Forrester

For CIO Professionals

Report:Mobile's Ascendance Will Accelerate IT Services Restructuring

The IT Services Opportunity In Systems Of Engagement

Mobile is more than just a pretty face. New platforms will usher in a whole new class of systems focused on engaging customers, employees, and business partners. The move to systems of engagement and...

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For Chief Information Officer Professionals

Blog:Looking At The Nokia Microsoft Deal From The Mobile Apps Perspective

Today’s deal between Microsoft and Nokia acts as a temporary lifeline for both companies. It gives Microsoft access to the largest handset provider, and it allows Nokia to defray some of its...

For CIO Professionals

Report:New Dynamics Shape IT Services Spending

Changes Will Accelerate Over The Next 24 Months

The IT services industry is in the middle of a fundamental transformation of who it sells to, what services it sells, and how it delivers those services. Upstart vendors specializing in new...

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For Chief Information Officer Professionals

Blog:India Attrition Is Once Again On The Rise, Forcing Adoption Of Non-Linear Models

The recovery of IT spending late in 2009 and early in 2010 has sent the local players in India and multinationals scrambling for find talent. The fact that firms cut back hiring and reduced their...

For Chief Information Officer Professionals

Blog:Mobile World Congress Barcelona 2012: Understanding The Engagement Context

Starting Monday, there will be a cavalcade of announcements at the Mobile World Congress in Barcelona. While many suppliers will continue the phone and tablet hardware arms race, it is more important...

For CIO Professionals

Report:Smart Products Will Require A Hybrid CTO/CIO Skill Set

The Burgeoning Set Of Connected Offerings Will Require New Skills

The era of the standalone product is over. More and more offerings are becoming intelligent, connected, and thus able to provide more engaging experiences for customers in business or consumer...

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For Infrastructure & Operations Professionals

Report:Mobile Management Takes A 180-Degree Turn

Focus Quickly Shifts From Managing Mobile Devices To Managing Apps And Data

The managed mobile environment services market is about to go through a fundamental change. Currently, traditional providers focus on managing the device and its security. Moving forward, Forrester...

• Downloads: 1150

For Chief Information Officer Professionals

Blog:Google Motorola Mobility Deal Leaves Android OEMs HTC, Samsung, And LG Out In The Cold

Earlier this morning, Google announced its intention to buy Motorola Mobility for 12.5 billion in cash or $40/share.  There are three broad justifications for the deal: Access to the...

For Chief Information Officer Professionals

Blog:Success In Leveraging Brazil As Part Of A Global Delivery Model

Two weeks ago, Forrester went to Brazil for Brasscom’s (the local IT and country promotion group) Global IT Forum in Sao Paulo and Rio. One of the most interesting and insightful presentations...

For Chief Information Officer Professionals

Blog:Deloitte Meets “Mad Men”

Earlier this morning, the consulting firm launched “Deloitte Digital.” Part offering and part organizational change, the initiative brings together a mix of business, technology, and...

For CIO Professionals

Report:Great Mobile Experiences Are Built On Systems Of Engagement

Vision: The CIO's Mobile Engagement Playbook

By 2014, smartphones and tablets will put power in the pockets of a billion global consumers, including your employees and partners and customers. However, mobile is not simply another device for IT...

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For CIO Professionals

Report:The Reinvention Of Product Development Services

The Next Generation Of Service Offerings Spurs Market Growth

A series of major business, technological, and supplier changes is driving a fundamental transformation in the market for product development services. As our research unveils, wholesale buyers will...

• Downloads: 624

For CIO Professionals

Report:Mobile App Internet Recasts The Software And Services Landscape

App Innovation On Phones Will Spread To Cars, Appliances And Entertainment

The explosion of app innovation that started on the iPhone and then spread to Android devices and tablets will continue to drive tech industry innovation and have far-reaching pricing and...

• Downloads: 2067

For Chief Information Officer Professionals

Blog:What Is The Future Of A Global Delivery Model

On my current trip to India multiple Indian and multinational companies asked where we saw the future of a global delivery model headed. This caused me to reflect, and here is my formal answer: There...

For CIO Professionals

Report:The Coming Upheaval In Tech Services

Four Economic And Technology Factors Will Combine To Recast The Business

The tech services market is about to undergo a massive transformation that will call traditional provider business models into question. Four factors will combine to dramatically change the dynamics,...

• Downloads: 1908

For CIO Professionals

Report:Tracking The Renegade Technology Buyer

Understanding The What And Why Of Business Executives' Spending On Technology

After nearly a decade in hibernation, the business buyer has re-emerged as a major spender and force in IT spending. To better understand the return of tech spending outside the formal IT budget and...

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For CIO Professionals

Report:Australia, China, And India Set The Pace In Asian IT Services

Individual Country Dynamics Drive Growth And Industry Maturity

Different factors will drive the growth of the IT services and outsourcing industries in Australia, China, and India. In Australia, as-a-service offerings, mobile application development, and mobile...

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For Chief Information Officer Professionals

Blog:HP's Reinvention Around Software And Services Will Be A Tough Transition

HP's big announcement yesterday that it was “exploring strategic alternatives for its PC and mobile businesses mobile devices discontinuing, exploring options for WebOS” to focus on...

For CIO Professionals

Report:The Shift To Product Development Services 2.0 Is On

Vendors Need To Make Key Investments In Go-To-Market And Solution-Based Approaches To Emerge As Leaders

The product development services market is currently undergoing a fundamental move to a more proactive, solution-based approach, which Forrester defines as product development services 2.0 (PDS 2.0)....

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For Chief Information Officer Professionals

Blog:New CSC CEO Makes Moves To Reinvigorate The Firm

Two weeks ago at the CSC analyst conference, Forrester sat down with new CEO and President Mike Lawrie. He was refreshingly frank about what the issues were and his road ahead. Based on his due...

For Chief Information Officer Professionals

Blog:Business Leaders Spending On Technology Because It’s Too Important To Let I.T. Go It Alone

In Forrester’s latest report, “Tracking The Renegade Technology Buyer,” we uncover the motivations and technology spending priorities of over 1,000 North American and European...

For CIO Professionals

Report:Mobile Is The New Face Of Engagement

CIOs Must Plan Now For New Systems Of Engagement

By 2016, smartphones and tablets will put power in the pockets of a billion global consumers. Mobile is not simply another device for IT to support with a shrunken website or a screen-scraped SAP...

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For Chief Information Officer Professionals

Blog:Senator Charles E. Schumer Calls Indians “Chop Shop” In Latest Offshoring War Of Words

Last week, as part of the debate on the 600B border security bill, Senator Charles E. Schumer from New York reportedly called the Indian offshore IT firms in general and Infosys in particular...

For CIO Professionals

Report:Forrsights: Business Execs Increase Direct IT Spend To Support Systems Of Engagement

Our Q4 2011 Business Decision-Makers Survey Shows CIOs Under Pressure

During October and November of 2011, Forrester surveyed 3,534 business decision-makers in North American and European enterprises regarding their business priorities (and views of IT priorities),...

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For Chief Information Officer Professionals

Blog:Smart Product API Extends Product Value, Leads To Smart Connected Landscape

In our February 13, 2012, “Mobile Is The New Face Of Engagement” report, we talked about the important link between smart products and mobile apps. A key to that link is creating a smart...