Lack of sufficient business process skills continues to dog progress and momentum for enterprisewide business process management (BPM) initiatives. Yet when it comes to growing BPM skills, most...

• Downloads: 348
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For Application Development & Delivery Professionals

Report:The Evolution Of Integration Alternatives

This presentation provides some perspective on how integration tools have evolved over the past few years, resulting in significant functional overlap in many cases. It explains the simultaneous...

• Downloads: 54

For Enterprise Architecture Professionals

Tool:Process Analysis Capabilities Best Practices Self-Assessment

For CIO Professionals

Report:Effective Business Change Management Requires More Than A Wait-And-See Attitude

Business change management is a top corporate challenge. Changing people's beliefs and behaviors is demanding and difficult work; succeeding in the face of resistance, decreased productivity,...

• Downloads: 851

For Enterprise Architecture Professionals

Tool:The Number Of Lean Engagements Continue To Increase At Wipro

For Enterprise Architecture Professionals

Report:Use Dynamic Case Management To Attack Untamed Processes

Forrester recently conducted a deep dive into dynamic case management (DCM) usage by interviewing 50 companies implementing these solutions. Concurrently, we evaluated 10 DCM platforms for the...

• Downloads: 457

For Enterprise Architecture Professionals

Report:Justify The Value Of Achieving Sustainable Business Agility

Business Impact: The EA Method Playbook

This report outlines the business impact of Forrester's solution for enterprise architecture (EA) executives who want to enhance their current EA method to address both agility and costs at the same...

• Downloads: 296
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For Infrastructure & Operations Professionals

Tool:TechRadar™: Growth Phase Technologies

For Application Development & Delivery Professionals

Report:Understanding Business Change Management Challenges

Persistent Questions Business Process Pros Ask

The pace of continuous improvement and transformational change in business processes continues to accelerate, often outpacing employees' ability to keep up. In general, businesspeople don't embrace...

• Downloads: 512
• Comments: 2

For Enterprise Architecture Professionals

Report:Prepare For 2013's Shifting BPM Landscape

Landscape: The Business Process Management Playbook

Firms continue to invest massive amounts of money and time into improving their business processes. Why? Because of the imperative to optimize their business operations for their markets, even as...

• Downloads: 493
• Comments: 1
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For Enterprise Architecture Professionals

Report:BPM Basics

The term "process" signifies different things to different people. At one end of the spectrum is a set of practices; at the other end, there are procedures. The term "procedure" describes a...

• Downloads: 777

For Enterprise Architecture Professionals

Report:Your Journey To Lean: Continuous Improvement Supported By Tools

Wipro's Case Study Shows The Way

Forrester interviewed the executives responsible for the deployment of the Lean continuous improvement initiative at Wipro Technologies, a global supplier of technology services. The case study shows...

• Downloads: 677

For Application Development & Delivery Professionals

Report:How To Implement Digital Business Design

Move Deliberately, But Carefully, Toward Forrester's Vision For The Future Of Integration

Application development and delivery (AD&D) professionals need a foundation for recasting their integration strategies to meet 21st-century demands for business agility. Forrester's vision for...

• Downloads: 309
• Rating: