Forrester

For Security & Risk Professionals

Report:Show Me The Loot!

Determine The Right Practices For Your Organization's BYOD Stipends

In this age of the empowered, tech-savvy worker, more and more employees are bringing their unsecured devices to work and using them for work activities. To prepare for this tide of devices,...

• Downloads: 124
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For Sourcing & Vendor Management Professionals

Client Inquiry:Preventing Telephone Cramming

How are retailers and other companies getting their telecom service provider to help prevent telephone cramming?

For Sourcing & Vendor Management Professionals

Blog:SVM Pros Should Play A Pivotal Role To Facilitate IT-Business Discussions To Define Or Refine A Comms Technology Strategy

SVM pros often are tasked with facilitating formal and informal discussions between IT operations and business stakeholders for input and feedback when attempting to evaluate and refine a strategy...

For Sourcing & Vendor Management Professionals

Report:How Fixed-Mobile Convergence Helps MNCs Reduce Telecom Costs

Build FMC Into Your Unified Communications Sourcing Strategy

The key benefits of fixed-mobile convergence (FMC) are simple to understand: a) avoid duplicating costs for voice infrastructure by taking away desk phones for employees who aren't using them anyway,...

• Downloads: 499

For Sourcing & Vendor Management Professionals

Report:Succession Clauses Reduce Fallout Of Telco Divestments, Mergers, And Market Withdrawal

Telecom service providers, like companies in other industries, sometimes merge with, acquire, or divest other business operations. These events sometimes result in the service provider deciding to...

• Downloads: 159

For Sourcing & Vendor Management Professionals

Client Inquiry:Yes You Can Buy Unified Communications Component Services Standalone And Avoid Silos

Are unified communications (UC) components being sold as standalone offerings? Maybe it goes against the idea of "unified," but does Forrester see a trend of buying only one component or feature set...

For Sourcing & Vendor Management Professionals

Report:Unified Communications (UC) User Categorization

Many enterprise clients are asking Forrester about implementing a best-in-class unified communications (UC) solution without incurring unnecessary costs or overprovisioning. Specifically they're...

• Downloads: 31

For Sourcing & Vendor Management Professionals

Report:Case Study: A Road Map For Creating A Best Practice Global UC Strategy

How A Manufacturer Defined Its UC Strategy With A Business And End User Focus

Companies with widely distributed international operations often struggle to create a road map for a best practice unified communications (UC) strategy. This report summarizes some of the major...

• Downloads: 526

For Sourcing & Vendor Management Professionals

Report:Define Your Global Mobility Support Strategy With Wireless And Outsourcing In Mind

The community of information workers at large multinational firms (MNCs) who regularly work away from company facilities is growing quickly. As a result, sourcing and vendor management (SVM)...

• Downloads: 841
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For Sourcing & Vendor Management Professionals

Report:Communications Technology And Services Sourcing Strategy Evaluation Checklist

Forrester enterprise clients with distributed organizations want to simplify management of an increasingly complex communications environment. This includes defining and then periodically reviewing...

• Downloads: 43

For Sourcing & Vendor Management Professionals

Report:Fixed-Mobile Convergence (FMC) Vendor Evaluation Checklist

Fixed-mobile convergence (FMC) is used by many sourcing and vendor management professionals (SVMs) as a stepping stone on their company's path toward unified communications (UC). Enterprises with...

• Downloads: 22

For Sourcing & Vendor Management Professionals

Client Inquiry:Best Practices On Delivering Mail To Employees Working From Home

Do you have best practices information on how companies with work-from-home programs deal with delivering hardcopy mail to their employees at home?

For Sourcing & Vendor Management Professionals

Blog:Nine In Ten Large Enterprises Will Multisource International Telecom Services - Including Their WANs

Anecdotal evidence from several dozen Forrester IT client inquiries and consulting engagements during the past two years suggests that large MNCs are almost always multisourcing their international...

For Sourcing & Vendor Management Professionals

Report:Optimize Management Of Telecom And Mobility Sourcing

Executive Overview: The Telecommunications And Mobility Sourcing Playbook

Over the next decade, telecommunications and mobility (T&M) technologies will play a critical role in the success of geographically distributed companies. Business professionals need their IT...

• Downloads: 134

For Sourcing & Vendor Management Professionals

Report:Most Firms Will Use Multiple WAN Technologies

The Mix Will Shift Over Time, But IP WANs Are Here To Stay

Organizations of all sizes are abandoning legacy telecommunications technologies in favor of all-IP wide-area networks (WANs) to support intersite connectivity. Laggards are being pushed off of older...

• Downloads: 501

For Sourcing & Vendor Management Professionals

Report:Checklist: Eight Questions To Answer When Defining Your Global SLA Strategy For Managed WAN Services

SVM professionals at firms with a large international business footprint always struggle with defining a right-fit global network service-level agreement (SLA) that's affordable. One indication of a...

• Downloads: 27

For Sourcing & Vendor Management Professionals

Report:Personal Device Momentum Will Challenge Traditional Mobile Sourcing Strategies

An Empowered Report

A growing number of workers own personal smartphones that they might want to use for work. However, IT support costs and security implications for personal mobile devices connected to the corporate...

• Downloads: 897

For Sourcing & Vendor Management Professionals

Report:Communications Service Providers Sharpen Their Game To Deliver Global UC Services

Global Firms Will Want Multiple Service Models For Unified Communications

If you haven't done so yet, defining a global strategy for sourcing unified communications (UC) services should top your H1 2012 to-do list. UC will hit mainstream adoption by large multinational...

• Downloads: 422

For Sourcing & Vendor Management Professionals

Report:Inquiry Spotlight: Enterprise Mobility Sourcing And Planning, 2010 To H1 2011

Enterprise Mobility Taxes IT And Highlights The Need To Define A Strategy

During the 18-month period from 2010 through the first half of 2011, Forrester responded to 235 client inquiries from IT sourcing and vendor management (SVM) and infrastructure and operations (I&O)...

• Downloads: 415

For Sourcing & Vendor Management Professionals

Client Inquiry:Should We Consider Session Initiation Protocol (SIP) Trunking?

How much of the total outbound long-distance traffic within an enterprise is between enterprise direct inbound dialing (DIDs)/extensions across multiple enterprise locations?

For Sourcing & Vendor Management Professionals

Client Inquiry:Best Practices In Smartphone Procurement

What is the best way to procure smartphones?

For Sourcing & Vendor Management Professionals

Client Inquiry:Satcom For Disaster Preparedness

What are the typical rates for IT and business change consultancy services currently negotiated with key partners (consultancy firms)?

For Sourcing & Vendor Management Professionals

Report:Chargeback Improves Visibility On Mobile Costs And Usage

Tap Employee Interest In Mobile Tools To Determine Readiness To Share Mobile Costs

Mobility is becoming an increasingly important aspect of business technology sourcing. Forrester polled 20 enterprise IT clients who are mobility decision-makers about their mobile chargeback...

• Downloads: 295
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For Sourcing & Vendor Management Professionals

Client Inquiry:Tier Your Remote Sites For MPLS Services To Avoid Paying For What You Don't Need

How are global enterprises tiering their sites for MPLS WAN services?

For CIO Professionals

Report:Build An Operations Stairway To The Mobile Future

Take Seven Steps Now Under The Charter Of A Mobility Council

Smartphones, tablets, and the rise of bring-your-own (BYO) devices have put tremendous pressure on IT to revamp and rethink its mobile strategy: everything from procurement and development to...

• Downloads: 1119
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