Software-as-a-Service (SaaS)

SaaS providers host software and related data in a central location or cloud, generally on the Internet, enabling their clients to use a web browser to access their services.

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507 results in Reports

  • Software-as-a-Service (SaaS)
  • For Application Development & Delivery Professionals

    Report:Capitalize On SaaS CRM Solutions With Better Governance

    Organization: The CRM Playbook

    Organizations increasingly adopt software-as-a-service (SaaS) CRM solutions, but many have not adapted their governance processes and policies to get maximum value out of those solutions....

    • For Sales Enablement Professionals

      Report:Best Practices For Software Pricing And Licensing

      Grow Your Software Products' Revenue By Aligning Pricing With How You Deliver Business Value, While Balancing Simplicity And Fairness

      Forrester speaks with dozens of software company executives each year who are finding it difficult to decide the best way to package and price their software products, especially as they move their...

      • Downloads: 65
    • For Application Development & Delivery Professionals

      Report:Select A Workday Services Partner For The Next-Generation Of ERP

      Enterprise resource planning (ERP) is dead (again); long live ERP! As leading business executives rush to create digital, customer-centric companies, next-generation ERP solutions are playing a key...

      • Downloads: 72
    • For Sourcing & Vendor Management Professionals

      Report:Five Best Practices For SaaS Governance

      Balance Customer Experience And Agility With Risk Mitigation

      Software-as-a-service (SaaS) solutions are an essential part of business strategy in the age of the customer, as they enable better collaboration between employees and customers and support a faster,...

      • Downloads: 207
    • For Application Development & Delivery Professionals

      Report:How Customer Obsession Is Remaking The AD&D Landscape

      Landscape: The Application Development Strategy, Structure, And Sourcing Playbook

      The central role of software in customer-facing business activities has begun to redraw the map of application development and delivery (AD&D) teams and processes. Why? Customer engagement software...

      • Downloads: 127
    • For Infrastructure & Operations Professionals

      Report:The Forrester Wave™: ITSM SaaS Delivery Capabilities, Q3 2014

      The 10 Vendors That Matter Most And How They Stack Up

      How an IT or business service is delivered directly affects the quality of experience for the service consumer and the reputation of the infrastructure and operations (I&O) team that delivers the...

      • For CIO Professionals

        Report:Service App Stores Will Reshape Corporate Tech Management

        Empowered Employees And The Need For Cost Transparency Will Drive Service App Stores

        App stores are the embodiment of public cloud services ranging from consumerized mobile apps to software- and infrastructure-as-a-service in the enterprise context. But, private clouds and software...

        • Downloads: 137
      • For Application Development & Delivery Professionals

        Report:Transform Application Delivery To Improve Business Agility

        Business Case: The Application Development Strategy, Structure, And Sourcing Playbook

        The principal opportunity and challenge facing application delivery leaders is to deliver applications that help business leaders win, serve, and retain customers. That means delivering compelling,...

        • Downloads: 153
      • For Application Development & Delivery Professionals

        Report:Quick Take: Google Cloud Services Gather Steam

        New Developer Tools, Big Data Services, And Aggressive Pricing Will Tempt Enterprise Developers

        At last week's I/O developer conference, Google announced a slew of new developer tools, application programming interfaces (APIs), and cloud services that will make it easier for developers to put...

        • Downloads: 183
      • For Sourcing & Vendor Management Professionals

        Report:A Quick Guide To Help You Prepare For A Salesforce.com Negotiation

        Three Areas You Must Understand If You Want To Save Money For Your Organization

        Salesforce.com has become a giant in the enterprise software space and a behemoth in the software-as-a-service (SaaS) space — now boasting more than 120,000 customers. The SaaS poster child has...

        • Downloads: 160
      • For Sourcing & Vendor Management Professionals

        Report:Market Overview: 10% Growth In ePurchasing Software Market Makes 2014 A Year For Buyers

        IPOs Will Make More News Than Acquisitions, As SaaS Continues To Gain Share

        For sourcing and vendor management (SVM) professionals and for CIOs, winning, serving, and retaining customers involves more than acquiring the right front-office technologies; it also involves...

        • Downloads: 164
      • For Infrastructure & Operations Professionals

        Report:Key ITSM SaaS Solution Capabilities

        This workbook supports the "Market Overview: IT Service Management SaaS Tools Update 2014" Forrester report and describes each vendor's ITSM SaaS capabilities in detail.

