About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.
On facevalue, it looks like Groupon is a great way to instantly drive customers to your business. But I'm wondering what anyone's experience has been in calculating the ROI on these types of...
How TV Will Finally Become Interactive, At Scale
Google made significant noise when it recently announced Google TV, the search giant's most recent attempt to influence the future of the TV experience. The news itself was overly complex, and Google...

A noteworthy 24.8 million US homes have watched online video on a TV set, most of it put there by Netflix with the help of dozens of different devices. Online video delivered over the top is so...

Landscape: The 21st Century Brand Marketing Playbook
Empowered consumers threaten the traditional building blocks of brand equity, as they have greater influence than ever over brand preference, recommendation, and pricing power. In February 2012,...

CMOs Must Take A More Active Role In Business And Technology Strategy
Forrester Research and Heidrick & Struggles recently conducted a global survey of nearly 200 chief marketing officers (CMOs). In this report, you will find out how these CMOs view their relationship...

Segmenting US Investors, 2010
Financial services marketing leaders need to expand their approach to segmentation of their investors. An actionable segmentation of US investors must be built on dimensions that truly distinguish...

Brand Engagement The Consumer Way
The report "Brand Engagement The Consumer Way," originally written for market insights professionals, highlights key behaviors that today's US online consumers exhibit when they engage with companies...
Many marketing leaders take advantage of new opportunities as they present themselves, organically building change into their approach and organization. But innovation in marketing should be much...
I would like to share with you some results and case studies. 1. Here is a new page, started a few months ago, it was used to raise funds during holidays:...
I'm doing a session next week at the Forrester Marketing Forum on how to engage business buyers via emerging digital and social channels. There is a ton of hype about how big brands engage...
It used to be that TV was one of the easiest media channels to plan against. Marketers pulled reach and frequency reports were content to know their spots aired during a show that got a specific...
The past decade has been one of consumer empowerment – the next, (should be) of marketer empowerment.Principal Analyst Emily Riley is speaking at Forrester’s Marketing Forum today, urging CMOs to...
Most People Are Happy To Wait To Upgrade To 3D TV
At the opening of 2010, the world's largest TV manufacturers came to the Consumer Electronics Show (CES) full of heady promises about the future of 3D TV. Despite the success of 3D films at the box...
Forrester's Marketing Leadership Forum 2012 will empower you, the marketer, to achieve competitive advantage in the age of the customer. Turn up the heat from lukewarm experimentation to fully baked...
Follow The Customer Life Cycle To Influence Pre-Store Purchase Decisions
Shopper marketing is expanding beyond the brick-and-mortar world as frugal and in-the-know consumers use technology to inform their purchases. This shift will create a proliferation of marketing...
Four Examples Show How To Experiment In Branded Content Development
Marketers have long relied on advertising and their agencies to help tell the story of their brands. As consumers become immune to traditional advertising and ad clutter and fragmentation limits ad...
In Digital Marketing, we face a challenge to create a WOW effect all the time with how we attract clients, customers, partners, and all together our online audience. It starts with market research...
The Benefits Of A Flexible And Result-Focused Approach To Marketing Planning
Marketing planning has changed little in the past century. It's essentially a linear process built on the development of rigid 12-month plans built around brand and channel metrics. This approach is...
What are the top five expectations that the CEO has for the CMO? What are the new ones? Which expectations have fallen off of the list? Are CEOs becoming more or less demanding of the CMO?I'm...