Forrester

For eBusiness & Channel Strategy Professionals

Report:Financial Services Opportunities: Technology That Leads To Business Values

Inquiry Insights: Q1 2009 Through Q2 2010

Just because the recession is finally deemed over, it doesn't mean that the three financial services segments aren't still grappling with the recession's very long tail. To understand how the "Great...

• Downloads: 612

For eBusiness & Channel Strategy Professionals

Report:Trends 2011: North American Insurance eBusiness And Channel Strategy

Four Trends Dominate The Agendas Of eBusiness Executives

In 2010, US and Canadian insurers got a bounce back in their step. While the North American insurance industry may still not be dancing with joy, the outlook for the year ahead is a lot brighter than...

• Downloads: 1211

For eBusiness & Channel Strategy Professionals

Report:The Future Of Insurance Is Mobile

Vision: The Mobile Insurance Strategy Playbook

Hold on tight — the business of insurance is changing, in large part due to customer demand for better experiences. What's fueling this changing demand? Mobile devices are everywhere, mobile...

• Downloads: 1076
• Comments: 2
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For eBusiness & Channel Strategy Professionals

Report:Gone Shopping: US Auto And Home Insurance Buyers Will Test eBusiness Strategies In 2012

After a record year for claims, a continued poor investment climate, and an economy mired in the doldrums, rates in the US for auto and especially homeowners insurance have no place to go but up....

• Downloads: 474
• Comments: 4

For eBusiness & Channel Strategy Professionals

Report:How US Insurance Customers Use Different Channels

Right-Channeling Delivers Big Business Impact For US Insurers

Insurance eBusiness and channel professionals are on the front lines of executing the carrier's business strategy: growing the business while controlling costs. But in a market with increasing price...

• Downloads: 1080

For eBusiness & Channel Strategy Professionals

Report:Trends 2012: North American Insurance eBusiness And Channel Strategy

The Age Of The Customer Drives Four Insurance eBusiness Mega Trends

Four market forces are putting the squeeze on insurance eBusiness professionals in 2012. What should eBusiness and channel strategy executives be thinking about as they forge ahead this year? This...

• Downloads: 1103
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For eBusiness & Channel Strategy Professionals

Report:Industry Essential: The US Insurance Market, 2011

Insurance Transformation Exposes Key Opportunities For Technology Vendors

The US insurance industry represents 3.2% of gross domestic product (GDP) and generated nearly $1 trillion in revenues in 2009, but even with that big number, premium growth has been declining for...

• Downloads: 1139

For eBusiness & Channel Strategy Professionals

Tool:Insurers Maintained Unerring Focus On Managing All Kinds Of Risk

For eBusiness & Channel Strategy Professionals

Report:Insurance eDelivery Adoption Has Room For Growth

Auto And Home Insurance Firms Should Refurbish eDelivery Strategies

Paper bills, statements, and policies are a costly and unnecessary expenditure in the auto and homeowner insurance industry. Although it is idealistic at best to think that eBusiness teams at...

• Downloads: 515

For eBusiness & Channel Strategy Professionals

Tool:IT Budgets Increasing In 2010; Big Portion Of Spend Devoted To Apps

For eBusiness & Channel Strategy Professionals

Report:How Canadian Insurance Customers Use Different Channels

Canadians still use the phone as their primary channel for insurance. In fact, the phone was the only channel used by a majority of online Canadian insurance customers in the past year, while fewer...

• Downloads: 545

For Security & Risk Professionals

Report:Prevent Insurance Crime With The Four Cornerstones Of Better Fraud Management

Insurers Must Catch Up To The Sophistication Of Today's Fraudsters

Fraud costs the US insurance industry upward of $40 billion, which the industry then passes on to policyholders in the form of higher premiums. Financial crime is on the rise as fraudsters become...

• Downloads: 201

For eBusiness & Channel Strategy Professionals

Report:Tech Opportunities In North American Insurance IT Firms

Forrester Forrsights For Business Technology

Even in this seesaw economy, the insurance industry marches forward. Post-crash, insurers have dusted themselves off and are moving onward. Carriers are getting hipper and more creative in their...

• Downloads: 422

For eBusiness & Channel Strategy Professionals

Tool:Banking Inquiries Show An Industry Whipped By Cyclical And Regulatory Factors

For eBusiness & Channel Strategy Professionals

Tool:Insurance Spend Reflects Economy And Increased Reliance On Outsourcing

For eBusiness & Channel Strategy Professionals

Report:Taming The Insurance Claim Experience

An Integrated Channel Claims Strategy Improves Experience And Reins In Costs

Claims are a big deal to both insurers and customers. It's an emotional time for claims customers, and costs and processes can go off the rails, affecting a variety of key insurance business metrics...

• Downloads: 619

For eBusiness & Channel Strategy Professionals

Report:Case Study: ING For Life Educates Life Insurance Customers To Boost Agent Results

ING's Interactive Life Insurance Tool Separates The Education From The Sale

In 2005, ING US Insurance embarked on a strategy to expand its sales of individual term life insurance to the US middle market. Many Americans don't have either any or enough life insurance coverage...

• Downloads: 507

For eBusiness & Channel Strategy Professionals

Tool:"Cautious Optimism" Defines Insurer Sentiment In 2010

For eBusiness & Channel Strategy Professionals

Report:Trends 2013: North American Insurance eBusiness And Channel Strategy

Disruption Drives 12 Trends In Digital Insurance Agendas

There's one word that sums up what's going on in the business of insurance right now: disruption. There are four drivers behind the state that the industry is in, all of which have implications...

• Downloads: 59

For eBusiness & Channel Strategy Professionals

Client Inquiry:Policy Administration Platform Alternative Vendors

A large P&C insurance company is looking to replace its current policy administration platform that is being sunsetted by the software vendor and is having trouble coming up with a list of...

For eBusiness & Channel Strategy Professionals

Report:Case Study: MassMutual Helps Gen Yers See Into Their Futures

Edutainment Succeeds In Engaging Twentysomethings Through Digital Tools

The Retirement Services Division at Massachusetts Mutual Financial Group (MassMutual) provides retirement savings programs through employers across the US. An important segment that will consume...

• Downloads: 407
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For eBusiness & Channel Strategy Professionals

Report:Tech Opportunities In The North American Insurance Industry

Emerging Technologies Spur New Insurer Thinking And New Vendor Applications

North American insurers are reorienting from business as usual, where actuaries and underwriter drive product creation and sales, to a "business-as-unusual" model in which insurers sell a customer...

• Downloads: 803

For eBusiness & Channel Strategy Professionals

Tool:Securities Inquiries Show Swing In Step With Market Events

For eBusiness & Channel Strategy Professionals

Tool:Insurers Are Rebalancing The Business For Growth

For Enterprise Architecture Professionals

Report:Emerging Technology Vendors That Insurance Enterprise Architects Should Watch In 2012

New Wave Of Vendors Bolsters Support Of Insurance Business Capabilities

Insurance enterprise architects are embracing their role in aligning technology and business strategies. In 2011, that alignment is even more important as insurers see markets firming as a result of...

• Downloads: 808