Forrester

For Enterprise Architecture Professionals

Tool:Top Challenges Are Creating A Road Map, Evangelizing, And Ensuring A Customer Focus

For CIO Professionals

Report:Process-Driven Transformation Will Depend On Stronger Business-IT Partnerships

How IT Will Forge Lasting Relationships With Process Owners And Process Teams

Business process transformation requires an unprecedented level of collaboration among business owners, process teams, and IT, three groups not accustomed to working together. IT usually limits...

• Downloads: 465

For Application Development & Delivery Professionals

Report:How To Build The Business Case For Customer Experience Improvement

The Business Impact Of Customer Experience

Business process professionals supporting customer-facing processes are often challenged to make the business case to their executive leaders that investing to improve the customer experience is a...

• Downloads: 880

For Enterprise Architecture Professionals

Tool:Not All Process Change Practices Are Created Equal

For Enterprise Architecture Professionals

Report:Trends In Aligning Capabilities, Skills, And Tools For BPM COE Programs

These data charts present the results of Forrester's 2011 BPM Center Of Excellence Online Survey.

• Downloads: 42

For Enterprise Architecture Professionals

Tool:Larger Organizations Struggle To Achieve Higher Maturity Levels

For Enterprise Architecture Professionals

Tool:Organizations' Maturity Levels Are Consistent Across Two Surveys

For Enterprise Architecture Professionals

Tool:Mature Firms Take A More Balanced Approach To Improvement

For CIO Professionals

Report:Smart Computing Connects CIOs With The Business

Sensors, Machine-To-Machine, Analytics, And Collaboration Help CIOs Solve Business Problems

It is no surprise that CIOs have shown keen interest in cloud computing, since its variations can help reduce IT's capital and operating costs and speed up delivery of projects. But many CIOs are...

• Downloads: 707
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For Enterprise Architecture Professionals

Tool:Business Architecture Efforts Play An Essential Role In Organizational Maturation

For Enterprise Architecture Professionals

Report:Focus On Customers And Business Architecture For Greater Business Process Maturity

Results From The Forrester/IQPC Survey Of Business Process Pros

Over the past decade, business process transformation and continuous improvement initiatives have gained strategic traction. Despite C-suite attention, most organizations still fall relatively low on...

• Downloads: 752

For Enterprise Architecture Professionals

Tool:Business Process Pros' Challenges Change As The Organization Matures