Forrester

For Security & Risk Professionals

Client Inquiry:Can You Provide Some Information About Biometrics Usage For Banking Companies?

How are banking companies using biometric technologies today? How urgent is the need to deploy such technologies?

For eBusiness & Channel Strategy Professionals

Report:Case Study: State Farm Bank Pilots A Mobile Wallet

Forrester believes that the next stage of mobile banking will center on payments and commerce. Developments in 2012 are moving in that direction with bank rollouts of advanced money movement...

• Downloads: 371
• Comments: 1
• Rating:

For CIO Professionals

Tool:Convenience And Utility Score The Mobile Engagement Value

For Application Development & Delivery Professionals

Report:The Transformation Imperative In Financial Services Defies Any Crisis

The Q3 2012 Global Financial Services Architecture Online Survey Continues To Show A Focus On Transformation

Today's financial services firms often find that their application landscape is no longer able to cope with their most urgent business drivers. Forrester's Q3 2012 Global Financial Services...

• Downloads: 304

For CIO Professionals

Report:Industry Contexts And Constraints Diversify Approaches To Bring-Your-Own-Technology

Pharmaceuticals, High-Tech, Professional Services, And Education Will Lead BYOT Adoption In The Coming Years

This report examines how and why bring-your-own-technology (BYOT) varies across 20 industries. BYOT will remain a thorny issue for CIOs in every industry, geographic region, and company size over the...

• Downloads: 252

For eBusiness & Channel Strategy Professionals

Report:Multichannel Home Lending Status Boosts Results

eBusiness Professionals Must Integrate Mobile Into Loan Processes

As customers become more comfortable with research and applying for financial products through mobile devices, eBusiness professionals at banks will need to consider how mobile can support...

• Downloads: 205
• Rating:

For Application Development & Delivery Professionals

Report:Global Transformation Service Firms For Off-The-Shelf Banking Platforms

A Tool For Initial Steps Toward Selection Of A Transformation Service Firm

Forrester surveyed six global transformation service firms with focused offerings in the off-the-shelf banking platform space. Their transformation service offerings are broad and rich, covering many...

• Downloads: 36

For eBusiness & Channel Strategy Professionals

Survey:European Technographics® Financial Services Online Survey, Q4 2011

The European Technographics Financial Services Online Survey, Q4 2011, surveyed 14,000 respondents in the seven markets of France, Germany, Italy, the Netherlands, Spain, Sweden, and the UK. This...

For CIO Professionals

Report:The Process-Driven Business Of 2020

Why And How To Shift From Incremental Improvement To Transformation

Business executives expect the CIO to help continuously improve processes by implementing major software suites, developing new apps, or enhancing existing processes. Spurred by the great recession,...

• Downloads: 1775
• Rating:

For Customer Experience Professionals

Report:How Four Firms Measure Customer Experience

Performance Management: The Experience-Driven Organization Playbook

This report is an update to "How Four Firms Measure Customer Experience Across The Enterprise" originally published on January 22, 2010. Chief customer experience officers (CC/EOs) need a set of...

• Downloads: 2954
• Rating:

For eBusiness & Channel Strategy Professionals

Report:Market Overview: Mobile Banking Solutions 2012

As mobile banking adoption has moved from downstream to mainstream, banks that are late bloomers are rushing to reach competitive parity, while trailblazers focus on exploiting the channel to deliver...

• Downloads: 1057
• Comments: 2
• Rating:

For eBusiness & Channel Strategy Professionals

Report:Forrester Research Mobile Banking Forecast, 2012 To 2017 (US)

ForecastView Spreadsheet

Adoption of mobile banking by individual mobile users. The forecast segments the addressable market and reports for mobile bankers by generation (age), phone type, access type (SMS, mobile site,...

• Downloads: 4

For Customer Experience Professionals

Report:Lessons From Forrester's 2012 Voice Of The Customer Award Winners

A Look Inside The Voice Of The Customer Programs At Barclaycard US, Cisco, And Vanguard

This year, Forrester recognized three winners of its fourth annual Voice Of The Customer Awards: Barclaycard US, Cisco Systems, and The Vanguard Group. Each of the winning voice of the customer (VoC)...

