Forrester

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Enterprise Content Management Suites, Q4 2009

Traditional Players Continue To Lead, While Microsoft Makes Inroads

In Forrester's 70-criteria evaluation of eight enterprise content management (ECM) suite vendors, we found that IBM, Oracle, EMC, and Open Text lead due to breadth and depth of functionality and a...

• Downloads: 3630

For Enterprise Architecture Professionals

Report:Update 2010: Topic Overview: Enterprise Content Management

Enterprise content management (ECM) continues to attract interest from organizations trying to manage the explosion of unstructured content. Enterprises want three things from ECM: to help make...

• Downloads: 3676

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Web Content Management For Online Customer Experience, Q3 2011

SDL And Adobe Lead The Way To Customer Experience Management (CXM)

The web content management (WCM) market is in transition. Functionality to enable publishing to the Web — whether internally or externally — has become commoditized. Yet now, the WCM...

• Downloads: 3305
• Comments: 1
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For Application Development & Delivery Professionals

Report:The Forrester Wave™: Web Content Management For External Sites, Q2 2009

SDL Tridion, Interwoven, And FatWire Lead, While Microsoft Makes Inroads

Forrester evaluated 10 leading Web content management (WCM) vendors across approximately 115 criteria and found that SDL Tridion continues its leadership in enabling organizations to deliver...

• Downloads: 3271

For Enterprise Architecture Professionals

Report:The Forrester Wave™: Web Content Management For External Sites, Q3 2007

SDL Tridion Leads While Microsoft And IBM Play Catchup

Forrester evaluated 11 leading Web content management (WCM) vendors across 190 external site content management and delivery criteria and found that European vendor SDL Tridion has established clear...

• Downloads: 1630

For Application Development & Delivery Professionals

Report:Market Overview: Digital Asset Management

Managing The Production And Distribution Of Rich Media

Increasing interactive channel needs currently force many information and knowledge management (I&KM) professionals in marketing and IT to take a fresh look at digital asset management (DAM),...

• Downloads: 1579

For Application Development & Delivery Professionals

Report:Five Additional Options To Consider For Web Content Management

The Web content management (WCM) market remains fragmented, with a wide range of products that manage anything from simple static Web pages to complex sites designed to maximize customer engagement....

• Downloads: 1356

For Application Development & Delivery Professionals

Report:The Web Content Management Maturity Model

Benchmark Your Content Management, Delivery, And Experience Capabilities

Few enterprises map out long-term strategies for the feature sets and application integration points that Web content management (WCM) offers. While organizations have mastered content management...

• Downloads: 1543

For Application Development & Delivery Professionals

Report:Trends 2008: Digital Asset Management

Enterprises show renewed interest in digital asset management (DAM) due to increased creation and use of digital assets across multiple channels, coupled with maturing enterprise content management...

• Downloads: 1162

For Application Development & Delivery Professionals

Report:The Seven C's Of Web Content Management

The web content management (WCM) market is currently experiencing a significant evolution as requirements for those platforms have grown beyond just managing web content. Instead, organizations need...

• Downloads: 1445
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For Enterprise Architecture Professionals

Report:SharePoint 2010: A Viable Option For Persuasive Web Content Management?

Authoring, Metadata, And Rich Media Support Improve, But Some Persuasive Limitations Still Exist

In fall 2009, Microsoft revealed its SharePoint Server 2010 functional road map, which included Web content management (WCM) support. Traditionally, more organizations have used SharePoint for...

• Downloads: 1216

For Application Development & Delivery Professionals

Report:Web Content Management And Open Source

Answers To Frequently Asked Questions

As organizations embark on next-generation Web content management (WCM) initiatives, they want to avoid the mistakes made in earlier, more costly WCM projects. As a result, information and knowledge...

• Downloads: 1045

For Application Development & Delivery Professionals

Report:A Guide To Getting Started On Your Web Content Management Project

Before Investigating Vendors, Use A Checklist To Plan And Evaluate Your Needs

With Web content management (WCM) implementations becoming more complex, information and knowledge management (I&KM) professionals need to get a handle on multiple WCM issues and answer important...

