For Customer Experience Professionals

Small IVR Investments That Pay Off

    Why Read This Report

    With low phone self-service satisfaction rates, there's lots of room to improve IVR systems. Our research uncovered five low-cost techniques that improve routing, boost containment rates, increase automation, and reinforce the brand. To identify which quick fixes to make in their IVRs, customer experience professionals should listen to real calls to understand user goals, use heuristic evaluations to spot flaws, and match problems to the list of quick fixes.
    US $ 499
    Become A Client

    Get objective, pragmatic guidance that helps you make tough decisions and succeed in a complex world. Contact us to learn more.

    Already A Client?
    Log in to read this document.