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For Enterprise Architecture Professionals

Sample Business Capability Map: Insurance

March 01, 2010

By Alex Cullen with Jost Hoppermann, Marc Cecere, Jeff Scott, Mimi An

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Why Read This Report

Business capability maps provide a framework for capturing key characteristics of a firm's business model and core functions that can then be used to assess business needs, understand IT costs, and align investments with strategic priorities. Enterprise architects (EAs) who embark on developing and using a capability map frequently have questions as to where to start and what to include in this map. Forrester has developed a sample business capability map for insurance that EAs can leverage to build a capability map for their firm.
Tags: Business Architecture, Enterprise Architecture Domains, Enterprise Architecture Strategy and Process, Financial Services, Insurance, IT Management, IT Serving the Business
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TABLE OF CONTENTS

  • A Business Capability Map Helps Firms Focus And Plan Their IT Investments
  • A Detailed View Of Two Business Capabilities Illustrates Their Usefulness
  • Capability Maps Link Business To Information And Application Architectures

  • RECOMMENDATIONS

    Make Business Capability Maps A Core Part Of Your Enterprise Architecture
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