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Stephen Powers

Vice President, Research Director serving Application Development & Delivery PROFESSIONALS

Stephen serves Application Development & Delivery Professionals. He is a leading expert on technologies to support online customer experiences, including web content management, digital asset management, and personalization. Stephen helps Forrester clients create customer experience management technology strategies to support contextual, multichannel experiences and realize production efficiencies.

Previous Work Experience

Stephen came to Forrester with many years of experience in IT management and application development. Most recently, Stephen served as vice president and general manager of a software startup in Cambridge, Mass., managing client engagements in the areas of customer resource management (CRM), asset management, and supply chain management. Prior to that, he spent eight years at ZDNET (later CNET), where he led IT groups responsible for enterprise content management, web content management, eCommerce, search applications, and data warehousing.


Education

Stephen earned a B.S. in Electrical Engineering from Villanova University and an M.B.A. from Babson College.

Research Coverage:

Adobe Systems, Digital Asset Management, Document Management, Enterprise Content Management, Hewlett-Packard, IBM, Information Management, Microsoft, Web Content Management

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19 results in Everything

  • Tiffani Montez

  • For eBusiness & Channel Strategy Professionals

    Blog:How Social, Mobile, And Tablets Are Revolutionizing Consumer Banking

    Tiffani MontezSeptember 10, 2012

    Everyone is talking about it, everyone is doing it, and everyone wants one. Social, mobile, and tablets are creating digital banking disruption and fundamentally shaking up how banks interact with...

    • For eBusiness & Channel Strategy Professionals

      Report:The State Of North American Digital And Multichannel Banking 2013

      Multichannel Strategy Is More Of A Pipe Dream Than Reality

      Tiffani MontezApril 02, 2013

      The rapid development of customer touchpoints and rising customer expectations turn up the pressure on eBusiness professionals at retail banks to continue investing in digital channels. Yet few...

      • Downloads: 403
      • Rating:

    • For eBusiness & Channel Strategy Professionals

      Blog:Looking For A Mobile Banking Vendor?

      Tiffani MontezJune 11, 2012

      I’ve finished up my Market Overview of Mobile Banking Solutions 2012.  While my report covers 11 mobile banking vendors: Clairmail, FIS, Fiserv, Infosys, Intuit, Jack Henry, Kony,...

      • For eBusiness & Channel Strategy Professionals

        Charts & Figures:Poalim Connect Provides A Multitude Of Contact Options

        Multichannel Integration Uncovers New Opportunities

        Tiffani MontezMay 25, 2012

      • For eBusiness & Channel Strategy Professionals

        Report:Market Overview: Mobile Banking Solutions 2012

        Tiffani MontezJune 07, 2012

        As mobile banking adoption has moved from downstream to mainstream, banks that are late bloomers are rushing to reach competitive parity, while trailblazers focus on exploiting the channel to deliver...

        • Downloads: 1051
        • Comments: 2
        • Rating:

      • For CIO Professionals

        Report:CIOs: Master The Mobile Banking Imperative

        The Mobile Banking Imperative

        Ted Schadler, Peter Wannemacher, Tiffani MontezFebruary 14, 2013

        This report, written for eBusiness and channel strategy professionals, is also relevant to CIOs and other IT leaders. CIOs at every bank face major changes as consumers move their banking activities...

        • Downloads: 57

      • For eBusiness & Channel Strategy Professionals

        Blog:Inject A Human Touch Into Digital Banking

        Tiffani MontezMay 29, 2012

        With the evolution of digital touchpoints, banks have mastered right channeling to drive customers to lower cost digital channels for self-service.  As customer adoption of digital channels is...

        • For eBusiness & Channel Strategy Professionals

          Blog:Even The Best Mobile Banking Strategy Can Be A Victim Of Poor Execution

          Tiffani MontezJanuary 10, 2013

          My latest research on Building Next Generation Mobile Banking Solutions has been published for a few days now.  I’ve already gotten phone calls from clients stating this research is...

          • For eBusiness & Channel Strategy Professionals

            Report:Getting Mobile Banking Strategy Right

            Strategic Plan: The Mobile Banking Strategy Playbook

            Tiffani MontezMarch 04, 2013

            Mobile strategies fail when firms approach them as purely technology solutions or marketing initiatives without clear business objectives and stakeholder support. Having a documented strategic plan...

