Forrester

For Sourcing & Vendor Management Professionals

Report:Case Study: A Road Map For Creating A Best Practice Global UC Strategy

How A Manufacturer Defined Its UC Strategy With A Business And End User Focus

Companies with widely distributed international operations often struggle to create a road map for a best practice unified communications (UC) strategy. This report summarizes some of the major...

• Downloads: 526

For Security & Risk Professionals

Report:Dial "H" For Hack

An Empowered Report: Understanding The Threats To Unified Communication And VoIP Deployments

In many companies, the worlds of data networking and telecommunications have merged, and voice and video traffic travels with other enterprise data on the same corporate network. Often known...

• Downloads: 522

For Infrastructure & Operations Professionals

Report:Forrsights: Mobility Dominates Enterprise Telecom Trends In 2011

2011 presents vendors and service providers with a variety of opportunities to address emerging trends in the enterprise mobility and telecommunications market. In results from Forrester's Forrsights...

• Downloads: 1425
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For CIO Professionals

Report:Best Practices: Leveraging Live Streaming And On-Demand Video In The Enterprise

Communications, Training, And Collaboration Dominate Usage Scenarios

A growing number of content and collaboration professionals are interested in using webcasting and YouTube-like video portals internally for corporate communications and training. Why? They recognize...

• Downloads: 679

For Infrastructure & Operations Professionals

Report:Continually Improve Business Meetings With Better Process And Technology

If You're Not Planning Your Meetings, You're Planning To Fail

With 37% of information workers spending an hour or more in meetings every day, it's crucial to make that time productive. Organizing the meeting and using the right collaboration tools is a great...

• Downloads: 125
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For CIO Professionals

Report:The State Of Collaboration Software Implementations: 2011

Businesses Still Mainly Use Collaboration Tools To Reduce Travel Costs

Businesses large and small are continuing to invest in a range of collaboration technologies. While vendors promise that these technologies can solve a range of business problems, most content and...

• Downloads: 915

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Online Video Platforms, Q1 2013

Kaltura Joins Leaders Brightcove And Ooyala In A Maturing Market

Video is integral to many consumer-facing websites, not just from traditional media providers but from brands, companies, and organizations without a history of content creation. In Forrester's...

• Downloads: 265

For Infrastructure & Operations Professionals

Report:The CaaS Market Heats Up

Communications-As-A-Service Generates High Interest And Will Soon Displace Premises-Based Alternatives

Communications-as-a-service (CaaS) shares many attributes with other as-a-service offerings in its pricing model and delivers voice, conferencing, contact center, IVR, and unified communications...

• Downloads: 957

For Infrastructure & Operations Professionals

Report:Enter More Social, Mobile, Video, And Cloud: Is Your Infrastructure Ready To Collaborate?

Assessment: The Communications And Collaboration Infrastructure Playbook

This report provides Forrester's maturity assessment for infrastructure and operations (I&O) professionals responsible for their firms' communications and collaboration infrastructure. I&O leaders...

• Downloads: 282

For CIO Professionals

Report:Enable Workplaces Of The Future, Now!

Flexible Work And Cowork Redefine Workplace Diversity

If you haven't heard the latest office gossip, you might want to figure out why. As workers increasingly work from home, a coffee shop, a public library, the train, or one of the new coworking...

• Downloads: 104
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For Sourcing & Vendor Management Professionals

Report:Predictions 2013: Enterprise Telecom And Mobility Challenges And Opportunities

Mobility And Video Are Now Embedded, Social To Follow

Three major trends are changing the focus of telecom and mobility sourcing: 1) mobile bring-your-own-device (BYOD) policies; 2) video collaboration; and 3) the rise of social business. Although 2013...

• Downloads: 603
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For CIO Professionals

Report:The Forrester Wave™: Video Platforms For The Enterprise, Q1 2013

Kaltura, Qumu, And Polycom Lead The Video Publishing Platform Pack

Enterprises looking to deliver video communications to employees continue to use solutions for webcasting and YouTube-like video portals. In Forrester's 23-criteria evaluation of enterprise video...