        • Downloads: 17
      • For Infrastructure & Operations Professionals

        Report:Market Overview: IT Service Management SaaS Tools Update, 2014

        Growing Vendors Offer Alternatives, Established Vendors Ride The SaaS Momentum

        IT service management (ITSM) software-as-a-service (SaaS) solutions have been widely adopted by IT infrastructure and operations (I&O) organizations around the globe to help deliver technology...

        • Downloads: 366
      • For Application Development & Delivery Professionals

        Report:Microsoft Ascending

        In First 100 Days, Nadella's Team Shifts To A More Open And Aggressive Posture

        When Microsoft named Satya Nadella the third CEO in its history this past February, we posited 10 questions he needed to answer to ensure Microsoft's future relevance to enterprises. As Nadella's...

        • Downloads: 220
      • For Application Development & Delivery Professionals

        Report:Forrester's 10-Step Methodology For Shortlisting Business Intelligence Vendors

        Tools And Technology: The Business Intelligence Playbook

        Business intelligence (BI) is a runaway locomotive that just keeps picking up more and more speed in terms of enterprise interest, adoption, and spending levels. Technology vendors caught on to this...

        • Downloads: 252
      • For Application Development & Delivery Professionals

        Report:Accelerating App Development And Delivery To Formula 1 Speeds

        Vision: The Application Development Strategy, Structure, and Sourcing Playbook

        Businesses rely on great applications to attract and engage customers, who increasingly use mobile apps to transact business anywhere at any time, and social technologies that transform individuals...

        • Downloads: 286
      • For Infrastructure & Operations Professionals

        Report:Understand The Cloud Service Provider Market Landscape

        Landscape: The Cloud Computing Playbook

        With cloud computing services now formal members of the technology management portfolio, the challenge shifts from understanding cloud to selecting the right partners. Most hosting companies, managed...

        • Downloads: 643
      • For Customer Experience Professionals

        Report:How Collaboration Improves Customer Experience

        Collaboration Tools Are Your Customer Experience Ecosystem's Nervous System

        Fifty-seven percent of today's information workers — those who use a computer at least 1 hour per day — regularly communicate with colleagues inside their organization, business partners,...

        • Downloads: 313
      • For Application Development & Delivery Professionals

        Report:The Forecast For Business Intelligence Is Partially Cloudy

        For The Majority, The Benefits Of SaaS BI Outweigh The Risks

        Business intelligence is the top priority in terms of companies' implementation plans across all software segments. Companies need to speed up their BI capabilities in order to succeed in the age of...

        • Downloads: 218
      • For CIO Professionals

        Report:Brief: Microsoft Office Crosses The Cloud Rubicon

        The Focus Is On Business Agility, And Here's Why It Matters

        Microsoft used the SharePoint Conference 2014 to forcefully assert that its entire Office portfolio is pivoting to cloud-first development and delivery. Microsoft gave services like Yammer and...

        • Downloads: 222
      • For Enterprise Architecture Professionals

        Report:Assess ECM Suites, Platforms, And Point Solutions To Solve Content Challenges

        Tools And Technology: The Content Management Playbook

        Employees, customers, and partners are working with content via an increasingly broad set of applications on diverse devices. They use enterprise content management (ECM) tools to capture, organize,...

        • Downloads: 250
      • For Enterprise Architecture Professionals

        Report:Brief: IBM Big Data Cloud Services Are A Big Bet

        Try Out IBM's Tools, But Demand More Before You Commit

        On April 28th, IBM made a series of announcements that began bringing together its big data and cloud strategies. As firms plan to meet age-of-the-customer demands for agility and cost effective big...

        • Downloads: 279
      • For CIO Professionals

        Report:Quick Take: IBM-As-A-Service

        IBM's Impact 2014 Is A Milestone In Reshaping IBM's Core Business

        IBM is one of the mega oil tankers navigating slowly on the technology ocean, surrounded by speedboats of "startups" and heavy "clouds" on the horizon. Stowaways talking strange languages like...

        • Downloads: 292
      • For Customer Insights Professionals

        Report:Quick Take: Google Acquires Adometry

        Google Acknowledges The Significance Of Measuring The Customer Purchase Path

        On May 6, 2014, Google announced its intent to acquire Adometry, a software-as-a-service (SaaS) cross-channel attribution provider focused on providing deeper insights to marketing and media...

        • Downloads: 146
      • For Application Development & Delivery Professionals

        Report:Application Adoption Trends: The Rise Of SaaS

        The shift to SaaS is the leading agent of change in applications adoption as companies seek better flexibility and speed. Results from our Forrsights Software Survey, Q4 2013, reveal significant...

        • Downloads: 455