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Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.
Strategic Plan: The I&O Practice Playbook
The writing is on the wall: As-a-service technology, tech-savvy workers, and increased business complexity are widening the gap between business demand and traditional IT supply. This era is making...
Strategic Plan: The Service Management And Automation Playbook
This report outlines Forrester's solution for IT infrastructure and operations (I&O) leaders to develop their service management and automation (SMA) strategic plan. This is important as the...

The Cloud On IT's Horizon
Interest in cloud technology and cloud economics abounds. While the technology delivers immediate reductions in capital costs, Forrester believes that cloud computing's greatest benefits will come...
Vision: The I&O Practice Playbook
By 2020, the proliferation of as-a-service technology, tech-savvy workers, and increased business complexity will widen the gap between business demand and traditional IT supply. In this new era,...

Use Six Key Indicators To Start Measuring And Remediating I&O Complexity
Complexity is a recurring theme for today's infrastructure and operations (I&O) executives. Complexity is currently cited as the root cause of all IT operations ills. I&O teams are desperately trying...