Forrester

For eBusiness & Channel Strategy Professionals

Tool:Forrester's 2010 Customer Advocacy Rankings

For Security & Risk Professionals

Blog:HP Buys ArcSight: Caviar Not Catfish

This morning, HP announced it was buying ArcSight for $1.5 billion, at a 70% market value premium compared to its value a month ago. My colleague John Kindervag will probably be blogging on this...

For Marketing Leadership Professionals

Blog:Seeking Input On Social Media Management Platforms

I’m beginning to prep for a future report on a new breed of tools designed to help companies manage complex social media accounts, relationships, communications and internal roles.  If you...

For Marketing Leadership Professionals

Tool:Google's UK Quarterly Revenue Growth, 2008 To 2009

For Vendor Strategy Professionals

Blog:Microsoft OCS 14 Release Candidate — Microsoft Lync — Available Today

It was common knowledge that Microsoft was releasing a new version of its communications and collaboration suite this year, but behind the traditional development cycle, the Microsoft marketing...

For Application Development & Delivery Professionals

Report:Global Banking Platform Deals 2006: Vendors

We Identified A Strong Group Of Globally Successful Vendors In A Growing Market

Forrester surveyed 14 vendors of globally deployed banking platforms on their 2006 deals. The outcome of the deal analysis? i-flex solutions and TEMENOS are still the power sellers. Two of the new...

• Downloads: 556

For Application Development & Delivery Professionals

Tool:Forrester Wave™: CRM Suites For Large Organizations, Q2 '10

For Marketing Leadership Professionals

Tool:Online African Americans Are More Brand-Conscious And More Receptive To Ads

For eBusiness & Channel Strategy Professionals

Report:Best Practices In Mobile Banking

Processes: The Mobile Banking Strategy Playbook

The critical question for many digital banking teams after they build mobile banking is how to encourage customer adoption and use. Forrester spoke to eBusiness executives at banks about the current...

• Downloads: 654

For Vendor Strategy Professionals

Blog:Trust.platform.com — How To Communicate SLAs In The Cloud?

Today Informatica announced the availability of a trust site similar to what other major cloud platforms like salesforce.com (trust.salesforce.com) and NetSuite (with its availability status)...

For Security & Risk Professionals

Tool:Many Information Workers Use Do-It-Yourself Technology

For Sourcing & Vendor Management Professionals

Report:APeJ IT Services Report: 2010

This document provides vendor strategists with an overview of the IT services market in APeJ in 2011. The research is based on interviews with key MNCs and local vendors in the Asia Pacific IT...

• Downloads: 39

For Application Development & Delivery Professionals

Blog:The How-Tos Of Multichannel Customer Service (Social Channels, Too)

One of the pillars of crafting an “ideal customer service experience” is to offer a consistent service experience across the communication channels that you support. So what does this...

For Sourcing & Vendor Management Professionals

Report:EMEA IT Outsourcing Deals, Q1 2007

In Q1 2007, companies based in EMEA signed 75 large outsourcing deals — with a total deal value of almost €5.7 billion. More than half of these deals included infrastructure outsourcing...

• Downloads: 151

For Sales Enablement Professionals

Tool:Concerns Over Cloud/SaaS Indicate Opportunity For Classic Channel Partner Services

For CIO Professionals

Report:Public Sector Market Analysis: Pakistan

This document provides a comprehensive background of the dynamics in the public sector market in Pakistan. This analysis will allow vendor strategists to address market opportunities in Pakistan more...

• Downloads: 9
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For Data Insights Professionals

Blog:The Data Digest: The Power Of Video

Last Sunday my washing machine broke down. And for a family with young children, a washing machine is right up there with shelter and food in Maslow's hierarchy of needs. As the shops are closed...

For Customer Insights Professionals

Report:A Simple B2B Segmentation To Increase Revenue

A usable market segmentation analysis is one of the keys to any market-driven company's success, yet many segmentations fail. This is troubling not only because these types of failures tend to be...

• Downloads: 653

Discussion:Link Capabilities, Processes, And Value Streams For More Business Impact

For Application Development & Delivery Professionals

Blog:Comparing ESB and Integration Suite Functionality

One of the more common questions we get from clients is about how to decide between enterprise service bus (ESB) and comprehensive integration solutions (CIS's) for meeting integration...

For eBusiness & Channel Strategy Professionals

Report:Building Next-Generation Mobile Banking

Tools And Technologies: The Mobile Banking Strategy Playbook

Even the best mobile strategy can be a victim of poor execution. Managing technology is hard enough, but as new phone features and capabilities crop up seemingly every day, navigating the ever...

• Downloads: 814
• Comments: 1
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For Security & Risk Professionals

Blog:IBM Announces Plans To Acquire OpenPages . . . Top GRC Vendors Are Charting Very Different Courses

Rarely does vendor consolidation reflect such fragmentation of a market. Picking up on the recent acquisition trend of independent market leaders, IBM today announced plans to acquire long-time GRC...

For CIO Professionals

Report:From Financial Crisis To Economic Recession

What Should The Telecoms Sector Do?

Despite the efforts of governments and regulatory bodies, the financial crisis rumbles on and has yet to be fully resolved. As feared, it has spread like a contagious virus from finance and banking...

• Downloads: 405

For Chief Marketing Officer Professionals

Blog:Remembering MySpace

[Posted by David Card] follow me at davidcard Chatting with board members at a major apparel company last night, a few mentioned a story on NPR's Morning Edition about the social divide between...

For eBusiness & Channel Strategy Professionals

Tool:Researching And Buying Financial Products Are Growing At A Slow Rate