Forrester

For Infrastructure & Operations Professionals

Report:Deliver Technology Services Faster, Cheaper, And Better

Executive Overview: The Service Management And Automation Playbook

Your business cares about outcomes, not technologies. Thus, it isn't enough to empower your developers and workers with the latest cloud, mobile, and analytics technologies. You must also invest in...

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For Infrastructure & Operations Professionals

Report:Evaluating Innovative I&O Solutions: Converged Application Performance Management

Nastel Uses Complex Event Processing To Manage Application Performance

IT complexity is the major underlying theme of the years to come for infrastructure and operations. I&O teams have attempted to abstract this complexity with virtualization, cloud computing and SaaS,...

• Downloads: 510
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For Infrastructure & Operations Professionals

Report:I&O's New Capacity Planning Organization

Virtualization And Cloud Computing Force A New Organizational Model That Decentralizes Capacity Management And Centralizes Capacity Planning

The precipitous and predictable drops in IT hardware unit-costs during the past 20 years made capacity planning obsolete. It was cheaper to overprovision than to hire experts. But infrastructure...

• Downloads: 614

For Infrastructure & Operations Professionals

Report:The Writing On IT's Complexity Wall

The Future Role Of IT Management Software

The past years have seen IT organizations struggle with issues of service development, deployment, and delivery. Forrester believes that these issues are directly linked to the increased complexity...

• Downloads: 528

For Infrastructure & Operations Professionals

Report:Trends: The Diversification Of End User Experience Monitoring

Expand End User Monitoring For A More Proactive I&O

Understanding the performance of a business service starts with monitoring at the end user level, a trend that software-as-a-service (SaaS) and other forms of cloud computing are reinforcing. But...

• Downloads: 710

For Infrastructure & Operations Professionals

Report:IT Infrastructure And Operations: The Next Five Years

The Cloud On IT's Horizon

Interest in cloud technology and cloud economics abounds. While the technology delivers immediate reductions in capital costs, Forrester believes that cloud computing's greatest benefits will come...

• Downloads: 3239

For Infrastructure & Operations Professionals

Report:Business Service Management: Beyond 2012

Business service management (BSM) is a way to bridge the user's view of applications and services to the IT operations' view of infrastructure; it maps business services to the components used to...

• Downloads: 379

For Infrastructure & Operations Professionals

Report:Develop A Strategy To Transform Your IT Infrastructure And Operations Practice

Strategic Plan: The I&O Practice Playbook

The writing is on the wall: As-a-service technology, tech-savvy workers, and increased business complexity are widening the gap between business demand and traditional IT supply. This era is making...

• Downloads: 261

For Infrastructure & Operations Professionals

Report:Realize Practical Application Performance Management

Application performance management (APM) is a natural evolution of infrastructure monitoring. As IT management evolves toward service management and ultimately to business technology, quality of...

• Downloads: 224
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For Infrastructure & Operations Professionals

Report:Market Overview: IT Process Automation, Q3 2011

Embrace IT Process Automation Technology As Your Foundation To Industrial IT

The tasks of the IT infrastructure and operations (I&O) professional have become increasingly complex and susceptible to human error. This is a direct consequence of the sheer volume and diversity of...

• Downloads: 964

For CIO Professionals

Report:Who's Who In IT Management Software 2.0

Mapping Top Vendors' Portfolios — And Future Perspectives

Within the next five years, IT organizations and their role in enterprises will evolve through major structural changes. If the present IT technology sustains its exponential growth rate, IT...

• Downloads: 731

For Infrastructure & Operations Professionals

Report:Template For Developing The IT Service Management And Automation Strategic Plan

A companion piece to "Develop An IT Service Management And Automation Strategic Plan," this template walks you through how to create a successful ITSM strategic plan.

• Downloads: 118
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For Infrastructure & Operations Professionals

Report:Assess Your Service Management And Automation Maturity

Assessment Framework: The Service Management And Automation Playbook

This report introduces Forrester's solution for IT infrastructure and operations (I&O) leaders to assess the maturity of their service management and automation (SMA) program. This is important,...

