Forrester

For Infrastructure & Operations Professionals

Report:Five Steps To Improve The IT Financial Management Maturity Of Your I&O Organization

Despite the IT infrastructure and operations (I&O) budget traditionally representing 70% of total IT spending and overall IT expenditure becoming a greater percentage over overall corporate spend,...

• Downloads: 649
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For CIO Professionals

Report:CIOs Are Not Ready To Support Business Innovation

Benchmarks: The Innovation Playbook

While innovation is a hot topic among most of the organizations we work with, our recent survey of IT leaders indicates that a minority of firms have formalized their practices and processes. Only...

• Downloads: 383
• Comments: 1
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For Infrastructure & Operations Professionals

Report:Q&A: Impact Of IBM's POWER7 And PowerVM On Workload Optimized Systems Design

PowerVM Is A Critical Advantage For IBM's Power Systems

IBM's POWER7 system — arguably the most dramatic server design development since the first POWER4 dual-core microprocessor architecture — makes advanced virtualization stacks a core...

• Downloads: 202

For Enterprise Architecture Professionals

Report:Fast-Tracking EA Renewal

Building An EA Program For "Dummies"

As businesses begin to look past the economic downturn, they are executing strategies that require a changed IT mission and plan. This in turn is changing the needs and expectations the EA function...

• Downloads: 500

For CIO Professionals

Report:Develop Cloud Metrics Using The Balanced Scorecard

Performance Management: The Cloud Computing Playbook

This report outlines the performance management of Forrester's solution for CIOs working on developing effective objectives and metrics for their organization's cloud strategy. Crafting and measuring...

• Downloads: 679

For CIO Professionals

Report:Inquiry Spotlight: Making Sense Of Scorecards, Dashboards, And Metrics

Forrester's inquiry analysis shows that evolving IT performance measurement and metrics has been near the top of most CIOs' to-do lists as they struggle to measure and communicate the value that IT...

• Downloads: 787

For Sourcing & Vendor Management Professionals

Report:Build A Framework To Measure SVM Performance

Performance Management: The SVM Practice Playbook

Many sourcing and vendor management (SVM) organizations know they need to identify the right metrics to prove the value of their work. Yet finding the right metrics is a challenge: Every SVM...

• Downloads: 325

For Infrastructure & Operations Professionals

Report:Avoid Tactical, Narrow Service Management And Automation Strategies

Strategic Plan: The Service Management And Automation Playbook

This report outlines Forrester's solution for IT infrastructure and operations (I&O) leaders to develop their service management and automation (SMA) strategic plan. This is important as the...

• Downloads: 815
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For Application Development & Delivery Professionals

Report:The Six Most Meaningful Metrics To Prove And Improve App Dev's Business Value

Speak Your Business Partners' Language To Show And Grow Your Worth

The business/IT divide still exists in many organizations, and bridging that gap is difficult if you can't demonstrate the business value your teams deliver. It's past time to transition from...

• Downloads: 1745

For Enterprise Architecture Professionals

Report:Measure EA's Business Goals, Engagement, And Influence

Metrics: The EA Practice Playbook

This report outlines the metrics for enterprise architecture (EA) impact of Forrester's solution for EA executives building a high-performance EA program. Developing and executing a metrics and...

• Downloads: 589
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For Application Development & Delivery Professionals

Report:Quantify The Business Value Of CRM

Business Case: The CRM Playbook

Customer relationship management (CRM) initiatives must not only be technically sound but must answer the question, "What will we get for our money?" Application development and delivery (AD&D) pros...

• Downloads: 149
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For Security & Risk Professionals

Report:Measure The Effectiveness Of Your Security Architecture And Operations

Performance Management: The Security Architecture And Operations Playbook

Information security programs have struggled with legitimacy with senior leaders for a long time. There are many reasons for this, but they all can be traced back to the historical inability of chief...

