Forrester

For Infrastructure & Operations Professionals

Client Inquiry:What Are High Availability Trends Within Continuity Programs At Financial Services Companies?

We are looking for trend and technology information regarding how financial wealth management and trading firms are using and adopting high availability technology within their continuity programs to...

For Infrastructure & Operations Professionals

Report:Develop Your Business Technology Resiliency Balanced Scorecard

Performance Management: The Business Technology Resiliency Playbook

This report outlines Forrester's solution for developing effective objectives and metrics for business technology resiliency (BTR) programs. The current state of BTR metrics is unsatisfactory —...

• Downloads: 420
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For Infrastructure & Operations Professionals

Report:Updated 2011: A Sample IT Infrastructure And Operations Balanced Scorecard

The Balanced Scorecard is built around four dimensions that have been adjusted for use in information technology: the value perspective, the customer orientation perspective, the operational...

• Downloads: 62

For Infrastructure & Operations Professionals

Report:Strategic Benchmarks 2013: IT Infrastructure

Benchmarks: The IT Infrastructure Playbook

This report provides IT infrastructure and operations (I&O) professionals with strategic benchmarks to compare their IT infrastructure budgets, priorities, motivations, and technology adoption to...

• Downloads: 205

For Infrastructure & Operations Professionals

Client Inquiry:Contingency Site Distance Requirements

What is the minimum distance that a contingency site should be from the primary site to eliminate the possibility of a single incident rendering both sites inoperable? Said another way, at what...

For Infrastructure & Operations Professionals

Client Inquiry:Disaster Recovery Technologies

What are the various technologies for quick disaster recovery suitable for distances between the main data center (DC) and the backup DC of 30 km (18.6 miles), 80 km (49.7 miles), and 200 km (124.3...

For Infrastructure & Operations Professionals

Blog:The Essential Metrics For Infrastructure And Operations

One thing that I’ve found in common across infrastructure and operations groups of all shapes and sizes is that they are continually searching for the ideal set of key performance indicators. A...

For Infrastructure & Operations Professionals

Client Inquiry:What Are The Top Causes Behind Disaster Recovery Declarations?

What are the top causes of companies issuing disaster recovery declarations and failing over to their alternate sites? Do those causes vary by industry or region?

For Infrastructure & Operations Professionals

Blog:A Week After Hurricane Sandy: How Did Our Business Technology Resiliency Plans Fare?

A little more than a week after Hurricane Sandy barreled through the Eastern seaboard, I wanted to take a moment and share some of my thoughts on business technology resiliency* and how we fared...

For Infrastructure & Operations Professionals

Report:Forrester's Business Impact Analysis Template

Although a business impact analysis (BIA) is a key part of putting together a disaster recovery plan, many companies neglect to conduct one. Forrester believes it's worthwhile to take a step back and...

• Downloads: 49

For Infrastructure & Operations Professionals

Report:The Forrester Wave™: Disaster Recovery Services Providers, Q2 2010

IBM, HP, SunGard, And ICM Lead, Verizon Close Behind

In Forrester's 64-criteria evaluation of disaster recovery services providers, we found that IBM, HP, SunGard, and ICM led the pack due to their best-in-class core disaster recovery services and...

• Downloads: 1242

For Infrastructure & Operations Professionals

Blog:How Amazon Ruined My Christmas: A Lesson In Downtime

Here's how Amazon ruined* my Christmas: after devouring a lovely rib roast with a porcini-spinach stuffing (recipe here in case your stomach is now growling), we all curled up on the couch...

For Infrastructure & Operations Professionals

Client Inquiry:What Are Service Availability And Data Integrity Best Practices?

What are some industry best practices for data integrity versus service availability? How about for active-passive versus active-active solutions?

For Infrastructure & Operations Professionals

Client Inquiry:Data Center Outsourcing

We're considering moving our data center off-site. What are the fundamental questions that need to be addressed in order for this transition to be successful?

For Infrastructure & Operations Professionals

Blog:Replication For Continuity: Myths And Realities

Over the past several months, I've been receiving a lot of questions about replication for continuity and recovery. One thing I've noticed, however, is that there is a lot of confusion around...

For Infrastructure & Operations Professionals

Client Inquiry:Top Reasons Organizations Purchase Third-Party IT Services

We have an urgent need to understand top reasons firms (particularly larger end of market) use third-party services such as those we provide, such as colocation, managed hosting, replication, and...

For Infrastructure & Operations Professionals

Blog:Musings During A Hurricane: Why We Still Need Workforce Continuity Plans In A Mobile World

I'm having a frustrating day. It's only partly because there is a hurricane raging outside and I'm cooped up inside with a hyperactive dog. The main source of my frustration is my...

For Infrastructure & Operations Professionals

Blog:Continuity Planning For The Robot Uprising

In today's rapidly changing risk landscape, it's increasingly critical that infrastruture and operations professionals keep up to date with their most likely risks. Most companies only update...

For Infrastructure & Operations Professionals

Report:Update Q4 2010: The Universe Of Corporate PC Backup Options

Protecting The Corporate PCs Is As Important As Protecting Servers

What's your reaction to this scenario? Your CEO leaves his laptop, full of mission-critical (but encrypted) data, in a cab. One frantic phone call later and we learn that a far-sighted employee had...

• Downloads: 454

For Infrastructure & Operations Professionals

Report:Updated Q3 2011: Backup Versus Archiving: Firms Need Separate Strategies For Each

"What's the difference between a backup and an archive?" and "Do I need to have separate backups and archives?" are two common questions that Forrester receives from enterprise clients. Despite the...

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For Infrastructure & Operations Professionals

Client Inquiry:In What Direction Is The Industry Going For Data Center Tiers?

In what direction is the industry going for data center tiers? Which is more prevalent: higher or lower tiers?

For Infrastructure & Operations Professionals

Report:Justifying The Business Case For Business Technology Resiliency

Business Case: The Business Technology Resiliency Playbook

This report outlines Forrester's guidance for a business technology resiliency (BTR) business case. This is a critical step when securing funding because management is often reluctant to fund...

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For Infrastructure & Operations Professionals

Blog:The Future Of Backup And Recovery

I've got backup on the brain. I guess this isn't an unusual occurrence for me, but it's also been bolstered by a week at Symantec Vision, a week at EMC World, as well as backup...

For Infrastructure & Operations Professionals

Blog:The Great Infrastructure And Operations Divide

What percent of your IT budget do you spend on "keeping the lights on"? If you're anything like a typical company that I work with, the answer is more than half. That doesn't leave much money...

For Infrastructure & Operations Professionals

Client Inquiry:Breakdown Of Data Center Build-Out Costs

In a build scenario, what are the high-level cost proportions of the main components? What cost order of magnitude can we expect between Class 1 and Class 4 data centers?

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