Forrester

For Infrastructure & Operations Professionals

Report:Building The Always-On, Always-Available Extended Enterprise

Three Steps To Get You On The Path To Running 24x7x365 Services

The extended enterprise of internal employees to external customers, partners, and suppliers expect services to be delivered to them 24x7x365 in a seamless fashion. But running an always-on,...

• Downloads: 346

For Infrastructure & Operations Professionals

Report:Hosted Virtual Desktops Versus Physical PCs: Understanding The Operational Cost Differences

When considering hosted virtual desktops (also known as virtual desktop infrastructure, or VDI) as an alternative or in addition to physical PCs, it's difficult to find reliable information about the...

• Downloads: 465

For Infrastructure & Operations Professionals

Report:Develop Your Service Management And Automation Balanced Scorecard

Performance Management: The Service Management And Automation Playbook

This report outlines Forrester's solution for IT infrastructure and operations (I&O) professionals to develop effective objectives and metrics for their service management and automation (SMA)...

• Downloads: 598
• Rating:

For Security & Risk Professionals

Report:The Forrester Wave™: Endpoint Security, Q1 2013

Endpoint Security Suites Take Center Stage In The Enterprise

In Forrester's 50 criteria evaluation of endpoint security vendors, we identified nine top providers in the category — F-Secure, IBM, Kaspersky, LANDesk, Lumension, McAfee, Sophos, Symantec,...

• Downloads: 517
• Rating:

For CIO Professionals

Report:Improve Productivity With The Cloud

Business Impact: The Cloud Computing Playbook

When a market disruption as large as cloud computing comes along, it sends ripples throughout your organization, so it should come as no surprise that attitudes toward this technology vary widely...

• Downloads: 1437
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For eBusiness & Channel Strategy Professionals

Report:2013 Mobile Trends For eBusiness Professionals

Landscape: The Mobile eBusiness Playbook

With more than 1 billion smartphones in consumers' pockets at the beginning of 2013, mobile is driving a second Internet revolution that's even more profound than the first one. Mobile creates new...

• Downloads: 660
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For Sourcing & Vendor Management Professionals

Report:Accelerate Your Software License Optimization Program By Using Specialist Services Providers

Use Experts' Tools, Processes, And People To Replace Failing SAM

If you've recently had a bad software audit experience, are worried about license compliance, or want to cut wasteful software expenditure, you may need to replace traditional, but obsolete, software...

• Downloads: 231

For CIO Professionals

Report:The State Of Workforce Technology Adoption: Global Benchmark 2012

Strategic Planning Forrsights For CIOs

CIOs are responsible for the technology tools and services that make employees productive and successful at work. Too often, the CIO organization must make decisions about devices, software licenses,...

• Downloads: 229

For Infrastructure & Operations Professionals

Report:Deliver Technology Services Faster, Cheaper, And Better

Executive Overview: The Service Management And Automation Playbook

Your business cares about outcomes, not technologies. Thus, it isn't enough to empower your developers and workers with the latest cloud, mobile, and analytics technologies. You must also invest in...

• Downloads: 693
• Rating:

For Application Development & Delivery Professionals

Report:Decide When To Buy, Build, Or Outsource BI

Tools And Technology: The Business Intelligence Playbook

Building custom business intelligence (BI) solutions is time-consuming and inflexible; therefore, application development and delivery (AD&D) pros heading BI projects should move away from a...

• Downloads: 622

For Application Development & Delivery Professionals

Report:Choose The Right Customer Service Solution For Your Business

Tools And Technology: The Contact Centers For Customer Service Playbook

Delivering a differentiated customer experience requires that you have the right technologies, business processes, and empowered organizational structures to support your organization's customer...

• Downloads: 346
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For Infrastructure & Operations Professionals

Report:Use Context To Drive A Seamless UC&C Service Layer

Vision: The Communications And Collaboration Infrastructure Playbook

Increasing consumerization of IT and advances in both cloud technologies and deployment models tremendously affect the enterprise not simply on how we communicate but where, when, and on what kind of...

• Downloads: 170

For Security & Risk Professionals

Report:Source Your Identity And Access Management Capabilities

Build/Buy Capabilities: The Identity And Access Management Playbook

Reducing the costs of an identity and access management (IAM) solution has been a top priority for security and risk professionals for a long time. Although IAM solutions have matured significantly...

• Downloads: 880
• Rating:

For Infrastructure & Operations Professionals

Report:Optimize IT Infrastructure Around Key Workloads

Landscape: The IT Infrastructure Playbook

The inside-out approach of engineers focused on technology for its own sake must stop: Your business cares about outcomes and holistic services, not server, storage, and network technologies. For too...

• Downloads: 496
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For Infrastructure & Operations Professionals

Report:Develop Your Service Management And Automation Staffing Strategy

Stakeholder Needs: The Service Management And Automation Playbook

This report outlines the stakeholder needs of Forrester's solution for infrastructure and operations (I&O) executives working on a service management and automation strategy. We designed this report...

• Downloads: 447
• Comments: 2

For Infrastructure & Operations Professionals

Report:Planning Road Map: Adopting ITIL

ITIL is now in many ways bigger than its "master" — IT service management. From its origins in the UK government, its use has grown rapidly in the last decade and ITIL continues to dominate...

• Downloads: 765
• Comments: 1
• Rating:

For Infrastructure & Operations Professionals

Report:Move Beyond Disaster Recovery And Prepare For Business Technology Resiliency

Vision: The Business Technology Resiliency Playbook

This report outlines the vision of Forrester's solution for infrastructure and operations (I&O) executives planning their organization's business technology (BT) resiliency strategy — the...

• Downloads: 581
• Comments: 1
• Rating:

For CIO Professionals

Tool:On-Site Versus Hosting Versus Cloud Scenario Sensitivity Analysis

For CIO Professionals

Report:Cloud Brokers Become Change Agents

Understanding The Cloud Broker Opportunity

The rapid innovation of technology and business models spurred by cloud computing provides CIOs, as well as external providers, with a unique opportunity to redefine their relationships with the...

• Downloads: 489
• Rating:

For Infrastructure & Operations Professionals

Report:Virtual Network Infrastructure

Orchestrating The Right Services For Each User Requires I&O To Invest In A Scalable, Secure, Shared, Simplified, And Standardized Network Infrastructure

Server virtualization started a chain reaction that is transforming infrastructure and operations (I&O). Your network infrastructure isn't immune, but the reaction has been delayed. Current...

• Downloads: 690

For Sourcing & Vendor Management Professionals

Tool:Forrester Wave™: Enterprise Mobility Services, Q1 '13

For Sourcing & Vendor Management Professionals

Report:SaaS Capabilities Assessment

This tool is a self-test to determine where a software-as-a-service (SaaS) solution could be a fit and to assess organizational readiness for successfully adopting SaaS within a potential category....

• Downloads: 41

For Security & Risk Professionals

Report:Top 15 Trends S&R Pros Should Watch: Q2 2013

From frantic security operations problems to the changing threat landscape, CISOs, senior security leaders, and other IT risk management leaders consistently have trouble keeping up with key trends...

• Downloads: 301
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For CIO Professionals

Report:Drive Savings And Profits With Cloud Economics

Business Plan: The Cloud Computing Playbook

We all believe that cloud computing can save us money but aren't sure how to maximize these savings. Firms almost always consider cloud computing a cost advantage compared to the in-house, always-on...

• Downloads: 2367
• Rating:

For Infrastructure & Operations Professionals

Client Inquiry:Does Forrester Have Any Market Share Data For Microsoft's System Center System Management Products?

Does Forrester have any market share data for Microsoft's System Center system management products?