• Downloads: 429
• Rating:

For CIO Professionals

Report:CIOs: Master The Mobile Banking Imperative

The Mobile Banking Imperative

This report, written for eBusiness and channel strategy professionals, is also relevant to CIOs and other IT leaders. CIOs at every bank face major changes as consumers move their banking activities...

• Downloads: 62

For Application Development & Delivery Professionals

Report:Case Study: Learning The Difference Between Good And Bad Governance

How A European Bank Deployed BPM Governance To Support The Renewal Of Its Core Banking System

Business executives at a European universal bank learned valuable lessons from its experiences implementing both good and bad operational governance during the renewal of its core banking processes...

• Downloads: 509

For eBusiness & Channel Strategy Professionals

Report:Forrester Research Online Banking Forecast, 2012 To 2017 (EU-7)

ForecastView Spreadsheet

Adoption of online banking by individual adults in the EU-7 countries of France, Germany, Italy, Netherlands, Spain, Sweden, and UK. The forecast reports the addressable market and...

• Downloads: 4

For Application Development & Delivery Professionals

Report:Look For True Off-The-Shelf Support For Your Country

Global Banking Platform Deals 2012 — Regions

Forrester surveyed 29 vendors of globally deployed banking platforms on their 2012 deals. Our analysis of these deals by region reveals that growth ranged widely — from slight shrinkage to...

• Downloads: 35

For eBusiness & Channel Strategy Professionals

Tool:Italy Is Starting To See A Generational Divide In Channel Use

For eBusiness & Channel Strategy Professionals

Survey:North American Technographics® Finance And Customer Experience Online Survey Q4 2012 (Canada)

Forrester conducted an online survey fielded in October 2012 of 5,612 Canadian individuals ages 18 to 88. For results based on a randomly chosen sample of this size (N = 5,612), there is 95%...

For eBusiness & Channel Strategy Professionals

Survey:European Technographics® Financial Services Online Survey, Q3 2012

Forrester conducted an online survey fielded in July 2012 of 14,000 European individuals in France, Germany, Italy, the Netherlands, Spain, Sweden, and the UK. This survey is based on an online...

For CIO Professionals

Report:Selecting Technologies That Support The Business

Technology Vision Toolkit: The BT Strategic Planning Playbook

This toolkit is a companion to the "Track Tech Trends That Influence Business Strategies" report from the BT Strategic Planning playbook. It presents a simple yet effective tool for targeting...

• Downloads: 251

For eBusiness & Channel Strategy Professionals

Report:The State Of Mobile Banking 2012

Landscape: The Mobile Banking Strategy Playbook

Mobile banking continues to gather momentum across developed countries, fueled by rising smartphone use and the steadily improving supply of mobile banking from banks in North America, Europe, and...

• Downloads: 1481
• Rating:

For eBusiness & Channel Strategy Professionals

Report:How French Banking Customers Use Different Channels, 2011

Banking channel use is changing in France as customers slowly turn away from traditional channels like branches and the telephone to use digital channels like Internet and mobile banking. Digital...

• Downloads: 337
• Rating:

For Application Development & Delivery Professionals

Report:Global Banking Platform Deals 2012

Market Heat Returns After A Prolonged Cooldown

Forrester surveyed 29 vendors of globally deployed banking platforms on their 2012 deals. The results indicate a growing market: We counted nearly 20% more deals in 2012 than in 2011 among firms that...

• Downloads: 157
• Rating:

For Application Development & Delivery Professionals

Report:Global Banking Platform Deals 2011: Functionality

2011 Saw Changes To Functional Demand But Not To How Functionality Gets Delivered

Forrester surveyed 25 vendors of globally deployed banking platforms on their 2011 deals and analyzed the results to find patterns in the functionality sold. Our analysis shows that the key...

• Downloads: 396
• Rating: