Forrester

Why Read This Report

Most organizations do not effectively align their business process management (BPM) and IT functions to control the increasing complexity that multifaceted, cross-functional processes and increasingly sophisticated business technology (BT) creates. To create this alignment, organizations need to implement or improve their demand management (DM). Forrester defines DM as an enterprisewide optimization approach for business processes and technology usage. A business process-oriented portfolio of BT services is a critical resource for DM, providing basic decision-making information for aligning BPM services and IT services with business processes. Forrester's seven steps for the development of process-oriented portfolios of BT services range from formalizing IT-business communications to calculating the total cost of BT services per business process. The practices themselves may seem obvious — but realizing them requires both organizational changes and time.