Forrester

For Sourcing & Vendor Management Professionals

Tool:Measuring And Defining The Outcomes Are The Principal Challenges

For Sourcing & Vendor Management Professionals

Report:Understanding The Diversity In Offshore Infrastructure Management Services

The current trend toward shorter, asset-light deals allows offshore providers to compete with the global majors on a more equal footing for all but the largest infrastructure outsourcing (ITO) deals....

• Downloads: 548

For Sourcing & Vendor Management Professionals

Client Inquiry:Supplier Management For Applications Outsourcing Engagements

Our company is exploring a portfolio segmentation approach to multisourcing to our global delivery providers. This approach would likely entail awarding large bundles of work over a multiyear period...

For Sourcing & Vendor Management Professionals

Client Inquiry:Is It Better To Use Separate Cloud Suppliers Or A Single Cloud Partner?

We are implementing some new strategic applications and would like to determine whether we should place them in the cloud. Is it better to use separate suppliers or use a single cloud partner that...

For Sourcing & Vendor Management Professionals

Report:Organizing Apps Maintenance Work For Outcomes

Preparing To Reorganize Work Is Key To The Effort

Many customers that are seeking the next threshold of value are interested in gaining the benefits of managed outcome relationships but are still struggling to execute the transition. Why?...

• Downloads: 327

For Sourcing & Vendor Management Professionals

Client Inquiry:What Is The Typical Contract Length For A Diverse Outsourced Services Portfolio?

What is the typical length of a contract for outsourced distributed support services, including help desk, order desk, technical support, asset management, and project management functions?

For Sourcing & Vendor Management Professionals

Tool:Clients Receive Benefits From Multisourcing

For Sourcing & Vendor Management Professionals

Report:Services Contract Review Checklist

This contract review checklist is designed to be used by clients who are entering into new contracts or refining existing contracts. It covers 10 major categories of contract terms and provides...

• Downloads: 26
• Comments: 1

For Sourcing & Vendor Management Professionals

Report:The Changing Outsourcing Environment Requires New Governance Strategies

Conventional wisdom says that customers should never skimp on outsourcing governance, but what does this simple admonition mean in practice? Far too many companies expect a higher level of service...

• Downloads: 758

For Sourcing & Vendor Management Professionals

Report:Should ITO Customers Also Outsource Service Integration?

Many sourcing and vendor management (SVM) executives with existing, single-source outsourcing contracts want to recast their agreements with a multisourcing flavor. But clients continue to struggle...

• Downloads: 445

For Sourcing & Vendor Management Professionals

Report:Evolve Supplier Management To The Changing Ecosystem

Ongoing Management: The Services Sourcing Playbook

The market for IT services is evolving rapidly, and the tactics that sourcing and vendor management professionals use to select, negotiate, and manage supplier relationships must evolve with it. The...

• Downloads: 456
• Rating:

For Sourcing & Vendor Management Professionals

Client Inquiry:Using Operating-Level Agreements

How do customers establish service-level expectations internally and what are the challenges when external providers are brought into the mix?

For Sourcing & Vendor Management Professionals

Tool:Managed Outcomes Are Primarily About Applications And Project Work

For Sourcing & Vendor Management Professionals

Report:Cloud Sourcing Models Dictate Sourcing Strategy

The Diversity Of Solutions Poses New Challenges For SVM Professionals

Anxious to take advantage of the rapid growth rates associated with cloud services, technology services vendors have developed a host of new solutions. These include pure infrastructure-as-a-service...

• Downloads: 282
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For Sourcing & Vendor Management Professionals

Report:Match Service Provider Governance With Market Realities

Capability Assessment: The Services Sourcing Playbook

Internal IT requirements and the market for external services are in a state of constant evolution. Linking the needs of a unique and complex IT environment with external market offerings has been a...

• Downloads: 270

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: North American Applications Outsourcing, Q3 2010

IBM And Accenture Lead A Highly Competitive Field In A Mature Industry

In Forrester's 38-criteria evaluation of 12 leading providers of applications outsourcing (AO) solutions vendors, Forrester found that in this mature market IBM and Accenture lead the pack due to...

• Downloads: 1801
• Comments: 1
• Rating:

For Sourcing & Vendor Management Professionals

Report:The Consolidating Hosting Market Poses New Challenges For SVM Professionals

After years of relative stability, four significant acquisitions so far this year have partially transformed the market for managed hosting services. While all of the acquisitions have been...

• Downloads: 198

For Sourcing & Vendor Management Professionals

Report:Cloud Computing Offers Both Near-Term And Long-Term Benefits For SAP Customers

Emerging Options Spawn Interest — But The Landscape Is Still Forming

SAP consumes millions of dollars in implementation spend and millions more in ongoing support and operations for many organization's IT budgets. Now, newer cloud and software-as-a-service (SaaS)...

• Downloads: 978

For Sourcing & Vendor Management Professionals

Report:Updated Q3 2011: New Contract Terms For Outsourcing Deals

The body of contract best practices changes little in terms of specific terms available for governing outsourcing transactions, but their relative importance can shift in response to both ongoing and...

• Downloads: 573

For Sourcing & Vendor Management Professionals

Report:Linking IT Services Activities To Business Value

Business Impact: The Services Sourcing Playbook

Linking IT services engagements, including outsourcing relationships, directly to any type of business value other than cost savings remains a challenge. However, it is a challenge sourcing and...

• Downloads: 406
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For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Global IT Infrastructure Outsourcing, Q1 2011

IBM Leads A Closely Packed Group Of Suppliers

In Forrester's 36-criteria evaluation of global IT infrastructure management vendors, we found that IBM leads a closely packed group of leaders including HCL, Capgemini, Wipro, Infosys, TCS,...

• Downloads: 3229
• Comments: 4
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For Sourcing & Vendor Management Professionals

Report:Building The Services Integration Layer In Multisourcing

When asked about their fundamental approach to sourcing, most services customers still say they embrace a "selective outsourcing" philosophy, one that involves multiple providers. To make these...

• Downloads: 556
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For Sourcing & Vendor Management Professionals

Report:Overcoming The Key Obstacles In Managed Outcome Engagements

Interest in managed service models and outcome-driven engagements continues to be a significant priority for buyers of IT services. A primary driver for the transition from traditional sourcing...

• Downloads: 371

For Sourcing & Vendor Management Professionals

Report:Choosing The Right Pricing Model For Your Applications Maintenance Engagement

Applications maintenance pricing models are in flux. While many clients want to move beyond staff augmentation relationships, finding the right type of pricing to employ in the managed context can be...

• Downloads: 572

For Sourcing & Vendor Management Professionals

Report:Multisourcing: No Silver Bullet, But Benefits Are Achievable

Clients Find Value In Multisourcing Efforts Despite Challenges

Although multisourcing programs encounter the same frustrations as single-sourcing environments, clients believe that their multisourcing efforts are bearing fruit, particularly in the areas of...

• Downloads: 322