FOR Customer Experience PROFESSIONALS

WEBINAR: Sharpen Customer Experience Focus With Employee Engagement

  • Thursday, September 5, 2013
  • Downloads: 117

DESCRIPTION

Delivering a great customer experience requires active participation from all employees across the organization, from the executive suite to the front line. This webinar defines employee engagement in a customer experience context and explains why it's important for delivering great experiences. It also identifies best practices for cultivating a shared customer experience vision, proven methods for empowering employees, and strategies for sustaining successful culture transformation efforts.

Agenda:

  • Why Employee Engagement Matters
  • Examples And Best Practices From Companies That Leverage Employee Engagement To Provide Better Customer Experience
  • Recommendations For Delivering Better Customer Experience Through Engaged Employees

Key takeaways:

  • Why Employee Engagement Matters To CX
  • How To Drive Greater Employee Engagement And Leverage That To Deliver Better Customer Experiences

Vendors mentioned: Gallup, Kenexa, Root, and Walker.

Related Research

US $250
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