Forrester

For Enterprise Architecture Professionals

Report:Stuck In Cement: When Packaged Apps Create Barriers To Innovation

Functional and industry-specific on-premises packaged apps aligned with organizational silos have worked well for well-defined, highly structured processes where volume, scale, and straight-through...

• Downloads: 485
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For Application Development & Delivery Professionals

Report:Empower Customers By Transforming Business Processes

A Roundtable Discussion With Forrester Analysts

Customers have more power today than ever before. They have tremendous influence and reach through social media, more options and choices of whom to buy from, and high expectations about customer...

• Downloads: 916

For Application Development & Delivery Professionals

Report:The State Of The Document Processing Services Industry 2011

Managed Print Services Show Steady Growth

Business process professionals continue to recommend that organizations outsource non-core and declining document-intensive processes. At the same time, acceptance of outsourced document processing...

• Downloads: 1210
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For Enterprise Architecture Professionals

Report:The Forrester Wave™: E-Signatures, Q2 2013

Electronic signatures are gaining momentum and becoming an increasingly popular topic of inquiries by Forrester clients. In retrospect, today's e-signature users will be seen as early adopters...

• Downloads: 222
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For Enterprise Architecture Professionals

Report:The Forrester Wave™: Multichannel Capture, Q3 2012

Vendors Move Toward Mature Service Offerings

If you think capture and imaging is old technology, you're correct; it has been around for more than twenty years. But there are still a lot of paper-based processes out there, and Forrester clients...

• Downloads: 592
• Comments: 1

For Enterprise Architecture Professionals

Report:Trends In Mobility, Cloud Computing, And Analytics Shake Up ECM

Vision: The Content Management Playbook

Successful management of content throughout its life cycle has never been more challenging. Customers and employees, operating in a social, mobile world, expect easy mechanisms to create and consume...

• Downloads: 674

For Application Development & Delivery Professionals

Report:Health Payers Search High And Low For Their Business Transformation Edge

Answering Hard Questions About Business, Process, And Technology Best Practices

Business process pros at health payers work at the intersection of business and technology, bringing process methodologies, business knowledge, and technology insights to business transformation...

• Downloads: 572

For Enterprise Architecture Professionals

Report:Use Dynamic Case Management To Attack Untamed Processes

Forrester recently conducted a deep dive into dynamic case management (DCM) usage by interviewing 50 companies implementing these solutions. Concurrently, we evaluated 10 DCM platforms for the...

• Downloads: 457

For Enterprise Architecture Professionals

Report:The Forrester Wave™: Managed Print Services, Q2 2012

Vendors Move Toward Mature Service Offerings

While many offices look modern, unplanned and unmanaged use of printers, fax machines, copiers, and scanners leads to significant waste. Managed print services (MPS) are designed to help a business...

• Downloads: 545
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For Enterprise Architecture Professionals

Report:Insurance Claims: A Classic Untamed Process

Taming The Insurance Claim Experience

At its highest level, a business process is any activity that helps an enterprise achieve its goals. In insurance, industry-specific applications form the transactional backbone of claims processing;...

• Downloads: 431

For Enterprise Architecture Professionals

Report:Benchmark Business Architecture Performance

Benchmarks: The Business Architecture Playbook

Strategic change initiatives are proliferating in organizations. To facilitate execution of these initiatives, firms are investing in business architecture (BA) to help assess and plan them —...

• Downloads: 238

For Application Development & Delivery Professionals

Report:Vendor Snapshot: McLaren Software

Engineering Document Management And Control For Owner Operators

Forrester has written extensively about the need for ECM vendors to provide line-of-business (LOB) applications to enterprise customers. The market, however, has paid less attention to the emergence...

• Downloads: 151

For Application Development & Delivery Professionals

Report:No Longer A Science Project: Use Content Analytics For Pragmatic Business Solutions

Organize Content And Improve Dynamic Case Management

Content analytics that mines unstructured content brings to mind tricky, long projects and visions of Ph.D.'s with white coats who comb through vast collections of content on a galactic scale. Yet...

