Forrester

For Application Development & Delivery Professionals

Report:TechRadar™ For AD&D Pros: The Extended CRM Technology Ecosystem, Q1 2013

Landscape: The CRM Playbook

Locking in customer loyalty through deeper engagement and differentiated experiences will continue to be critical priorities for organizations in all sectors in the decade ahead, but navigating the...

• Downloads: 437
• Rating:

For Application Development & Delivery Professionals

Report:Choose The Right Customer Service Solution For Your Business

Tools And Technology: The Contact Centers For Customer Service Playbook

Delivering a differentiated customer experience requires that you have the right technologies, business processes, and empowered organizational structures to support your organization's customer...

• Downloads: 346
• Rating:

For Application Development & Delivery Professionals

Report:Choose The Right CRM Solutions For Your Organization

Tools And Technology: The CRM Playbook

Traversing the customer relationship management (CRM) technology landscape is challenging — particularly due to the rise of social computing, the increasing adoption of software-as-a-service...

• Downloads: 562

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Enterprise Cloud Databases, Q4 2012

Four Leaders And Four Strong Performers Compete For A Share Of The Enterprise Cloud Database Market

Cloud database offerings represent a new space within the broader data management platform market, providing enterprises with an abstracted option to support Agile development and new social, mobile,...

• Downloads: 656
• Rating:

For Application Development & Delivery Professionals

Report:The Forrester Wave™: CRM Suite Customer Service Solutions, Q3 2012

How The Top 18 Solutions Stack Up

During the past five years, the customer service capabilities of customer relationship management (CRM) suite solutions have greatly matured as vendors have focused on solidifying the foundational...

• Downloads: 1365
• Rating:

For Application Development & Delivery Professionals

Report:The Forrester Wave™: CRM Suites For Midsize Organizations, Q3 2012

The 18 Providers That Matter Most And How They Stack Up

During the past five years, the customer relationship management (CRM) solutions market has experienced considerable growth and turmoil, including significant vendor consolidation and a rapid rise in...

• Downloads: 1074

For Application Development & Delivery Professionals

Report:The Forrester Wave™: CRM Suites For Large Organizations, Q3 2012

The 17 Solutions That Matter Most And How They Stack Up

During the past five years, the customer relationship management (CRM) solutions market has experienced considerable growth and turmoil, including significant vendor consolidation and a rapid rise in...

• Downloads: 1342
• Rating:

For Application Development & Delivery Professionals

Report:New Productivity Platforms: Our Interactive Vendor Profiles

A Companion Tool For The New Productivity Platforms

A wide range of vendors offer new productivity platforms, and they rely on several major strategies to speed development, deployment, and evolution of applications. Some of these platforms are best...

• Downloads: 28

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Platform-As-A-Service For Vendor Strategy Professionals, Q2 2011

Identifying The Best Partner Choices For ISVs And Service Providers

Platform-as-a-service (PaaS) offerings represent a critical space within the broader cloud ecosystem, as they provide the linkage between application platforms and underlying cloud infrastructures....

• Downloads: 1626

For Application Development & Delivery Professionals

Report:CRM Solutions For The Retail And Wholesale Trade

Solutions To Support Key Customer-Facing Business Processes

Forrester reviewed 24 CRM suite solutions to understand their strengths and weaknesses in supporting 10 key cross-functional processes in the retail and wholesale trade: 1) trade promotion; 2)...

• Downloads: 1136

For Application Development & Delivery Professionals

Report:Augment DevOps With NoOps

DevOps Is Good, But Cloud Computing Will Usher In NoOps

Development + operations = DevOps. DevOps denotes better communication and collaboration between application development professionals and infrastructure and operations (I&O) professionals. DevOps...

• Downloads: 561

For Application Development & Delivery Professionals

Report:Cloud Computing Brings Demand For Elastic Application Platforms

EAPs Ease Delivery Of Elastic Apps, Smoothing A Path To Cloud's Benefits

Promises that cloud computing can save money and reduce time-to-market by automatically scaling applications (either up or down) oversimplify what it takes to develop application architectures to...

• Downloads: 1177

For Application Development & Delivery Professionals

Report:Are You Ready To Transform Your PMO?

