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Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.
Disruption Drives 12 Trends In Digital Insurance Agendas
There's one word that sums up what's going on in the business of insurance right now: disruption. There are four drivers behind the state that the industry is in, all of which have implications...
Strategic Plan: The Mobile Insurance Strategy Playbook
Mobile strategies fail when firms approach them as purely technology solutions without clear business objectives and stakeholder support. Having a documented strategic plan that all stakeholders...

Forrester assessed the secure websites of five American private passenger auto insurers: Allstate Insurance, Geico, Liberty Mutual Insurance, Progressive Casualty Insurance, and State Farm Mutual...

Forrester Forrsights For Business Technology
Four Trends Dominate The Agendas Of eBusiness Executives
In 2010, US and Canadian insurers got a bounce back in their step. While the North American insurance industry may still not be dancing with joy, the outlook for the year ahead is a lot brighter than...
Emerging Technologies Spur New Insurer Thinking And New Vendor Applications
North American insurers are reorienting from business as usual, where actuaries and underwriter drive product creation and sales, to a "business-as-unusual" model in which insurers sell a customer...
A large P&C insurance company is looking to replace its current policy administration platform that is being sunsetted by the software vendor and is having trouble coming up with a list of...
Inquiry Insights: Q1 2009 Through Q2 2010
Just because the recession is finally deemed over, it doesn't mean that the three financial services segments aren't still grappling with the recession's very long tail. To understand how the "Great...
Vision: The Mobile Insurance Strategy Playbook
Hold on tight — the business of insurance is changing, in large part due to customer demand for better experiences. What's fueling this changing demand? Mobile devices are everywhere, mobile...

US Online Insurance Sales Will Grow Steadily Through 2015
In 2010, online motor and home insurance sales in the US grew to $8.4 billion, which represents less than a 4% share of insurance sales in these two categories. What's behind that online single-digit...
Focusing on solving the core industry-specific business problems is the next big wave in the tech industry. Nowhere is it more evident of technology's unique role in solving business problems than in...
Why Agents Can Help Win Over Emerging Buyers
US insurance customers depend on agents to help navigate changing insurance needs and provide support and assistance around claims. As a result, when it comes to the distribution channels that drive...
Right-Channeling Delivers Big Business Impact For US Insurers
Insurance eBusiness and channel professionals are on the front lines of executing the carrier's business strategy: growing the business while controlling costs. But in a market with increasing price...
The Age Of The Customer Drives Four Insurance eBusiness Mega Trends
Four market forces are putting the squeeze on insurance eBusiness professionals in 2012. What should eBusiness and channel strategy executives be thinking about as they forge ahead this year? This...

Insurance Transformation Exposes Key Opportunities For Technology Vendors
The US insurance industry represents 3.2% of gross domestic product (GDP) and generated nearly $1 trillion in revenues in 2009, but even with that big number, premium growth has been declining for...
Forrester Forrsights For Business Technology
Even in this seesaw economy, the insurance industry marches forward. Post-crash, insurers have dusted themselves off and are moving onward. Carriers are getting hipper and more creative in their...
Online affluent consumers who buy insurance in the US are older and more technology-savvy when compared with online Americans who buy insurance. These millionaire insurance customers are self-made,...
How are insurance companies developing their billing systems? Are they running them on mainframes, moving them off to distributed systems, or using the cloud? Are they using commercial off-the-shelf...