            • Downloads: 404
            • Rating:

          • For eBusiness & Channel Strategy Professionals

            Blog:Finovate Spring 2012: Digital Financial Services Innovation

            Tiffani MontezMay 10, 2012

            I attended Finovatethis week to get a preview of new financial services digital technology vendors. I say preview because if you have ever been to Finovate, you know it’s a little like speed...

            • For eBusiness & Channel Strategy Professionals

              Report:Building Next-Generation Mobile Banking

              Tools And Technologies: The Mobile Banking Strategy Playbook

              Tiffani Montez, Peter WannemacherJanuary 02, 2013

              Even the best mobile strategy can be a victim of poor execution. Managing technology is hard enough, but as new phone features and capabilities crop up seemingly every day, navigating the ever...

              • Downloads: 750
              • Comments: 1
              • Rating:

            • For eBusiness & Channel Strategy Professionals

              Blog:Multichannel: Retail Banking Pipe Dream Or Reality?

              Tiffani MontezApril 02, 2013

              The rapid development of customer touchpoints and rising customer expectations turn up the pressure on eBusiness professionals at retail banks to continue investing in digital channels. Even with the...

              • For eBusiness & Channel Strategy Professionals

                Report:Case Study: Hapoalim Injects A Human Touch Into Digital Banking

                Multichannel Integration Uncovers New Opportunities

                Tiffani MontezMay 25, 2012

                Bank Hapoalim observed a shift in expectations and interactions within a high-value segment of customers with a direct channel preference. To meet those customers' needs, Bank Hapoalim developed a...

                • Downloads: 367
                • Rating:

              • For eBusiness & Channel Strategy Professionals

                Blog:Move Over Online, Mobile Is Poised To Hit Mainstream

                Tiffani MontezAugust 15, 2012

                Some leading banks have already seen the number of mobile interactions overtake the number of online interactions. The evolution of mobile devices coupled with rising smartphone and mobile...

                • For eBusiness & Channel Strategy Professionals

                  Blog:What Role Does PFM Play In Online Banking's Future?

                  Tiffani MontezJanuary 31, 2012

                  As a new analyst researching vendors for digital banking, I wanted to share an observation as eBusiness and Channel Strategists are making decisions about digital financial services investments. In...

                  • For eBusiness & Channel Strategy Professionals

                    Blog:Mobile Banking Vendor Selection: Not A Straightforward Journey

                    Tiffani MontezApril 11, 2012

                    As I started my Market Overview of mobile banking solutions, one thing was apparent: the vendor landscape is in flux. To further demonstrate this point, over the last few weeks, Montise...

                    • For eBusiness & Channel Strategy Professionals

                      Report:The Business Case For Personal Financial Management

                      Personal Financial Management Offers A Wide Range Of Benefits

                      Benjamin Ensor, Tiffani MontezSeptember 05, 2012

                      Many financial services eBusiness executives are considering investing in money management tools for their customers, but they struggle with the business case. To help eBusiness executives build the...

                      • Downloads: 413
                      • Comments: 2
                      • Rating:

                    • For eBusiness & Channel Strategy Professionals

                      Report:The State Of Mobile Banking 2012

                      Landscape: The Mobile Banking Strategy Playbook

                      Benjamin Ensor, Tiffani Montez, Peter WannemacherAugust 13, 2012

                      Mobile banking continues to gather momentum across developed countries, fueled by rising smartphone use and the steadily improving supply of mobile banking from banks in North America, Europe, and...

                      • Downloads: 1472
                      • Rating:

                    • For eBusiness & Channel Strategy Professionals

                      Report:Multichannel Home Lending Status Boosts Results

                      eBusiness Professionals Must Integrate Mobile Into Loan Processes

                      Tiffani MontezNovember 13, 2012

                      As customers become more comfortable with research and applying for financial products through mobile devices, eBusiness professionals at banks will need to consider how mobile can support...

                      • Downloads: 201
                      • Rating:

                    • For eBusiness & Channel Strategy Professionals

                      Report:The Mobile Banking Imperative

                      Vision: The Mobile Banking Strategy Playbook

                      Peter Wannemacher, Tiffani MontezNovember 12, 2012

                      This report gives eBusiness and channel strategy professionals at banks a vision for what the future of mobile banking will be and why it is critical to develop a clear mobile strategy focused on...

                      • Downloads: 683
                      • Rating:
                     
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