Tackling Today's Challenges To Prepare For Tomorrow

As the economy continues to recover, firms are looking at how to prepare for growth while maintaining a lean approach. Because of this, project management offices (PMOs) are continually evolving...

• Downloads: 1278

For Application Development & Delivery Professionals

Report:CRM Solutions For The Finance And Insurance Industries

Solutions To Support Key Customer-Facing Business Processes

Forrester reviewed 24 CRM suite solutions to understand their strengths and weaknesses to support four key cross-functional processes in the finance and insurance industries: 1) claims management; 2)...

• Downloads: 1436

For Application Development & Delivery Professionals

Report:The Essential Product Manager/Marketer Role In SaaS Innovation

Software-as-a-service (SaaS) has forced technology companies to re-examine and re-imagine innovation. Tech companies were used to treating everything beyond invention as someone else's problem; SaaS...

• Downloads: 567

For Application Development & Delivery Professionals

Report:Trends 2011: Customer Service

Ten Trends Drive Planning For Service And Support Process Transformation

Organizations of all types strive to differentiate themselves through delivering an outstanding customer experience. Customers know what good service is and demand it from each interaction they have,...

• Downloads: 1223

For Application Development & Delivery Professionals

Report:The Future Of Java

Java Will Be Constrained By The Bounds Of Oracle's Business Model

Drama has been running high since Oracle began to shape up the Java technology it acquired along with Sun Microsystems. Oracle ended the impasse over a new core Java release, set out a road map for...

• Downloads: 1321

For Application Development & Delivery Professionals

Report:CRM Solutions For The Utilities And Telecommunications Industries

Solutions To Support Key Customer-Facing Business Processes

Forrester reviewed 24 CRM suite solutions to understand their strengths and weaknesses to support eight key cross-functional processes in the utilities and telecommunications industries: 1) customer...

• Downloads: 1197

For Application Development & Delivery Professionals

Report:Empowering The "Business Developer"

An Empowered Report: Accentuate The Positives And Eliminate The Negatives Of Businessperson-Developed Applications

The ranks of empowered businesspeople who want to develop applications are swelling due to the proliferation of easy-to-use development tools, the mushrooming demand for applications, the growth of...

• Downloads: 559

For Application Development & Delivery Professionals

Report:CRM Solutions For The High-Tech Manufacturing Industry

Solutions To Support Key Customer-Facing Business Processes

Forrester reviewed 24 CRM suite solutions to understand their strengths and weaknesses to support five key high-tech manufacturing sector cross-functional processes: 1) quoting, agreement...

• Downloads: 608

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Enterprise Data Quality Platforms, Q4 2010

Informatica Leads With DataFlux And Harte-Hanks Trillium Software Close Behind

In Forrester's 124-criteria evaluation of enterprise data quality platform vendors, we found that Informatica and DataFlux led the pack in part because of the breadth and depth of those products'...

• Downloads: 1746
• Rating:

For Application Development & Delivery Professionals

Report:Thought Leaders Are Successful Innovators

Innovation Depends On More Than Product Strategy And Product Marketing

In the technology industry, thought leadership is as valuable as it is rare. While the industry is full of companies with big ideas, customers treat only a small number of these vendors as thought...

• Downloads: 518

For Application Development & Delivery Professionals

Report:Tech Vendors Are Only Now Realizing The Full Implications Of SaaS

Product Management Is At The Center Of Changes To Business Models And Innovation

Software-as-a-service (SaaS) may be a familiar part of the tech industry landscape, but tech vendors are only recently fully realizing the profound changes that SaaS demands. Tech vendors that saw...

• Downloads: 609

For Application Development & Delivery Professionals

Report:Cloud Computing Market Dynamics In MEA: United Arab Emirates

This document provides an overview of cloud computing in the United Arab Emirates (UAE) for vendor strategists. There is a focus on cloud adoption trends and demand drivers, benefits and concerns,...

• Downloads: 23
• Rating:

For Application Development & Delivery Professionals

Report:Cloud Computing Market Dynamics In MEA: Israel

This document provides an overview of cloud computing in Israel for vendor strategists. There is a focus on cloud adoption trends and demand drivers, benefits and challenges, market awareness and...

• Downloads: 14
• Rating: