Forrester

For CIO Professionals

Report:Forrsights: The Macro Trends Shaping The Tech Industry This Decade

Emerging Opportunities And Imperatives For An IT Industry In Transformation

Rather than quietly maturing into middle age as it enters its seventh decade, the information and communications technology (ICT) industry is continuing to evolve rapidly. The ICT landscape is roiled...

• Downloads: 1084

For Infrastructure & Operations Professionals

Report:Seven Business Technology Resiliency Lessons Learned From Superstorm Sandy

Key Takeaways That Can Help You Strengthen Your Business Continuity And Disaster Recovery Plans

In late October 2012, Superstorm Sandy barreled through the Caribbean and the eastern US, affecting almost half of the states in the US. The storm left millions without access to basic...

• Downloads: 84

For CIO Professionals

Report:Analyze What Your Social Business And Collaboration Stakeholders Really Need

Stakeholder Needs: The Social Business And Collaboration Playbook

Too often, firms launch social business and collaboration programs without a clear understanding of what key stakeholders, including business sponsors and especially employees, want. The result is...

• Downloads: 395

For Enterprise Architecture Professionals

Report:Smart Process Apps: To Combine Social And Dynamic Case Management

Fill Gaping Hole In Process Needs

Enterprises need to shift from isolated enterprise social projects to a process-oriented view that drives business outcomes. Smart process apps — an emerging $34 billion software category...

• Downloads: 235

For CIO Professionals

Report:IT Investments Drive Operational Efficiency Across The Middle East's Oil And Gas Sector

The oil and gas sector is the engine of the Middle East's economy and the biggest contributor to the region's GDP. A shortage of talent, increasing volumes of data, remote asset locations, and an...

• Downloads: 212
• Rating:

For CIO Professionals

Tool:Forrester Wave™: Video Platforms For The Enterprise, Q1 '13

For CIO Professionals

Report:Office 365: Version Two Of SharePoint In The Cloud

There's an old adage that says it takes Microsoft three times to get it right. Its commitment to SharePoint in the cloud is clearly evident in its investment in data centers, a costly retrofitting of...

• Downloads: 661
• Comments: 7
• Rating:

For Application Development & Delivery Professionals

Report:Software Innovation In India

How Firms Can Best Capitalize On Software Development And Configuration Opportunities In India

The continued economic viability of software development in India, whether by independent software vendors (ISVs) or "captive" business units, depends less on pure labor arbitrage and more on...

• Downloads: 93
• Comments: 2
• Rating:

For CIO Professionals

Report:The Business Impact Of Mobile Engagement

Business Case: The CIO's Mobile Engagement Playbook

Smartphones and tablets are game changers for engagement because people carry them everywhere they go. Your customers and partners and employees have perpetual access to the vast resources of the...

• Downloads: 654
• Rating:

For Application Development & Delivery Professionals

Report:Embrace Future Trends To Deliver HRM Business Impact

Future Look: The Human Resource Management Playbook

This report outlines the future outlook for application development and delivery (AD&D) professionals working with human resources executives on their applications and business process optimization...

• Downloads: 547
• Rating:

For CIO Professionals

Tool:Forrester Wave™: Room-Based Videoconferencing, Q3 '12

For CIO Professionals

Report:The Process-Driven Business Of 2020

Why And How To Shift From Incremental Improvement To Transformation

Business executives expect the CIO to help continuously improve processes by implementing major software suites, developing new apps, or enhancing existing processes. Spurred by the great recession,...

• Downloads: 1773
• Rating:

For CIO Professionals

Report:The Changing Cloud Agenda

Cloud Computing Shifts From Cost To Innovation

Cloud computing continues to grow at a tremendous speed. But as the market and the understanding of cloud computing grows, the drivers and deployment scenarios that framed the initial cloud agenda...

