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For Customer Experience Professionals
Great Customer Experiences Create And Sustain Customer Loyalty
For the past seven years, Forrester has used its Customer Experience Index (CXi) to benchmark how consumers rated their interactions with hundreds of brands in the US and, more recently, in Europe...
- Downloads: 518
For Marketing Leadership Professionals
Classroom Technology Enables New Product Innovation
"Gamification" is a hot topic in product strategy, especially in US K-12 education. Product strategists in education are helping their customers achieve teaching and learning goals by developing...
- Downloads: 700