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Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.
Clients Should Use Forrester's Vendor Viability Index To Optimize The Alternative Geography Supplier Selection Process
As more companies expand their use of global delivery models, assessing the risk of potential countries and cities is crucial. Traditional approaches to location analysis have typically comprised...
Sourcing and vendor management (SVM) professionals should read this report to understand the current visa discourse relative to IT outsourcing and thus limit their exposure to visa risk. In our...

Sourcing and vendor management (SVM) clients tell Forrester that vendor risk is becoming a critical issue. Most firms have intense due diligence processes when hiring providers, but those processes...
But Much Can Be Learned From Best Practices In North America And Europe
While there is a clear trend toward Green IT sourcing and practice within the Australian and New Zealand economies, these firms lag their North American and European peers in their levels of interest...
Ask The Right Questions And Follow A Disciplined Process
Buyers need to address four categories of risk when sourcing global telecommunication services: (1) physical risks to the network and local business operations; (2) geographic risks including local...
Firms Need To Audit Their Suppliers' Security And Business Continuity Plans
Over the past six months, there has been a steady increase in the number of terrorist attacks in India. Over time, continued political turmoil may force more firms to implement an "India Plus One"...
As firms become increasingly focused on environmentally friendly strategies, sourcing executives should make sure to consider the green value of software-as-a-service (SaaS) solutions when...
Forrester's Best Practices For Risk Mitigation
The issue of vendor risk has become an increasingly critical topic among sourcing professionals. With that in mind, we wanted to highlight this great report on mitigating supply chain risk —...
The strategy for corporate sustainability focuses on resource management and is deployed for a number of reasons, including energy efficiency, legislation, and corporate social responsibility (CSR)...
Profiles Of Emerging Companies And Technology Trends That Tech Vendors Should Consider When Planning Strategy
The wide-ranging popularity of our first "Hot Companies To Watch" document, published in April 2008, highlighted a few important facts about technology strategists. First, it reflects the high level...
Shaping Sourcing Service Agreements Around WEEE
The closest the European Union (EU) has to a standard on e-waste is the Waste Electrical and Electronic Equipment (WEEE) Directive. As is the case for many such EU regulations, each country...
The lure of 25% or more power savings and the growing importance of green IT have resurrected the thin-client debate. IT sourcing executives, though responsible for setting neither environmental...
This calculator identifies and quantifies the power costs and CO2 emissions of a thin client deployment which replaces existing PCs. In addition to the actual power and CO2 consumption of the desktop...
Outsourcing applications is a challenging endeavor; but the right guidance can minimize the risks. This short powerpoint deck offers highlights from Forrester's wide breadth of research into the AO...
Providers Must Develop Business Process And Product Development IP To Survive
Facing immense competition and bottom-line pressure, IT services providers are looking for ways to extend their value to clients while bolstering their bottom line. At the same time, clients are...
Firms are outsourcing applications like never before, involving a variety of applications outsourcing service types as well as a broad range of suppliers. Enterprises are increasingly likely to make...
The forces driving offshore IT services are undeniably compelling. Companies are under intense pressure to reduce — or at least contain — IT costs. Years of downsizing have resulted in a...
Each year, Forrester's Technology Leadership Forum examines a critical issue at the intersection of business and technology. This year's theme for the forum, Design For People, Build For Change,...
In Q1 2007, companies based in EMEA signed 75 large outsourcing deals — with a total deal value of almost €5.7 billion. More than half of these deals included infrastructure outsourcing...
In the three years from 2004 to 2006, the financial services industry stabilized its spending on infrastructure outsourcing and increased its spending on application management and desktop services....
A Green IT Resource For IT And Sourcing Professionals
The eco-labeling program Energy Star continues to gain visibility as IT sourcing and vendor managers grow increasingly aware of IT performance per watt. The program's focus on energy efficiency...
An Analysis Of Client References From "The Forrester Wave™: North American Applications Outsourcing, Q1 2007"
Even though their overall satisfaction levels are high, clients' satisfaction with individual aspects of applications outsourcing providers' performance vary, according to an analysis of client...
The Forrester Wave™ Vendor Summary, Q1 2007
Among offshore providers, Satyam's strength in enterprise applications stands out. Reference customers gave Satyam relatively low marks for cultural fit as compared with other Indian offshore...
The Forrester Wave™ Vendor Summary, Q1 2007
TCS is the largest, oldest, and most geographically diverse of the leading offshore Indian providers, and it is a leader among competitors in the applications outsourcing (AO) market. It has broad...
The Forrester Wave™ Vendor Summary, Q1 2007
Among leading Indian offshore firms, Cognizant received the highest overall grade for cultural fit while remaining price-competitive. Cognizant, heretofore highly India-centric, is now expanding its...