For Customer Experience Professionals

Service Design Agency Overview, 2013

    Why Read This Report

    Service designers define and implement interactions that span time and multiple touchpoints — as well as the behind-the-scenes activities and systems that enable firms to deliver those interactions as planned. These firms can help companies improve their customer experience maturity. To help customer experience professionals kick-start the agency selection process, Forrester gathered details about 103 agencies that perform a range of service design work in Europe, the Middle East, and Africa (EMEA); North America; Asia Pacific; and Brazil. This report includes self-reported data about agency size, industry expertise, capabilities, locations, and target clients.
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    TABLE OF CONTENTS

    • Service Design Agencies Provide Critical CX Expertise
    • European Service Design Agencies Abound
    • North American Agencies Reach From Coast To Coast
    • Asia Pacific Is Home To 14 Agencies In Six Countries
    • Just Three South American Agencies Answered Our Call
    • RECOMMENDATIONS

      Select The Right Service Design Partner
    • Supplemental Material
    • Related Research Documents