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- Customer Experience (5)
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For Application Development & Delivery Professionals
Report:Banking IT In 2023 Updated
Banking IT In 2023 Becomes Banking IT Today As Well As Banking IT In 2026
Application development and delivery teams in financial services must design and select future-proof, forward-looking business applications capable of coping with future business scenarios. To...
- Downloads: 1328
For Marketing Leadership Professionals
More Innovation Is Needed, But Fundamental Connectivity Remains A Valuable Service
Product strategists in various industries tend to dismiss telcos' role in service innovation, focusing instead on disruptors such as Google and Apple. It is true that new entrants and over-the-top...
- Downloads: 623
For eBusiness & Channel Strategy Professionals
A Framework For Managing Innovation Opportunities In eBusiness
From the sudden rise of Groupon to Google's opportunity to turn every Android phone into a wallet, rapid innovation is turning eBusiness on its head. When facing waves of disruption, how can...
- Downloads: 1145
For Customer Experience Professionals
Exploratory research uncovers customer needs that have yet to be met, exposes opportunities for differentiation, provides a holistic view of a problem space, and helps firms keep pace with the...
- Downloads: 519