Forrester

For Infrastructure & Operations Professionals

Report:Microsoft Bets Big On Skype's P2P Network

Microsoft Has The Opportunity To Launch Profitable Enterprise Services

Vendor strategists across the technology industry have been consumed by the Microsoft acquisition of Skype since the announcement earlier this week. During this time, we've talked to strategists from...

• Downloads: 183

For Vendor Strategy Professionals

Blog:Better, Faster, Smarter - Avaya Sales And Partner Conference

Avaya execs kicked off their sales and partner conference predictably — reviewing Avaya’s eight quarters of revenue growth, a shift of nearly a third of Avaya revenue to the channel...

For Infrastructure & Operations Professionals

Client Inquiry:What Are The Best Practices For Digital Signage Solutions And What Vendors Provide Them?

What vendors provide digital signage solutions? What are best practices for implementing digital signage solutions?

For Vendor Strategy Professionals

Blog:Facebook And Skype — It’s About The Engagement

I am starting a report looking at the social capabilities that will be of use to business and how those integrate (or don’t) with existing unified communications and collaborations solutions...

For Infrastructure & Operations Professionals

Report:Communicate And Train Sustainable Service Management Changes

Change Management: The Service Management And Automation Playbook

This report outlines the change management recommendations of Forrester's solution for infrastructure and operations (I&O) executives planning and delivering their organization's service management...

• Downloads: 261

For Vendor Strategy Professionals

Blog:Cisco: Wall-To-Wall Video

When Cisco first announced its intent to acquire TANDBERG in October of last year, I talked about how that acquisition was about much more than just video. I still believe that this single event...

For Infrastructure & Operations Professionals

Report:Unified Communications And Collaboration Is Poised For Growth As Demand Rises

Market Landscape: The Communications And Collaboration Infrastructure Playbook

I&O professionals choosing unified communications and collaboration (UC&C) solutions today face a daunting array of solution types, capabilities, and business models. This report outlines a...

• Downloads: 428
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For Vendor Strategy Professionals

Blog:Cisco Strategy Evolves And Tactics Mature

I just returned from Las Vegas where my meetings with Cisco executives, including John Chambers, Gary Moore, David Hsieh, Murali Sitaram, Kara Wilson, and OJ Winge, clearly demonstrated that Cisco is...

For Vendor Strategy Professionals

Blog:Avaya Launches Desktop Video Device, Enters The Collaboration Market

Lots of sleek new touchscreen and tablet devices have launched this year. Where many information workers and consumers see nifty new devices with high-resolution screens and multiple wireless...

For Security & Risk Professionals

Report:Identify, Engage, And Train Mobile Stakeholders

Change Management: The Mobile Security And Operations Playbook

This report outlines the change management recommendations of Forrester's solution for security and risk (S&R) and infrastructure and operations (I&O) executives working on mobile security and...

• Downloads: 368

For Infrastructure & Operations Professionals

Tool:Video Deployments Will Move Toward Services Models In The Future

For Vendor Strategy Professionals

Blog:What IS Telepresence?

Whenever vendors talk about videoconferencing today, they use the term telepresence.  Come on guys – do yourself and your potential customers a favor – let’s be more careful...

For Vendor Strategy Professionals

Blog:Avaya Acquires Radvision

Avaya announced its intention and agreement to purchase Radvision today. These two technological powerhouses have the combined brainpower to put together some of the most advanced unified...

For Vendor Strategy Professionals

Blog:TEAM Polycom 2012

I’ve spent the past two days with about 2,000 new friends. Polycom’s annual sales conference provided a drumbeat of messages about what is to come from the vendor. As Kate Hutchison,...

For Vendor Strategy Professionals

Blog:A Big Week For Unified Communications And Collaboration Announcements

Last week both Cisco and Microsoft made wide-ranging announcements around their unified communications and collaboration (UC&C) portfolios. On Friday, Cisco added to its barrage of collaboration...

For Vendor Strategy Professionals

Blog:ShoreTel Champions Conference – Brilliant Simplicity

I’ve just returned from ShoreTel’s Partner Conference in San Diego, and while the weather was uncharacteristically gray, the executives were exceedingly bright. ShoreTel continues to...

For Vendor Strategy Professionals

Blog:Microsoft OCS 14 Release Candidate — Microsoft Lync — Available Today

It was common knowledge that Microsoft was releasing a new version of its communications and collaboration suite this year, but behind the traditional development cycle, the Microsoft marketing...

For Infrastructure & Operations Professionals

Report:Use Context To Drive A Seamless UC&C Service Layer

Vision: The Communications And Collaboration Infrastructure Playbook

Increasing consumerization of IT and advances in both cloud technologies and deployment models tremendously affect the enterprise not simply on how we communicate but where, when, and on what kind of...

• Downloads: 170

For Infrastructure & Operations Professionals

Tool:Communications Equipment And Telecom Services Make Up Half Of Global ICT Market

For Infrastructure & Operations Professionals

Report:Cloud Strategies To Drive Telco Growth

Telcos Should Provide Wholesale Infrastructure For Cloud Services

Telcos can grow their revenue base beyond access and transport to offer a range of wholesale services that many cloud service providers (CSPs) may lack the ability or skills to build themselves....

• Downloads: 1008
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For Vendor Strategy Professionals

Client Inquiry:Factors Affecting Videoconferencing Purchasing Decisions

Are customers viewing decisions to purchase high-end videoconferencing systems and decisions on broadly deployed communications platforms as decisions that are largely taken in isolation? If...

For Infrastructure & Operations Professionals

Tool:Lync Has Slightly Broader Use Than WebEx As Webconferencing Technology Has Matured

For Infrastructure & Operations Professionals

Report:Jump-Starting The Unified Communications Market

Prospective UC Buyers Are Waiting For System Interoperability

Prospective buyers of unified communications (UC) systems are becoming more aware of the potential benefits, but UC trial and deployment activity remains stagnant. Many buyers are waiting for...

• Downloads: 711

For Vendor Strategy Professionals

Blog:Forrester Reflects — To Make YOU Successful

You may have noticed that I was, along with the other 1,100+ professionals at Forrester, out of the office this past week. We were all together in Boston talking about our success in 2010 (I...

For Vendor Strategy Professionals

Blog:Intellectual Property And Patents Are BIG BUSINESS – All By Themselves

The tech industry has been percolating and I have noticed a few transactions based on intellectual property (IP) portfolios recently — most notably: Nortel sold about 6,000 patents to a...