Forrester

Why Read This Report

A major gap is growing between the technology demands of your organization and your IT organization's ability to keep up. This gap, which increases with the adoption of every new technology, has the potential to slow your IT operations, impede your time-to-market, and limit your ability to keep pace with the technology-enabled innovations. But leading IT services providers are stepping up to fill this gap and moving away from their traditional "low-cost, cheap labor" value propositions. They bring many best practices with them, including access to cutting-edge technology, more efficient delivery of IT capabilities, and best practices in your vertical market. However, attaining the full value from your IT services relationships requires excellent sourcing and vendor management (SVM) decisions — decisions that have increasing potential to reshape the technology capabilities of your organization. Use this report as a guide to setting the right services sourcing and vendor management strategy.