• Downloads: 266
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For Sourcing & Vendor Management Professionals

Report:The Pros And Cons Of Free Solutions In Desktop Videoconferencing

It Empowers The Workforce, But Puts Pressure On Security And Risk

Clients often ask Forrester why they should pay for desktop video solutions when there are free consumer market solutions that could be available to everyone in the organization. This is a valid...

• Downloads: 299

For CIO Professionals

Report:The Gottas And Gotchas Of Selecting And Deploying A Video Platform

Lessons Learned From Client Reference Interviews

Deploying a video publishing platform can be as simple as a credit card transaction if you're just looking for a software-as-a-service (SaaS) solution with turnkey functionality. However, many...

• Downloads: 74

For CIO Professionals

Report:Welcome To The Empowered Era

An Empowered Report: Reinvent Yourself To Serve Empowered Customers And Employees

Your customers and your employees have more power than ever before. Mobile, social, video, and cloud technologies give individuals tremendous access to information and resources. To succeed in an era...

• Downloads: 1198

For CIO Professionals

Report:TechRadar™ For Content & Collaboration Professionals: Enterprise Video, Q1 2011

Tools To Manage And Deliver Video Are Growing; Videoconferencing Makes A Comeback

Enterprises increasingly use video in a wide range of use cases, changing how they collaborate, issue communications, train their employees, and even talk to customers. But the transformational...

• Downloads: 1204

For Infrastructure & Operations Professionals

Report:A Big Boom In The Videoconferencing Market Awaits In Asia

Vendors Capitalize On An Exponential Increase In Videoconferencing Demand

Videoconferencing will emerge as the preferred mode of communication. Asia Pacific leads the global market with more implementations planned in the next 12 months and beyond than Europe or North...

• Downloads: 224

For CIO Professionals

Report:Q&A: Answers To Your Top Videoconferencing Questions

We've been hearing for years that "this is the year videoconferencing takes off." So how far have we come in resolving the issues that have held back videoconferencing, such as interoperability and...

• Downloads: 310

For Sales Enablement Professionals

Report:Demand Insights: The SMB Software Market 2011

SMBs Exhibit A Broad Adoption Profile, But Growth Is Being Stunted By The Credit Crunch

For most software categories, tech marketers once considered the small to medium-size business (SMB) market to be "software non grata." Their assumption was that most SMBs supported their operations...

• Downloads: 786
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For Sourcing & Vendor Management Professionals

Report:The Transformation Of Sourcing Depends On Its Ability To Empower Employees

An Empowered Report: Sourcing Can Do More To Adapt To Changes In Business Technology

A major shift in the technology marketplace is moving technology purchasing power away from centralized IT departments and into the hands of individual employees. This shift, which is driven by rapid...

• Downloads: 505

For CIO Professionals

Report:Framing The Business And IT Impact Of Mobile And Remote Work

Business Leaders Must Focus On People, Technologies, And Facilities Management

With two-thirds of the North American and European workforce reporting that they work outside a corporate office at least occasionally during a month, it's imperative that business leaders initiate...

• Downloads: 637

For Enterprise Architecture Professionals

Report:TechRadar™ For Enterprise Architecture Professionals: Technologies For Empowered Employees, Q4 2011

Tech-Empowered Staff Members Innovate While Enterprise Technology Manages The Risk

Your employees — like your customers — have more power than ever before. Mobile, social, video, and cloud technologies give individuals tremendous access to information and resources....

• Downloads: 1385

For Infrastructure & Operations Professionals

Report:Preparing For Uneven Corporate Adoption Of Video Communications

Video-As-A-Service Will Accelerate Video Into The Business Mainstream

Use of video for business communication is expanding at some companies and stagnant at others. The more that information workers use desktop (and handheld) video solutions, the more they expect video...

• Downloads: 646

For Sourcing & Vendor Management Professionals

Report:SVM Professionals Can Play A Greater Role In Videoconferencing Strategy

Videoconferencing Players Are Ready To Deliver With Better Solutions

Although the videoconferencing market has existed for more than 20 years, several trends indicate that the market is at an inflection point. Across the marketplace, leading videoconferencing vendors...

• Downloads: 207

For CIO Professionals

Report:Market Overview: Video Platforms For The Enterprise

Companies are using streaming video — live and on-demand — to enhance marketing, training, and business communications with internal and external audiences. The market for video...

• Downloads: 1005
• Comments: 4