Forrester

For Enterprise Architecture Professionals

Report:Link Capabilities, Processes, And Value Streams For More Business Impact

Value streams and capability maps are both business architecture tools that can create a platform for strategic discussion and executive decision-making. Architects, business analysts, and process...

• Downloads: 866
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For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Business Technology Transformation, Q3 2012

The Majority Of The Vendors Are Leaders In This Emerging Market

Today, business transformation is often about technology transformation. At the very least, business transformation is always technology-enabled, so what sort of consultants can best help clients...

• Downloads: 914
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For Infrastructure & Operations Professionals

Tool:TechRadar™: Survival Phase Technologies

For Enterprise Architecture Professionals

Tool:Lean And Six Sigma Tools Address Distinct Business Process Maturity Levels

For Infrastructure & Operations Professionals

Tool:TechRadar™: Growth Phase Technologies

For Enterprise Architecture Professionals

Report:The Strategic Language Of Transformation Unlocks The Power Of BPM, Part 2

Business process pros need to engage their business colleagues throughout business process management (BPM) projects; flow diagrams alone are not good enough. By understanding and adopting the...

• Downloads: 559

For Enterprise Architecture Professionals

Tool:Top Challenges Are Creating A Road Map, Evangelizing, And Ensuring A Customer Focus

For Application Development & Delivery Professionals

Tool:Forrester Wave™: Dynamic Case Management, Q1 '11

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Dynamic Case Management, Q1 2011

Pegasystems And IBM Lead, With EMC, Appian, Singularity, And Global 360 Close Behind

In Forrester's 57-criteria evaluation of dynamic case management (DCM) vendors, Pegasystems, IBM, EMC, Appian, Singularity, and Global 360 led with the most dynamic, visionary platforms. Pegasystems...

• Downloads: 1822
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For Application Development & Delivery Professionals

Report:Why Kanban Matters

Putting In Place The Right Signposts For Effective Delivery

Agile methods continue to grow in popularity, but dogmatic adoption can lead to teams applying Agile in contexts where it doesn't work. Kanban, a technique taken from Lean Manufacturing, provides...

• Downloads: 635

For Business Process Professionals

Client Inquiry:Which BPM Products Offer Industry-Specific Frameworks?

What other BPM suite products besides Pegasystems offers industry-specific frameworks?

For Application Development & Delivery Professionals

Report:Align Process With Strategy To Deliver Differentiated Customer Experiences

What Is The Right Customer Experience Strategy?

Most companies lack a customer experience strategy. As a result, their leaders struggle with decisions about funding and prioritizing projects meant to improve the customer experience at the...

• Downloads: 341

For Application Development & Delivery Professionals

Report:The Business Architect Cometh

Embrace This New Role To Drive Business Technology Transformation

You may have heard the term "business architect" in your travels; if you haven't, you soon will. This emerging role will be vital in leading business transformation, including your own improvements...

• Downloads: 820

For Enterprise Architecture Professionals

Report:The Forrester Wave™: Multichannel Capture, Q3 2012

Vendors Move Toward Mature Service Offerings

If you think capture and imaging is old technology, you're correct; it has been around for more than twenty years. But there are still a lot of paper-based processes out there, and Forrester clients...

• Downloads: 589
• Comments: 1

For Application Development & Delivery Professionals

Tool:TechRadar™: Contact Center Technologies, Q3 2011

For Application Development & Delivery Professionals

Report:Avoid Process Data Headaches: Align Business Process And Data Governance Initiatives

Today, enterprises swim in an endless ocean of business data used to power mission-critical business processes, executive decisions, corporate policies, and business rules. Many organizations kick...

• Downloads: 1040

For Application Development & Delivery Professionals

Tool:Business Analyst Skills

For Enterprise Architecture Professionals

Report:How Business Process Pros Can Increase IT's Business Process Orientation

Six Steps Process Professionals And IT Need To Perform In Collaboration

Business process professionals (BPPs) often complain about IT's ability to support them in delivering the performance optimization they are expected to provide together. The problem seems rooted in...

• Downloads: 1041

For Application Development & Delivery Professionals

Report:ERP Workflow: A New Option To Treat Business Process Pain

Business Process Pros Now Have An Additional BPM Tool At Their Disposal

Business process professionals often struggle with how to bridge the gap between the functionality of the inflexible enterprise resource planning (ERP) applications they're using to run their...

• Downloads: 312

For Infrastructure & Operations Professionals

Tool:TechRadar™: Equilibrium Phase Technologies

For Application Development & Delivery Professionals

Report:TechRadar™ For Business Process Professionals: Contact Center Solutions, Q3 2011

Navigating the complex contact center solution landscape continues to be challenging, particularly in light of the rapid rise of social computing, mobility, and voice of the customer initiatives...

• Downloads: 782

For Enterprise Architecture Professionals

Tool:Performance Improvements For A Variety Of Lean Tools Before And After EI

For Enterprise Architecture Professionals

Report:Data Management Readiness Assessment For Business Transformation Toolkit

• Downloads: 26
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For Enterprise Architecture Professionals

Report:Focus On The Transformational Impact Of Business Architecture

Business Impact: The Business Architecture Playbook

This report outlines the business impact of Forrester's solution for enterprise architecture (EA) executives working on business architecture. This report is designed to help you align the strategic...

• Downloads: 505
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For Business Process Professionals

Client Inquiry:Do We Need A Business Process Management Suite (BPMS) Platform For Underwriting?

We plan to replace a major underwriting platform with a new system and need to answer three questions: 1) Do we really need a BPMS platform to implement a new underwriting system or would a...