• Downloads: 839

For Enterprise Architecture Professionals

Report:Save Money, Go Green, And Be A HERO By Shining A Light On The Office

An Empowered Report

In most organizations, printers, fax machines, and scanners seem to magically multiply without human intervention. Although companies often don't count the cost, the amount of money they spend...

• Downloads: 301

For Application Development & Delivery Professionals

Report:ERP Process Woes Continue, But BPM Suites And Dynamic Case Management Can Help

Enterprise resource planning (ERP) systems are the transactional backbone of most enterprise processes, spanning finance and administration, customer relationship management (CRM), supply chain,...

• Downloads: 587
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For Enterprise Architecture Professionals

Report:Prepare For 2013's Shifting BPM Landscape

Landscape: The Business Process Management Playbook

Firms continue to invest massive amounts of money and time into improving their business processes. Why? Because of the imperative to optimize their business operations for their markets, even as...

• Downloads: 481
• Comments: 1
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For Application Development & Delivery Professionals

Report:The Forrester Wave™: Dynamic Case Management, Q1 2011

Pegasystems And IBM Lead, With EMC, Appian, Singularity, And Global 360 Close Behind

In Forrester's 57-criteria evaluation of dynamic case management (DCM) vendors, Pegasystems, IBM, EMC, Appian, Singularity, and Global 360 led with the most dynamic, visionary platforms. Pegasystems...

• Downloads: 1824
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For Application Development & Delivery Professionals

Report:Empower Customers And iWorkers With On-Demand Customer Communications

An Empowered Report

Too many enterprises communicate with customers using antiquated approaches. After all, smart devices, pervasive video, and social media have given new power to customers and citizens —...

• Downloads: 620

For Enterprise Architecture Professionals

Report:Find Your Transformation Edge

Ask Hard Questions About Business, Process, And Technology Best Practices

Business process pros live at the intersection of business and technology and bring process methodologies, business knowledge, and technology insights to business transformation initiatives. Finding...

• Downloads: 505

For Application Development & Delivery Professionals

Report:Customer Experience Drives E-Signature Adoption

No Waiting, Happy Customers, And Better Compliance

Electronic signatures are gaining momentum among businesses of all shapes and sizes due to accelerating consumer technology and the need to reduce both transaction costs and the time to close...

• Downloads: 437

For Enterprise Architecture Professionals

Report:Address The Complex ECM Landscape

Landscape: The Content Management Playbook

Information workers struggle under increasing volumes of varying types of content. Historically, enterprise architects have taken a product-specific approach to their enterprise content management...

• Downloads: 554
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For Enterprise Architecture Professionals

Report:All Form Solutions Are Not Created Equal

Demand For Web Self-Service And Standards Drive Market Transformation

In 2006 Forrester identified Adobe and IBM as the clear market leaders in e-forms. At the time, e-forms emerged as the critical component to replace paper, leading to the digital forms of today that...

• Downloads: 528

For Enterprise Architecture Professionals

Report:Develop A Content Management Strategy

Strategic Plan: The Content Management Playbook

Enterprise architects (EAs) need a solid content management strategy to document their firms' choices in a time of disruptive business and technical change. While it's possible to frame content...

• Downloads: 713
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For Enterprise Architecture Professionals

Report:Use A Metrics Framework To Drive BPM Excellence

Performance Management: The Business Process Management Playbook

Advancing technology for business process management (BPM) and analytics is allowing broader and deeper treatment of performance metrics. As a result, defining and using performance metrics is an...

• Downloads: 450
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For Enterprise Architecture Professionals

Report:Business And IT Impact Of BPM Excellence

A business process, at its highest level, is any activity that helps an enterprise achieves its goals. Packaged and industry-specific applications form the transactional backbone of most critical...

• Downloads: 593
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