Director of Customer Experience
Outside In: A Forum For Customer Experience Professionals EMEA
Sean Risebrow is Director of Customer Experience for Virgin Media. Virgin Media is a leading entertainment and communications business, offering UK consumers a “quad-play” of broadband internet, television, mobile telephony and fixed line telephony services.
Mr. Risebrow has worked in the communications industry since 1983 and has held a number of senior sales, marketing, operations and business change roles. He leads Virgin Media's Net Promoter programme which now tunes into the voice of the customer over two thousand times per day across every operational, relationship and product touchpoint. Mr. Risebrow is responsible for driving this customer feedback into all parts of the business to transform Virgin media into a company that is continually led and informed by the voice of its customers.