Forrester

For eBusiness & Channel Strategy Professionals

Report:Case Study: ING For Life Educates Life Insurance Customers To Boost Agent Results

ING's Interactive Life Insurance Tool Separates The Education From The Sale

In 2005, ING US Insurance embarked on a strategy to expand its sales of individual term life insurance to the US middle market. Many Americans don't have either any or enough life insurance coverage...

• Downloads: 507

For eBusiness & Channel Strategy Professionals

Blog:Insurance eBusiness Initiatives And IT Priorities And Spending Closely Aligned For 2012

The insurance industry is in the midst of some big changes. Those changes introduce very new pressures, priorities, and uncertainties into an industry whose business depends on stability. In these...

For eBusiness & Channel Strategy Professionals

Report:Lead Your Mobile Insurance Future With Sound Strategic Planning

Strategic Plan: The Mobile Insurance Strategy Playbook

Mobile strategies fail when firms approach them as purely technology solutions without clear business objectives and stakeholder support. Having a documented strategic plan that all stakeholders...

• Downloads: 263
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For eBusiness & Channel Strategy Professionals

Report:Trends 2013: North American Insurance eBusiness And Channel Strategy

Disruption Drives 12 Trends In Digital Insurance Agendas

There's one word that sums up what's going on in the business of insurance right now: disruption. There are four drivers behind the state that the industry is in, all of which have implications...

• Downloads: 52

For eBusiness & Channel Strategy Professionals

Report:Courting The Affluent US Insurance Buyer Online

Online affluent consumers who buy insurance in the US are older and more technology-savvy when compared with online Americans who buy insurance. These millionaire insurance customers are self-made,...

• Downloads: 540

For eBusiness & Channel Strategy Professionals

Report:Courting The Ambivalent US Insurance Buyer

Why Agents Can Help Win Over Emerging Buyers

US insurance customers depend on agents to help navigate changing insurance needs and provide support and assistance around claims. As a result, when it comes to the distribution channels that drive...

• Downloads: 460

For Enterprise Architecture Professionals

Report:Emerging Technology Vendors That Insurance Enterprise Architects Should Watch In 2012

New Wave Of Vendors Bolsters Support Of Insurance Business Capabilities

Insurance enterprise architects are embracing their role in aligning technology and business strategies. In 2011, that alignment is even more important as insurers see markets firming as a result of...

• Downloads: 807

For eBusiness & Channel Strategy Professionals

Tool:Insurers Maintained Unerring Focus On Managing All Kinds Of Risk

For eBusiness & Channel Strategy Professionals

Client Inquiry:Market Sizing For Claims Disbursement

Do you have any data on market sizing for claims disbursement? What is the overall annual revenue? What percentage of the insurer's portfolio does this make up? How many claims disbursements are made...

For eBusiness & Channel Strategy Professionals

Report:How Canadian Insurance Customers Use Different Channels

Canadians still use the phone as their primary channel for insurance. In fact, the phone was the only channel used by a majority of online Canadian insurance customers in the past year, while fewer...

• Downloads: 545

For eBusiness & Channel Strategy Professionals

Tool:IT Budgets Increasing In 2010; Big Portion Of Spend Devoted To Apps

For eBusiness & Channel Strategy Professionals

Client Inquiry:How Insurance Companies Are Developing Their Billing Systems

How are insurance companies developing their billing systems? Are they running them on mainframes, moving them off to distributed systems, or using the cloud? Are they using commercial off-the-shelf...

For eBusiness & Channel Strategy Professionals

Report:US Online Insurance Forecast, 2010 To 2015

US Online Insurance Sales Will Grow Steadily Through 2015

In 2010, online motor and home insurance sales in the US grew to $8.4 billion, which represents less than a 4% share of insurance sales in these two categories. What's behind that online single-digit...

• Downloads: 981

For eBusiness & Channel Strategy Professionals

Report:Trends 2011: North American Insurance eBusiness And Channel Strategy

Four Trends Dominate The Agendas Of eBusiness Executives

In 2010, US and Canadian insurers got a bounce back in their step. While the North American insurance industry may still not be dancing with joy, the outlook for the year ahead is a lot brighter than...

• Downloads: 1211

For eBusiness & Channel Strategy Professionals

Report:How US Insurance Customers Use Different Channels

Right-Channeling Delivers Big Business Impact For US Insurers

Insurance eBusiness and channel professionals are on the front lines of executing the carrier's business strategy: growing the business while controlling costs. But in a market with increasing price...

• Downloads: 1080

For eBusiness & Channel Strategy Professionals

Report:Hot Banking Tech Companies To Watch In 2010: Q2 Update

Focusing on solving the core industry-specific business problems is the next big wave in the tech industry. Nowhere is it more evident of technology's unique role in solving business problems than in...

• Downloads: 740

For eBusiness & Channel Strategy Professionals

Blog:The Lone Cry for Growth In Insurance?

Yee Hah! The worst recession since the Great Depression was declared officially over in June of 2009. We should be feeling great, since all things considered, the insurance industry fared pretty well...

For eBusiness & Channel Strategy Professionals

Report:The Future Of Insurance Is Mobile

Vision: The Mobile Insurance Strategy Playbook

Hold on tight — the business of insurance is changing, in large part due to customer demand for better experiences. What's fueling this changing demand? Mobile devices are everywhere, mobile...

• Downloads: 1076
• Comments: 2
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For eBusiness & Channel Strategy Professionals

Report:Gone Shopping: US Auto And Home Insurance Buyers Will Test eBusiness Strategies In 2012

After a record year for claims, a continued poor investment climate, and an economy mired in the doldrums, rates in the US for auto and especially homeowners insurance have no place to go but up....

• Downloads: 474
• Comments: 4

For eBusiness & Channel Strategy Professionals

Report:Industry Essential: The US Insurance Market, 2011

Insurance Transformation Exposes Key Opportunities For Technology Vendors

The US insurance industry represents 3.2% of gross domestic product (GDP) and generated nearly $1 trillion in revenues in 2009, but even with that big number, premium growth has been declining for...

• Downloads: 1139

For eBusiness & Channel Strategy Professionals

Report:Tech Opportunities In The North American Insurance Industry

Emerging Technologies Spur New Insurer Thinking And New Vendor Applications

North American insurers are reorienting from business as usual, where actuaries and underwriter drive product creation and sales, to a "business-as-unusual" model in which insurers sell a customer...

• Downloads: 803

For eBusiness & Channel Strategy Professionals

Tool:Banking Inquiries Show An Industry Whipped By Cyclical And Regulatory Factors

For eBusiness & Channel Strategy Professionals

Tool:Insurance Spend Reflects Economy And Increased Reliance On Outsourcing

For Enterprise Architecture Professionals

Blog:The Whats Of Insurance Gets Some New Hows

One of the things that people like about the insurance industry is that the business of insurance doesn't change much.  Insurance carriers have pretty much done the same thing: ...

For eBusiness & Channel Strategy Professionals

Blog:Life Post-Meltdown: Insurance eBiz Pros Are Evolving Their Strategies (And They’re Asking Questions Of Forrester)

I recently sorted through just shy of 2,000 inquiries that Forrester analysts completed from insurance industry clients, from a grim Q1 2009 through the cautious optimism at the end of Q1...