• Downloads: 1279
• Comments: 2
• Rating:

For Sourcing & Vendor Management Professionals

Report:Case Study: A Road Map For Creating A Best Practice Global UC Strategy

How A Manufacturer Defined Its UC Strategy With A Business And End User Focus

Companies with widely distributed international operations often struggle to create a road map for a best practice unified communications (UC) strategy. This report summarizes some of the major...

• Downloads: 526

For CIO Professionals

Report:The Road To Social Business Transformation Starts With A Burning Platform

Road Map: The Social Business And Collaboration Playbook

Social business technology can transform the way employees work by eliminating barriers to collaboration, improving customer engagement, and accelerating the flow of information and ideas. But even...

• Downloads: 637
• Rating:

For CIO Professionals

Report:Business Networks Will Push The Cloud Beyond IT

The Evolution Of Multitenancy In The Cloud Is Enabling True Business Technology Innovation

Cloud computing has changed the way that IT computing resources are being delivered and consumed, but this change has yet to really affect companies' underlying business models. Although today's CIOs...

• Downloads: 386
• Rating:

For Infrastructure & Operations Professionals

Report:Case Study: Loyola Marymount University Embraces ITSM To Improve Service

For Loyola Marymount University's (LMU's) Information Technology Services (ITS), underdeveloped process, limited communication and transparency, as well as outdated tools and a siloed organization,...

• Downloads: 124

For CIO Professionals

Report:Best Practices: Leveraging Live Streaming And On-Demand Video In The Enterprise

Communications, Training, And Collaboration Dominate Usage Scenarios

A growing number of content and collaboration professionals are interested in using webcasting and YouTube-like video portals internally for corporate communications and training. Why? They recognize...

• Downloads: 679

For Infrastructure & Operations Professionals

Report:Continually Improve Business Meetings With Better Process And Technology

If You're Not Planning Your Meetings, You're Planning To Fail

With 37% of information workers spending an hour or more in meetings every day, it's crucial to make that time productive. Organizing the meeting and using the right collaboration tools is a great...

• Downloads: 125
• Rating:

For Infrastructure & Operations Professionals

Report:Build Your Workforce Computing Strategic Plan

Strategic Plan: The Workforce Enablement Playbook

Forrester's survey data shows that 50% of firms say investing in systems to improve engagement with customers and partners is a high or critical priority. And few areas of technology are as...

• Downloads: 189
• Rating:

For CIO Professionals

Report:Benchmark The Use Of Your Social Business And Collaboration Systems

Benchmarks: The Social Business And Collaboration Playbook

Social business and collaboration (SBC) takes place independently of any specific technology, tool, or service. For example, employees constantly meet to choose how to adjust plans; customers...

• Downloads: 65
• Rating:

For CIO Professionals

Report:The Social CIO

Future Look: The Social Business And Collaboration Playbook

Free access to and sharing of ideas is the hallmark of the digital age. Today, your customers, partners, and employees can share information to form opinions that can affect your business and, on a...

• Downloads: 539

For Infrastructure & Operations Professionals

Report:Five Seismic Forces Reshuffle The Workforce Vendor Ecosystem

Landscape: The Workforce Enablement Playbook

2012 brought a tectonic shift in worker technology requirements. Many more employees now purchase their own devices, bring them to work, and use them to conduct personal and professional activities...

• Downloads: 65

For CIO Professionals

Report:How To Create A Knockout Social Business And Collaboration Strategic Plan

Strategic Plan: The Social Business And Collaboration Playbook

Social business and collaboration programs can redefine work by changing the way employees connect with each other and the information they need to do their jobs. However, programs fall flat when...

• Downloads: 536
• Rating:

For CIO Professionals

Report:The Forrester Wave™: Smart Process Applications, Q2 2013

The 12 Smart Process App Vendors That Matter Most Today And How They Stack Up

Smart process applications are a new and emerging category of applications designed to help CIOs and their firms improve the effectiveness of their human-centric business activities. But finding the...

• Downloads: 203
• Comments: 1
• Rating: