Why Read This
This report provides vendor strategists with insights, observations, and analyses gained from Salesforce.com's global user and developer conference, Dreamforce, held in San Francisco on November 18 - 20, 2009. Document insights are based on interviews with senior executives, customers, and partners at the event. The report also pays special attention to the announcement of Salesforce Chatter and its significant features.
Tags: Cloud Computing, CRM Applications, Customer Experience Management, Customer Relationship Management (CRM), Customer Service & Support, Infrastructure Architectures, IT Infrastructure & Operations, IT Services, Outsourcing, Packaged Solutions, Sales Force Automation (SFA), Social Computing, Software-as-a-Service (SaaS), Web 2.0