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For eBusiness & Channel Strategy Professionals

Blog:In Canada, Mobile Initiatives Show A Positive Impact On ROI

Last week, we had the opportunity to have a conversation with one of the world’s, and certainly Canada’s, largest premier coalition loyalty programs, the AIR MILES Reward Program. It has...

For eBusiness & Channel Strategy Professionals

Blog:Kaching Lowers The Barriers To Mobile Payment Adoption

Ten years ago, Forrester published some research with the slightly awkward title of ‘New Payment Systems’ Survival Guide’. One of our findings was that many successful new payment...

For eBusiness & Channel Strategy Professionals

Blog:How To Build A World-Class Mobile Banking Strategy

Mobile has gotten a lot of attention at banks recently. In fact, other teams in a firm’s organization are starting to feel like Jan Brady, the voices in their heads chanting “Mobile...

For eBusiness & Channel Strategy Professionals

Report:2012 US Bank Secure Website Rankings

Citi Moves To The Top With Added Functionality And A New Look

Digital banking teams want to know where they stack up against competitors when it comes to their secure websites and other digital features — everything from mobile functionality to customer...

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For eBusiness & Channel Strategy Professionals

Playbook:The Mobile eBusiness Playbook

Boost Customer Relationships Through Mobile Services

eBusiness and channel strategy professionals are faced with the challenge of an ever more connected consumer. Yet only recently have they begun to set mobile strategies in place. The mobile eBusiness...

For eBusiness & Channel Strategy Professionals

Blog:Citi And Royal Bank Of Canada Earn The Top Spots In Our 2012 Bank Secure Website Rankings

Late last year, Forrester reviewed and ranked the secure websites of the 12 largest retail banks in the US and Canada. The full reports can be found here (US) and here (Canada). Overall, banks'...

For eBusiness & Channel Strategy Professionals

Report:Selecting Tools That Enable Agility

Tools And Technology: The Agile Commerce Playbook

The way we think of eBusiness technology has fundamentally changed. We are no longer selecting a set of platforms and technologies to launch a site; we are now selecting technologies that can support...

• Downloads: 1171

For eBusiness & Channel Strategy Professionals

Blog:U.S. Bank Tackles Cross-Channel Banking With Innovative Mobile Photo Bill Pay

Banks get a bad rap for not being innovative enough. But at least one provider is proving the haters wrong: Early this year, U.S. Bank launched Mobile Photo Bill Pay, a feature that lets mobile...

For eBusiness & Channel Strategy Professionals

Blog:Stay Tuned For More Of The Retail eCommerce Playbook

You may have noticed that over the last several months, Forrester analysts have been writing “playbooks,” which are holistic overviews of various aspects of our respective coverage areas....

For eBusiness & Channel Strategy Professionals

Blog:Why Can't I Get Service IF I Don't Own An iPhone?

There are several things that caught my attention about this article -    1) The iPhone displayed as part of the overall cover story photo. The service doesn't work without a mobile...

For eBusiness & Channel Strategy Professionals

Blog:Google Acquires Waze: What It Means

Maps are only growing in importance as they become the primary portal on mobile phones for a growing list of information and services. As Apple showed us last year, it's critical to own maps -...

Discussion:The State Of Retailing Online 2010: Key Metrics And Multichannel And Global Strategies

As always, an excellent fact-based analysis of the current environment.

For eBusiness & Channel Strategy Professionals

Blog:FINANCIAL SERVICES DIGITAL TEAMS: KEEP THINKING MOBILE IN 2013

A few weeks ago, the four largest Dutch banks revealed that the number of app users had doubled again in the past year. Dutch mobile phone users are checking their current balance twice as often...

For eBusiness & Channel Strategy Professionals

Blog:In China, mobile should be a key part of your eCommerce strategy

About two weeks ago I had the opportunity to go to Shanghai for Forrester’s first event in China, “Winning the Dynamic Digital Consumer in China”. (To read all about it check out...

For eBusiness & Channel Strategy Professionals

Blog:We Advocate Mobile-First ... But Do You Want To Be Mobile Only?

The SF 49ers will soon have a new stadium in Santa Clara, CA. This May 30th article from the SF Examiner describes the new stadium as "entirely cashless and ticketless." The assumption is that "......

For eBusiness & Channel Strategy Professionals

Report:Trends 2013: Staffing And Hiring For eBusiness

Our Annual Benchmark Of eBusiness Team Sizes And Job Functions

In our annual organizational and staffing survey of eBusiness and channel strategy professionals, we find yet again that although eBusiness team sizes are growing, eBusiness professionals feel that...

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For eBusiness & Channel Strategy Professionals

Report:The Five Key Success Factors Of Every eBusiness

Strategic Plan: The Retail eCommerce Playbook

One of the questions that organizations launching an eCommerce operation commonly ask is, "Are there common elements behind success?" With a decade of retail eCommerce behind us, we can see that...

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For eBusiness & Channel Strategy Professionals

Blog:Finovate Europe 2013: Bank To The Future

  Image source: Universal Pictures At Finovate Europe in London, the leading event on innovation in financial services, I met a strange banker. He claimed to be from the year 1993 and had...

Discussion:Evaluating Your B2B eCommerce Development

Discussion:The Art And Science Of Retail eCommerce

where do you find the actual playbook? endnote 3 link brings you directly back to this report?3.Please refer back to the online document to see the associated reports in the playbook. See the...

For eBusiness & Channel Strategy Professionals

Blog:Calling eBusiness Technology Decision Makers - Forrester Needs Your Help

If you're an eCommerce technology decision-maker, we would love your help with our annual eBusiness technology investment panel survey. The survey is built to help eBusiness & Channel Strategy...

For eBusiness & Channel Strategy Professionals

Report:The State Of Retailing Online 2011: Merchandising, Headcount, And Global Strategies

Benchmarks: The Retail eCommerce Playbook

This is the second of two reports that detail the findings from "The State Of Retailing Online, 2011," a Shop.org research survey conducted by Forrester Research. Specific topics covered in this...

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For eBusiness & Channel Strategy Professionals

Report:2012 Canadian Bank Secure Website Rankings

Firms Continue To Enhance Core Functionality But Lack New Digital Banking Features

This report details how the secure websites of the six largest retail banks in Canada stack up against each other across six categories and 66 individual criteria measuring the banks' online...

• Downloads: 144

For eBusiness & Channel Strategy Professionals

Report:The State Of Canadian Online Retail — 2013

Forrester has partnered with Canada Post and Shop.ca to evaluate the changing trends in online retail in Canada. On paper, the Canadian online retail market has been going through a renaissance,...

• Downloads: 200

For eBusiness & Channel Strategy Professionals

Survey:North American Technographics® Financial Services, Media, And Marketing Survey, 2013 (Canada)

Forrester conducted an online survey fielded in March 2013 of 5,504 Canadian individuals ages 18 to 88. For results based on a randomly chosen sample of this size (N = 5,504), there is 95% confidence...