Forrester

For Chief Information Officer Professionals

Blog:Presenting Four Cases That Can Help You Transform Your Organization Into A Social And Collaborative Business

My colleague Ted Schadler and I recently completed a six month investigation into social business and collaborative transformation. As the title of the report -- The Road To Social Business Starts...

For CIO Professionals

Report:Navigating The Online Collaboration Suite Landscape

Moving collaboration workloads to the public cloud is an attractive proposition for content and collaboration professionals and information workers alike. Why? They're inexpensive to stand up and...

• Downloads: 663

For Chief Information Officer Professionals

Blog:SAS Uses Social Collaboration To Keep Employees Connected And Engaged

My colleague Ted Schadler and I published several case studies in our recent report, "The Road To Social Business Transformation Starts With A Burning Platform." What follows is one of those stories...

For CIO Professionals

Report:Answer Five Questions When Selecting A Cloud Collaboration And Productivity Suite

A Buyer's Guide For Microsoft Office 365, Google Apps For Business, And IBM SmartCloud For Social Business

Over the past two years, Forrester clients have shown great interest in the cloud collaboration and productivity suites Microsoft, Google, and IBM offer: We've fielded more than 150 inquiries on this...

• Downloads: 238

For Chief Information Officer Professionals

Blog:Elaborating On The Technology Libertarianism Theme: Some Observations On Two IT Organizations

Last week, Forrester held its annual IT Forum in Las Vegas with the interesting theme, “The Business Technology Transformation: Making It Real.” Gathering together a group of IT...

For CIO Professionals

Report:Why Intercompany Collaboration Is Important To Technology Product Managers And Marketers

Collaborative Relationships Help Vendors Meet The Needs Of Partners And Customers

Technology product managers and marketers face a simple truth: You have to work closely with your partners and customers or you risk failing to meet their needs. However, a range of technical and...

• Downloads: 495

For CIO Professionals

Tool:Information Workers Do Indeed Have A Role In PC Selection

For Chief Information Officer Professionals

Blog:Dreamforce 2011 Notes: Salesforce Wants To Be The Collaborative Interface Between Your Business And The Market

While the Metallica concert and guest appearances by MC Hammer and Neil Young during Marc Benioff's opening keynote made Saleforce.com's Dreamforce 2011 entertaining, my principle reason for...

For Chief Information Officer Professionals

Blog:Google Ends Wave: What Lessons Collaboration Tech Product Managers And Marketers Can Learn

Yesterday (August 5), Google announced that it was ceasing attempts to make Google Wave a viable standalone product. Considering the fanfare that the product received in the run-up to its general...

For CIO Professionals

Report:Framing The Business And IT Impact Of Mobile And Remote Work

Business Leaders Must Focus On People, Technologies, And Facilities Management

With two-thirds of the North American and European workforce reporting that they work outside a corporate office at least occasionally during a month, it's imperative that business leaders initiate...

• Downloads: 637

For Chief Information Officer Professionals

Blog:Lessons From A CIO Forum Conversation On Employee Engagement

Yesterday afternoon, I moderated a panel on the role the IT department can play in the business's employee engagement efforts. Any follower of this blog knows that this is a topic I've talked...

For Chief Information Officer Professionals

Blog:The CIO Is The Facilitator Of Engaging Employee Experiences

Employee engagement is a hot topic in many C-suites today. There's a growing body of research that says engaged employees are productive employees, contributing positively to the bottom line....

For CIO Professionals

Report:What Technology Populism Means For Tech Marketers

Information Workers Flex Muscles As Business Tech Decision-Makers

Technology Populism — information workers provisioning technology outside of IT's auspices — is a topic of great interest to both technology vendors and IT departments. But is it more...

• Downloads: 371

For CIO Professionals

Tool:Telecommuting Affords Freedom In Smartphone Selection

For Chief Information Officer Professionals

Blog:Engaged Employees Expect IT Leaders To Understand Their Needs

My colleague Simon Yates and I have spent a good bit of time recently discussing the role of IT in creating engaging experiences for employees. We've proposed that IT leaders concern themselves...

For Chief Information Officer Professionals

Blog:What Does WikiLeaks World Mean For Open Information Sharing?

First, let me wish you a Happy New Year. If you're like me, a new year inevitably brings about reflection on the previous year: things accomplished, things left to accomplish, and things...

For Chief Information Officer Professionals

Blog:With The Acquisition Of Dimdim, Salesforce.com Shows They Want To Be Your Collaboration-Enabled Apps Provider

I've always liked the approach Dimdim took in offering web conferencing services. The pillars of the business model, which I profiled last year, were lean operations, smart viral...

For CIO Professionals

Report:Measure Workforce Experience Through Engagement, Productivity, And Customer Impact

Customer experience — its relationship to loyalty and satisfaction and the likelihood that it will lead to future business — is now a well-established discipline. However, measuring...

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For Chief Information Officer Professionals

Blog:Microsoft's Office 365 Allows Flexibility In Enterprise Collaboration Technology Strategies

Yesterday morning (June 28), I , along with a small group of Microsoft customers, partners, and members of the technology and business press, sat in a SoHo, NY, gallery to listen to Microsoft CEO...

For Chief Information Officer Professionals

Blog:For Small SaaS Vendors, The Benefit Of A Free Tier Is To Attract Partners

Recently, I published a report about a small software-as-a-service (SaaS) vendor, Dimdim, which is having success in the crowded Web conferencing market. Like many small vendors, Dimdim provides a...

For CIO Professionals

Tool:Technology Populism Is Driven By The Social Network

For CIO Professionals

Client Inquiry:Providing Employees With The Right Mobile Tools

How do we develop an internal mobile strategy to provide employees with the necessary tools and applications to improve effectiveness and productivity?

For CIO Professionals

Report:Globally Competitive Markets Demand Businesses Collaborate Beyond The Firewall

For businesses to remain competitive, they must enable their workers to draw ideas and labor from parties both inside and outside of the company. Employees charged with developing and marketing...

• Downloads: 234

For CIO Professionals

Report:The Social CIO

Future Look: The Social Business And Collaboration Playbook

Free access to and sharing of ideas is the hallmark of the digital age. Today, your customers, partners, and employees can share information to form opinions that can affect your business and, on a...

• Downloads: 540

For CIO Professionals

Tool:Telecommuters Exercise More Control Over PCs Than Do Non-Telecommuters