Stephen Powers

Vice President, Research Director serving Application Development & Delivery PROFESSIONALS

Stephen serves Application Development & Delivery Professionals. He is a leading expert on technologies to support online customer experiences, including web content management, digital asset management, and personalization. Stephen helps Forrester clients create customer experience management technology strategies to support contextual, multichannel experiences and realize production efficiencies.

Previous Work Experience

Stephen came to Forrester with many years of experience in IT management and application development. Most recently, Stephen served as vice president and general manager of a software startup in Cambridge, Mass., managing client engagements in the areas of customer resource management (CRM), asset management, and supply chain management. Prior to that, he spent eight years at ZDNET (later CNET), where he led IT groups responsible for enterprise content management, web content management, eCommerce, search applications, and data warehousing.

Education

Stephen earned a B.S. in Electrical Engineering from Villanova University and an M.B.A. from Babson College.

Stephen Powers's Research

  • For Application Development & Delivery Professionals

    Report: The Forrester Wave™: Enterprise Content Management Suites, Q4 2009

    In Forrester's 70-criteria evaluation of eight enterprise content management (ECM) suite vendors, we found that IBM, Oracle, EMC, and Open Text lead due to breadth and depth of functionality and...

    • Downloads: 3695
  • For Application Development & Delivery Professionals

    Report: The Forrester Wave™: Web Content Management For Online Customer Experience, Q3 2011

    The web content management (WCM) market is in transition. Functionality to enable publishing to the Web — whether internally or externally — has become commoditized. Yet now, the WCM...

    • Downloads: 3530
  • For Enterprise Architecture Professionals

    Report: Update 2010: Topic Overview: Enterprise Content Management

    Enterprise content management (ECM) continues to attract interest from organizations trying to manage the explosion of unstructured content. Enterprises want three things from ECM: to help make ...

    • Downloads: 3721
  • For Application Development & Delivery Professionals

    Report: The Forrester Wave™: Web Content Management For External Sites, Q2 2009

    Forrester evaluated 10 leading Web content management (WCM) vendors across approximately 115 criteria and found that SDL Tridion continues its leadership in enabling organizations to deliver per...

    • Downloads: 3341
  • For Application Development & Delivery Professionals

    Report: The Forrester Wave™: Web Content Management For Digital Customer Experience, Q2 2013

    Web content management (WCM) software has evolved from a set of primarily technical tools for website management into broad products and suites that support the imaginations (and needs) of digit...

    • Downloads: 2250
View all of Stephen Powers's Research

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