• Downloads: 483
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For Application Development & Delivery Professionals

Report:Seven Pragmatic Practices To Improve Software Quality

Incremental Changes Can Have A Big Impact On Quality

All software has bugs. Application development teams do the best they can to avoid and fix them. But developing quality software is hard. Why? Virtually all application development teams are squeezed...

• Downloads: 1213

For Sourcing & Vendor Management Professionals

Report:Align IT Services Metrics With Relationship Goals

Benchmarks: The Services Sourcing Playbook

There are almost as many ways to measure service providers as there are service providers themselves. But more is not necessarily better when measuring service partners — as the more that you...

• Downloads: 551

For Application Development & Delivery Professionals

Report:Define The Right CRM Metrics

Performance Management: The CRM Playbook

This report outlines the method for defining metrics as part Forrester's solution for application development and delivery (AD&D) executives looking to implement customer relationship management...

• Downloads: 1271
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For Sourcing & Vendor Management Professionals

Report:Assess Your Outsourcing Maturity To Improve Your Outsourcing Relationships

Today, many companies see outsourcing as a strategic function and seek help from IT services providers to build and operate their IT environment. Yet the result of the outsourcing trend is the...

• Downloads: 176
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For Enterprise Architecture Professionals

Report:BPM Projects Show Good But Varied Performance

Metrics: The Business Process Management Playbook

A business process — at its highest level — is any activity that helps an enterprise achieves its goals. Measurement via metrics and comparison via benchmarks are critical to achieving...

• Downloads: 302
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For Infrastructure & Operations Professionals

Report:Enhance Service Visibility To Reduce MTTR

Exploding Complexity Mandates The Consolidation Of Tools, People, And Knowledge

IT inexorably moves to more sophisticated models of dynamic services and cloud computing. Unfortunately, the most common operational functions remain less than dynamic and continue to focus on...

• Downloads: 352
• Comments: 1
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For Application Development & Delivery Professionals

Report:BI On BI: How To Manage The Performance Of BI Initiatives

Performance Management: The Business Intelligence Playbook

Business intelligence (BI) is often defined as processes and technologies to manage business performance, with the ultimate goal of making more informed decisions based on real data, not hunches. But...

• Downloads: 154
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For Infrastructure & Operations Professionals

Report:Prepare For 2020: Transform Your IT Infrastructure And Operations Practice

Vision: The I&O Practice Playbook

By 2020, the proliferation of as-a-service technology, tech-savvy workers, and increased business complexity will widen the gap between business demand and traditional IT supply. In this new era,...

• Downloads: 833
• Comments: 1
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For Infrastructure & Operations Professionals

Report:Develop A Strategy To Transform Your IT Infrastructure And Operations Practice

Strategic Plan: The I&O Practice Playbook

The writing is on the wall: As-a-service technology, tech-savvy workers, and increased business complexity are widening the gap between business demand and traditional IT supply. This era is making...

• Downloads: 269

For CIO Professionals

Report:Measure BT Strategic Planning Outcomes

Benchmarks: The BT Strategic Planning Playbook

This report is designed to help CIOs measure and report on the outcomes realized through the BT strategic plan. Specifically, it demonstrates how to link IT initiatives from the strategic plan to the...

• Downloads: 529
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For CIO Professionals

Report:Case Study: BAE Systems Uses Customer Satisfaction Metrics To Focus On Business Value

Charles Newhouse, head of strategy and design in the enterprise IT services group at BAE Systems in the UK, felt that IT's traditional quarterly operational reports were not serving IT or the...

• Downloads: 362

For CIO Professionals

Report:Build A Financial Plan That Supports BT Strategy

Budgets: The BT Strategic Planning Playbook

Understanding the difference between the costs to run the business and the costs to grow or change the business is crucial to effective technology investment budgeting. In addition, the way these...

• Downloads: 692
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For Sourcing & Vendor Management Professionals

Report:Selecting A Services Partner For Business Innovation

Key Criteria And Real-World Success Stories

Business innovation tops the agenda for IT services buyers in 2012, even surpassing cost-cutting as a key priority in some Forrester surveys. But many clients struggle to get business innovation from...

• Downloads: 199