For Customer Experience Professionals

Satama Delivers Customer Satisfaction And Strong Technology Vision

The Forrester Wave™ Vendor Summary, Q4 2007

Why Read This Report

Based out of Finland, Satama also has offices in Germany, Sweden, and the Netherlands. Satama showed great strengths in the way it works, collaborates, and gets the best from staff. Its work, however, was below average in both the Web Site Review and the Brand Image Review. Despite these results, it received the highest customer satisfaction score (tied with Conchango), which Forrester attributes to satisfied employees acting as advocates with a high-service attitude.
US $ 2495
Become A Client

Get objective, pragmatic guidance that helps you make tough decisions and succeed in a complex world. Contact us to learn more.

Already A Client?
Log in to read this document.
 
Loading...

Browse

About Forrester

Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Roles We Serve

Forrester supports leaders in 13 roles across three distinct client segments: Business Technology, Marketing & Strategy, and Technology Industry.

Analysts & Coverage Areas

Aligned to your professional role, Forrester's analysts are experts in the specific technologies, issues, and trends currently impacting your business.

Forrester Leadership Boards

Fresh thinking and collaborative problem-solving through an unmatched combination of peer networking, forward-looking analysis, and professional guidance.

Consulting

Our expert analysts provide custom research-based frameworks to guide you through each phase of your critical business initiatives from identifying opportunity to optimizing results.

Community

Connect with peers and analysts, share your views, and ask questions on key business issues.

Blog

Forrester analysts weigh in on the latest business and technology news.

  • BROWSE
  • Register
  • Call +1 617.613.5730
  • Cart