• Downloads: 459

For Infrastructure & Operations Professionals

Report:Assessing Complexity In IT Operations

Use Six Key Indicators To Start Measuring And Remediating I&O Complexity

Complexity is a recurring theme for today's infrastructure and operations (I&O) executives. Complexity is currently cited as the root cause of all IT operations ills. I&O teams are desperately trying...

• Downloads: 807

For Infrastructure & Operations Professionals

Report:Develop Your Road Map For Service Management And Automation Processes

Road Map: The Service Management And Automation Playbook

This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of service management and automation processes (SMA) using Forrester's...

• Downloads: 1400
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For Infrastructure & Operations Professionals

Report:I&O Execs: It's Time To Rediscover BSM

Look To BSM Point Tools To Improve I&O's Change Management And Incident Management Processes

The original business service management (BSM) concept is founded on the capability to map business services to infrastructure components. This gives end users visibility into IT as well as bridges...

• Downloads: 366

For Infrastructure & Operations Professionals

Report:Market Overview: Capacity Management And Planning Tools In 2013

Reap The Agility And Financial Benefits From Emerging Infrastructure

The emergence of inexpensive server technology and cloud infrastructure has caused many IT infrastructure and operations (I&O) professionals to simply dismiss the need for accurate workload and...

• Downloads: 145
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For Infrastructure & Operations Professionals

Report:Transform Your I&O Organization Into An Innovation Machine

Innovation is seen as the major force behind productivity, competitiveness, and eventually, sustained business growth. IT has been one of the major contributors to business productivity and has shown...

• Downloads: 465
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For Infrastructure & Operations Professionals

Report:Case Study: Xchanging's Strategic Implementation Of Business Service Management

Lessons Learned In Successfully Deploying BSM In A Fast-Growing Enterprise

Xchanging uses a unique "enterprise partnership" model whereby Xchanging creates a jointly owned company with the partner organization. The resources and assets from the partner are transferred into...

• Downloads: 204

For Infrastructure & Operations Professionals

Report:Develop Your Service Management And Automation Staffing Strategy

Stakeholder Needs: The Service Management And Automation Playbook

This report outlines the stakeholder needs of Forrester's solution for infrastructure and operations (I&O) executives working on a service management and automation strategy. We designed this report...

• Downloads: 446
• Comments: 2

For Infrastructure & Operations Professionals

Report:Develop Your Service Delivery Monitoring Strategy

Service Management And Automation

Service delivery monitoring is a critical enabler that IT infrastructure and operations (I&O) leaders must invest in to foster the transition from IT to business technology (BT). Why? As the IT...

• Downloads: 428

For Infrastructure & Operations Professionals

Report:Case Study: Gaining Visibility Into The Experiences And Issues Of Securitas France Users

Security services is a growth industry fueled by global development and the need, in many countries, for custom services such as specialized guarding and surveillance. This demand for security...

• Downloads: 64

For Infrastructure & Operations Professionals

Report:Tech Horizons: dynaTrace, When BTM Meets APM

A Solution That Bridges Business Transaction Monitoring And Application Performance Management

We live in a complex world. Growth in computing power, storage, and bandwidth is exponential. The direct consequence is that IT and business services have grown tremendously in size, diversity, and...

• Downloads: 254

For Infrastructure & Operations Professionals

Report:Market Overview: Application Performance Management, Q4 2011

A Pragmatic Approach To Service Quality

In today's challenging economic times, business productivity takes precedence over many other considerations. To achieve a quality of service that's in line with this goal, IT infrastructure and...

• Downloads: 1167
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For Infrastructure & Operations Professionals

Report:Case Study: Managing Virtual Server Capacity

For one of the travel industry leaders and one of the largest data center operators in Europe, virtualization appeared to be the ideal solution for lowering infrastructure management costs and...

• Downloads: 183