Forrester Research : Analyst : Simon Yates

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Simon Yates

Vice President, Principal Analyst serving CIOs

Blog: CIO Blog

Simon is vice president and principal analyst on the CIO research team focused on mobility and workplace experience. His research focuses on the role of the CIO in driving mobile strategy for employees, customers, and partners; mobile technology planning and road map development; and defining the technology requirements in an ever-changing work environment.

Previous Work Experience

Prior to his current role, Simon was responsible for the growth and development of the CIO Group, Forrester's Leadership Board of more than 400 CIOs worldwide. Prior to assuming this role, he was vice president and research director for the infrastructure and operations and security and risk research teams. For three years, Simon developed and hosted Forrester's IT Forum EMEA, was based in Paris, and worked extensively with European clients. Before that, Simon was a principal analyst on the infrastructure and operations team covering personal computing, mobility, and client virtualization. He joined Forrester in 2000 as an analyst covering enterprise application integration and web services.

Prior to joining Forrester, Simon spent 10 years in technical book acquisitions and publishing with Addison Wesley and McGraw-Hill.

Education

Simon holds a bachelor's degree from the University of Rhode Island in English and political science.

Research Coverage:

Application Management, Client Computing Hardware, Client Operating Systems & Software, Client Security & Management, Computer Displays, Enterprise Laptops, Enterprise Mobile Devices, Enterprise Mobility, IT Infrastructure & Operations, Mobile Operating Systems, Mobile Software & Platforms, Peripheral Devices

Simon Yates's Research

For CIOs
Report: Benchmarking Mobile Engagement: Consumers And Employees Outpace CIOs' Readiness
Ted Schadler, Simon YatesMay 09, 2013
Are you ready to serve your mobile customers on the device of their choice? Have you anticipated what apps they need next? And for employees, which apps are most important on smartphones? How ma...
- Downloads: 133
- Rating:
For CIOs
Report: Build A Mobile Engagement Dashboard
Simon YatesMay 09, 2013
Mobile will touch and change everything in your business — from the way your sales reps use catalogs on iPads to engage customers at the point of sale to the way your finance team empowers...
- Downloads: 109
For CIOs
Report: CIOs Must Champion Engaging Employee Experiences
TJ Keitt, Simon YatesMay 07, 2013
Innovative products and services plus a laser focus on the customer are the engines of growth in the information economy. To succeed, business leaders must recruit, develop, and sustain an engag...
- Downloads: 87
For CIOs
Report: Measure Workforce Experience Through Engagement, Productivity, And Customer Impact
Simon Yates, TJ KeittMay 07, 2013
Customer experience — its relationship to loyalty and satisfaction and the likelihood that it will lead to future business — is now a well-established discipline. However, measuring ...
- Downloads: 82
- Rating:
For CIOs
Report: Mobile Engagement Demands Process Transformation
Simon Yates, Clay RichardsonFebruary 04, 2013
To take advantage of an app in an employee's or customer's pocket, you have to help them accomplish a task quickly and easily whenever they want to and wherever they are. That means CIOs and bus...
- Downloads: 357
- Rating:

View all of Simon Yates's Research

For Infrastructure & Operations Professionals
Report: Infrastructure And Operations Professionals: Must-Read Research In An Economic Downturn
Simon YatesNovember 07, 2008
The global economy stands on the brink of a complete meltdown, but the impending threat to the 2009 IT budget is nothing new to infrastructure and operations (I&O) professionals: For years now, ...
- Downloads: 2075
For Infrastructure & Operations Professionals
Report: Five Trends That Will Shape The IT Infrastructure And Operations Profession In 2008
Simon YatesDecember 14, 2007
2008 will be a busy one for IT infrastructure and operations professionals. With CIOs openly espousing the benefits of server virtualization and losing sleep over the real costs of power leakage...
- Downloads: 1553
For Security & Risk Professionals
Report: Security And Risk Professionals: Must-Read Research In An Economic Downturn
Simon YatesOctober 30, 2008
As the global economy stands on the brink of a complete meltdown, the role of the security and risk management professional is never going to be more important than it is right now. With so many...
- Downloads: 1679
For CIOs
Report: Worldwide PC Adoption Forecast, 2007 To 2015
Simon YatesJune 11, 2007
Forrester's 2007 worldwide PC adoption forecast shows that there will be more than a billion PCs in use by the end of 2008 and more than 2 billion by 2015 — a 12.3% compound annual growth ...
- Downloads: 1117
For Infrastructure & Operations Professionals
Report: Let Someone Else Run The Data Center
Simon YatesFebruary 19, 2009
Cloud computing is all the rage right now, as it offers some exciting new models and possibilities for IT infrastructure and operations; however, some companies have had bad experiences with inf...
- Downloads: 1073