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For Customer Experience Professionals
How Leading Hospital Systems Drive Change Inside And Outside Their Walls
Faced with regulatory reform, changing demographics, transparency initiatives, and competitive forces from within and outside of the industry, hospitals will have to innovate to provide...
- Downloads: 852
For eBusiness & Channel Strategy Professionals
The Age Of The Customer Mandates Five Actions In 2014
Not that long ago, insurers dictated the engagement model for customers. Those days are gone. Now, customers are changing the rules: They are shifting from being passive sideliners and are willing...
- Downloads: 518