Forrester

For Chief Information Officer Professionals

Blog:How Secure Is Your Dumbest Friend?

Funnily enough, this was the question that came up at a workshop on social technology strategy, which I ran to coincide with the publication of “Social Business Strategy.” To put it into...

For Chief Information Officer Professionals

Blog:How Well Do You Understand Your Business And IT Strategy?

Whether you are a CEO, CIO, IT employee, or working outside of IT, you have some level of understanding of your organization’s strategy. At least that’s what I believe. But how much do...

For CIO Professionals

Report:Competitive Advantage Through Social Business

Executive Overview: The Social Business And Collaboration Playbook

Business as we know it is changing. The next generation of market-leading organizations will digitize their enterprise model with new capabilities enabled by social technologies. But many of today's...

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For Chief Information Officer Professionals

Blog:Five Lessons From Dreamforce 2012

It’s been a couple of weeks since Dreamforce ended, and in between client engagements and research I’ve had some time to digest the event — so I’d like to share some lessons...

For Chief Information Officer Professionals

Blog:What Do Business Strategy And Formula One Racing Have In Common?

Many companies are at the height of the IT strategic-planning season. For some, this is an annual ritual tied to the budgeting process. For others, this is part of a long-range planning process, with...

For CIO Professionals

Report:The CIO's Role In The Social Business Policy

Policy And Procedures: The Social Business And Collaboration Playbook

A clear social business policy is an essential guide for employees using social and collaboration tools for customer engagement and for internal or partner collaboration. While it takes a...

• Downloads: 309

For CIO Professionals

Tool:The Perceived Impact Of Social Media On Innovation

For Chief Information Officer Professionals

Blog:How I Turned My iPad2 Into A MacBook … Well Almost!

As my regular readers know, I try to provide something thought-provoking for most of my blog posts. But every so often something comes along that makes me go “wow, I really need to share...

For Chief Information Officer Professionals

Blog:How To Get Beyond Alignment

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For Chief Information Officer Professionals

Blog:Unscrew Your Light Bulb!

Rollin Ford has one of the toughest CIO jobs on the planet. He leads a global IT team in one of the world’s largest companies by revenue and employees, a company that has earned a reputation...

For Chief Information Officer Professionals

Blog:Chasing KPIs That Matter

Is there a fundamental problem in today’s IT? I believe there is, and it’s this: IT decision-makers are too often focused on the wrong things. In a recent study, Forrester examined...

For CIO Professionals

Report:Industry Innovation: Retail

Technology Trends That Retail CIOs Must Tap To Drive Growth

Today's retail CIOs can radically influence the future of their business, with more new opportunities to use technology to transform the competitive landscape since the emergence of EPOS in the early...

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For CIO Professionals

Report:Beyond Alignment: Readiness Assessment

Assessment Framework: The BT Strategic Planning Playbook

  Putting in place Forrester's BT strategy framework requires a business-savvy IT team to support and work with the business-unit leadership teams. It also requires the IT team to have...

• Downloads: 30

For CIO Professionals

Report:Social Business Strategy Maturity Model

The Social Business Maturity Model is presented in conjunction with the research report "Social Business Strategy: An IT Execution Plan," which explains more fully how CIOs should apply the model....

• Downloads: 60

For Chief Information Officer Professionals

Blog:Will Amazon's Deep Pockets Strangle Netflix?

Amazon’s recent distribution agreement with Epix is a big threat to the dominance of Netflix in the movie streaming market. Last year Netflix attempted to shift its business strategy to...

For CIO Professionals

Report:CIOs: Support HEROes — Create Social Innovation Networks Using The PACT Framework

An Empowered Report: Using Social Technologies To Empower Innovation

Customers already use social technologies to wrest power away from large corporations. Now employees are also adapting social technologies in pursuit of innovations to support these empowered...

• Downloads: 769

For CIO Professionals

Client Inquiry:CIO Challenges And Priorities For 2011 And Beyond

What are the main banking CIO challenges and priorities for 2011 and beyond?

For CIO Professionals

Report:Assess Your Readiness To Plan BT Strategies

Assessment Framework: The BT Strategic Planning Playbook

Forrester's BT Strategic Planning playbook sets out Forrester's recommendations for how CIOs establish IT strategy development as a continuous process, working alongside business-unit leaders to...

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For CIO Professionals

Report:Beyond Alignment: A Road Map For Business-Centric CIOs

For 30 years, CIOs have set up increasingly complex IT processes and industrialized IT operations in the hope of driving down costs while increasing IT and business alignment. While efforts toward...

• Downloads: 1078

For CIO Professionals

Tool:Front-Office Employees Are Using Social Technologies To Help Answer Questions

For CIO Professionals

Report:Begin BT Strategic Planning With Clear Business Goals

Business Goals: The BT Strategic Planning Playbook

Clear business goals lie at the heart of good strategy. Unfortunately, many organizations have aspirational goals that make strategic planning difficult at best, and they lack the mechanism to...

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For Chief Information Officer Professionals

Blog:Does BT Need A New Report Card?

It's time to re-think the report card used by CIOs to report on BT performance – tomorrow’s BT CIOs must look beyond the traditional IT Balanced Scorecard (BSC).  I...

For Chief Information Officer Professionals

Blog:Retail 2020

What will retail will look like in 10 years? This is an important question for many CIOs and CEOs, and not just those in the retail sector. To get a feel for the future of retailing, earlier this...

For Chief Information Officer Professionals

Blog:Winning The Customer Experience Game

We all hear and read stories of terrible customer experiences; like me, you probably have had your own share of bad experiences. And social media has made it possible for these bad experiences to be...

For Chief Information Officer Professionals

Blog:10 From 2010

Looking back on 2010, I put together a list of my top 10 favorite things that made a difference in my year and was surprised to see how heavily travel featured in my list: Pandora One:  I...