• Downloads: 1133

For Enterprise Architecture Professionals

Report:Collaboration, Search, And Compliance Drive 2010 ECM Investments

Findings From Forrester's October 2009 Global Enterprise Content Management Online Survey

Forrester recently surveyed 170 information and knowledge management (I&KM) professionals with decision-making roles in enterprise content management (ECM) about their plans for the coming year....

• Downloads: 1158

For Application Development & Delivery Professionals

Report:To SharePoint, Or Not, For External Web Site Initiatives

Information and knowledge management (I&KM) professionals have expressed abundant interest in Microsoft Office SharePoint Server — the technology that has a little something for everyone,...

• Downloads: 1094

Report:The Online Customer Engagement Software Ecosystem

Understand Your Options For Supporting Public-Facing Web Sites

Information and knowledge management (I&KM) professionals who support public-facing Web sites face a potpourri of product options from software vendors. Currently, persuasive content functions...

• Downloads: 1070

For Enterprise Architecture Professionals

Report:The Persuasive Content Architecture

Understanding How To Apply ECM To Marketing's Business Objectives

Customer experience expectations rise each year as customers want faster responses to requests, more conversational interactions, and more relevant content. Marketers now find themselves under...

• Downloads: 922

For Application Development & Delivery Professionals

Report:Drive Business Transformation With Digital Customer Experiences

Executive Overview: The Digital Experience Delivery Playbook

Digital customer experience has become a key business differentiator, and application development and delivery (AD&D) leaders of front-office, web, mobile, and digital development must step up to...

• Downloads: 1217
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For Application Development & Delivery Professionals

Report:The Frugal Guide To Web Content Management

How To Maximize Your WCM Investment During An Economic Slowdown

In the first recession of the customer-centric Web era, enterprises would be wise to avoid across-the-board IT budget cuts that cripple their ability to compete for and service fickle online...

• Downloads: 894

For Content & Collaboration Professionals

Report:Making The Case For Web Content Management

Investment in Web content management (WCM) remains a high priority for enterprises, but information and knowledge management (I&KM) professionals sometimes struggle to justify the time and resources...

• Downloads: 936

For Enterprise Architecture Professionals

Report:Got Content? You Need Information Architects

The inability to find content, a lack of compliance, and poor customer experiences all add up to real costs. If you care about getting the right information to the right people at the right time and...

• Downloads: 971

For Application Development & Delivery Professionals

Report:Web Content Management Is Alive And Well in 2011 Thanks To Online Customer Experience

Findings From Forrester's Q1 2011 Web Content Management Survey

Forrester recently surveyed 260 content and collaboration (C&C) professionals with decision-making roles in web content management (WCM) about their WCM strategies for the coming year. Enterprises...

• Downloads: 1090

For Application Development & Delivery Professionals

Report:Unify The Digital Experience Across Touchpoints

Vision: The Digital Experience Delivery Playbook

Today's rush to reach customers on their smartphones and tablets is just the beginning of an explosion of software-fueled digital touchpoints. Smartphones, tablets, eReaders, games, smart TV, goggles...

• Downloads: 1029
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For Application Development & Delivery Professionals

Report:Web Content Management Will Weave Its Way Into More Enterprise Applications

Findings From Forrester's January 2010 Global Web Content Management Online Survey

Forrester recently surveyed 225 information and knowledge management (I&KM) professionals with Web content management (WCM) decision-making or influencer roles about their WCM strategies for the...

• Downloads: 917

For Application Development & Delivery Professionals

Report:Harnessing The Convergence Of Customer Experience Management Solutions

C&C Pros Must Define The Role Of Content In The CXM Ecosystem

A new type of solution is emerging from a variety of content management, eCommerce, and marketing technology products. To manage cross-touchpoint customer experiences, vendors like Autonomy, Adobe,...

• Downloads: 950