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Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.
The New Web Platform For Customer Engagement And Much More (Part 1)
The Web is moving on to a new era of openness, mobility, and digital business. The open Web is a platform built on HTTP (the fundamental web protocol), a new generation of HTML, dynamic languages,...

Developers are driving cloud computing in new directions and toward deeper enterprise adoption. We see a new pragmatism in our research: Developers favoring collections of cloud-based...
Strategic Plan: The Digital Experience Delivery Playbook
Digital customer experience is the next big opportunity for application development and delivery (AD&D) professionals. Business leaders responsible for marketing, sales, and support need advice and...


Architectures To Balance Economies Of Scale And Security
True cloud services all use some mode of multitenancy — the ability for multiple customers (tenants) to share the same applications and/or compute resources. It is through multitenant...

EAPs Ease Delivery Of Elastic Apps, Smoothing A Path To Cloud's Benefits
Promises that cloud computing can save money and reduce time-to-market by automatically scaling applications (either up or down) oversimplify what it takes to develop application architectures to...
Stephen Powers and I wrote this research together. The full report is available to Forrester clients at this link. The research is part of Forrester’s playbook to advise application...
Rob Koplowitz and I collaborated on this research. Forrester clients can access the full report here. The research uses data from Forrester’s August 2012 Global SharePoint Usage Online Survey...
Vision: The Digital Experience Delivery Playbook
Today's rush to reach customers on their smartphones and tablets is just the beginning of an explosion of software-fueled digital touchpoints. Smartphones, tablets, eReaders, games, smart TV, goggles...

How are companies such as MasterCard International and Visa providing APIs to their services? Also, what is your assessment of the API business landscape? What is the market sizing? Who is playing?...
Forrester analysts Stephen Powers, Ron Rogowski, and I collaborated on this research. Digital customer experience has become a key business differentiator, and application development and...
Which Are The Safe And Best Choices Now
After two years of vendor consolidation, which are the best business rules platforms for application development and delivery professionals to consider? In our judgment, based on growth rates, market...
Customers Are Moving To Event And Decision Management
Business rules platforms are a mature technology for automating decision and policy logic and for managing fast changes to that logic to keep up with business changes. Now customers are seeking more:...
The Emerging Windows Platform Expands On The .NET Framework
One Microsoft platform era is ending and another is beginning. The .NET era as we've known it is winding down. .NET doesn't go away — it becomes Microsoft's preferred server environment for a...

The Web is moving on to a new era of openness, mobility, and digital business. The open Web is a platform built on HTTP (the fundamental web protocol), a new generation of HTML, dynamic languages,...
I'm looking for information on the latest application server platform software. We would like to compare some of the open source options with the big players such as WebSphere.
If you've not yet heard the term "business architect" in your travels, you soon will. Whether business architects report into the business or IT, this emerging role will help usher in organizations'...
Executive Overview: The Digital Experience Delivery Playbook
Digital customer experience has become a key business differentiator, and application development and delivery (AD&D) leaders of front-office, web, mobile, and digital development must step up to...

Java Will Be Constrained By The Bounds Of Oracle's Business Model
Drama has been running high since Oracle began to shape up the Java technology it acquired along with Sun Microsystems. Oracle ended the impasse over a new core Java release, set out a road map for...
With the seventh generation of its WebSphere software, IBM redefines the state of the art in Java platforms for the enterprise. The WebSphere 7 product family provides application development...
Forrester has long advocated adoption of a “business technology” approach to replace traditional IT. “BT” recognizes the fundamental role information technology plays in...
Cloud computing will bring demand for elastic application platforms. Promises that cloud computing can save money and reduce time-to-market by automatically scaling applications (either up or down)...
Clay Richardson, Mike Gilpin, and I collaborated on this blog post. I don’t normally blog in response to news events, but I feel obligated to blog about Progress Software’s strategy...
Executive Overview: The Cloud Computing Playbook
Cloud computing has reached an inflection point for enterprises — a comprehensive strategy for its use is now required. Until now, most companies had adopted cloud services in an ad hoc...

These data charts contain the full results of Forrester's August 2012 Global SharePoint Usage Online Survey. The results indicate that weak mobile access and social computing features combined with...
Three Cases Show The Path To App Delivery's High-Value Career Choices
How application development and delivery professionals serve the business is changing, calling for new delivery methods, organizational models, roles, and processes. The change: App delivery pros...