Stephen Powers

Vice President, Research Director serving Application Development & Delivery PROFESSIONALS

Stephen serves Application Development & Delivery Professionals. He is a leading expert on technologies to support online customer experiences, including web content management, digital asset management, and personalization. Stephen helps Forrester clients create customer experience management technology strategies to support contextual, multichannel experiences and realize production efficiencies.

Previous Work Experience

Stephen came to Forrester with many years of experience in IT management and application development. Most recently, Stephen served as vice president and general manager of a software startup in Cambridge, Mass., managing client engagements in the areas of customer resource management (CRM), asset management, and supply chain management. Prior to that, he spent eight years at ZDNET (later CNET), where he led IT groups responsible for enterprise content management, web content management, eCommerce, search applications, and data warehousing.

Education

Stephen earned a B.S. in Electrical Engineering from Villanova University and an M.B.A. from Babson College.

Refine your results

Date Range

Role

Methodology

Topics

Industry

Region

Vendor

57 results in Reports

  • Stephen Powers
  • Information Management
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Enterprise Content Management Suites, Q4 2009

    Traditional Players Continue To Lead, While Microsoft Makes Inroads

    In Forrester's 70-criteria evaluation of eight enterprise content management (ECM) suite vendors, we found that IBM, Oracle, EMC, and Open Text lead due to breadth and depth of functionality and a...

    • Downloads: 3695
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Web Content Management For Online Customer Experience, Q3 2011

    SDL And Adobe Lead The Way To Customer Experience Management (CXM)

    The web content management (WCM) market is in transition. Functionality to enable publishing to the Web — whether internally or externally — has become commoditized. Yet now, the WCM...

    • Downloads: 3527
  • For Enterprise Architecture Professionals

    Report:Update 2010: Topic Overview: Enterprise Content Management

    Enterprise content management (ECM) continues to attract interest from organizations trying to manage the explosion of unstructured content. Enterprises want three things from ECM: to help make...

    • Downloads: 3721
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Web Content Management For External Sites, Q2 2009

    SDL Tridion, Interwoven, And FatWire Lead, While Microsoft Makes Inroads

    Forrester evaluated 10 leading Web content management (WCM) vendors across approximately 115 criteria and found that SDL Tridion continues its leadership in enabling organizations to deliver...

    • Downloads: 3341
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Web Content Management For Digital Customer Experience, Q2 2013

    Adobe Offers A Leading Combination Of Strategy And Resources

    Web content management (WCM) software has evolved from a set of primarily technical tools for website management into broad products and suites that support the imaginations (and needs) of digital...

    • Downloads: 2227
  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: Web Content Management For External Sites, Q3 2007

    SDL Tridion Leads While Microsoft And IBM Play Catchup

    Forrester evaluated 11 leading Web content management (WCM) vendors across 190 external site content management and delivery criteria and found that European vendor SDL Tridion has established clear...

    • Downloads: 1657
  • For Application Development & Delivery Professionals

    Report:Market Overview: Digital Asset Management

    Managing The Production And Distribution Of Rich Media

    Increasing interactive channel needs currently force many information and knowledge management (I&KM) professionals in marketing and IT to take a fresh look at digital asset management (DAM),...

    • Downloads: 1636
  • For Application Development & Delivery Professionals

    Report:Five Additional Options To Consider For Web Content Management

    The Web content management (WCM) market remains fragmented, with a wide range of products that manage anything from simple static Web pages to complex sites designed to maximize customer engagement....

    • Downloads: 1422
  • For Application Development & Delivery Professionals

    Report:The Web Content Management Maturity Model

    Benchmark Your Content Management, Delivery, And Experience Capabilities

    Few enterprises map out long-term strategies for the feature sets and application integration points that Web content management (WCM) offers. While organizations have mastered content management...

    • Downloads: 1630
  • For Application Development & Delivery Professionals

    Report:The Seven C's Of Web Content Management

    The web content management (WCM) market is currently experiencing a significant evolution as requirements for those platforms have grown beyond just managing web content. Instead, organizations need...

    • Downloads: 1537
  • For Application Development & Delivery Professionals

    Report:Trends 2008: Digital Asset Management

    Enterprises show renewed interest in digital asset management (DAM) due to increased creation and use of digital assets across multiple channels, coupled with maturing enterprise content management...

    • Downloads: 1177
  • For Enterprise Architecture Professionals

    Report:SharePoint 2010: A Viable Option For Persuasive Web Content Management?

    Authoring, Metadata, And Rich Media Support Improve, But Some Persuasive Limitations Still Exist

    In fall 2009, Microsoft revealed its SharePoint Server 2010 functional road map, which included Web content management (WCM) support. Traditionally, more organizations have used SharePoint for...

    • Downloads: 1266
  • For Application Development & Delivery Professionals

    Report:Web Content Management And Open Source

    Answers To Frequently Asked Questions

    As organizations embark on next-generation Web content management (WCM) initiatives, they want to avoid the mistakes made in earlier, more costly WCM projects. As a result, information and knowledge...

    • Downloads: 1071
  • For Application Development & Delivery Professionals

    Report:A Guide To Getting Started On Your Web Content Management Project

    Before Investigating Vendors, Use A Checklist To Plan And Evaluate Your Needs

    With Web content management (WCM) implementations becoming more complex, information and knowledge management (I&KM) professionals need to get a handle on multiple WCM issues and answer important...

    • Downloads: 1161
  • For Enterprise Architecture Professionals

    Report:Collaboration, Search, And Compliance Drive 2010 ECM Investments

    Findings From Forrester's October 2009 Global Enterprise Content Management Online Survey

    Forrester recently surveyed 170 information and knowledge management (I&KM) professionals with decision-making roles in enterprise content management (ECM) about their plans for the coming year....

    • Downloads: 1180
  • For Application Development & Delivery Professionals

    Report:The Online Customer Engagement Software Ecosystem

    Understand Your Options For Supporting Public-Facing Web Sites

    Information and knowledge management (I&KM) professionals who support public-facing Web sites face a potpourri of product options from software vendors. Currently, persuasive content functions...

    • Downloads: 1088
  • For Application Development & Delivery Professionals

    Report:To SharePoint, Or Not, For External Web Site Initiatives

    Information and knowledge management (I&KM) professionals have expressed abundant interest in Microsoft Office SharePoint Server — the technology that has a little something for everyone,...

    • Downloads: 1132
  • For Enterprise Architecture Professionals

    Report:The Persuasive Content Architecture

    Understanding How To Apply ECM To Marketing's Business Objectives

    Customer experience expectations rise each year as customers want faster responses to requests, more conversational interactions, and more relevant content. Marketers now find themselves under...

    • Downloads: 957
  • For Application Development & Delivery Professionals

    Report:The Frugal Guide To Web Content Management

    How To Maximize Your WCM Investment During An Economic Slowdown

    In the first recession of the customer-centric Web era, enterprises would be wise to avoid across-the-board IT budget cuts that cripple their ability to compete for and service fickle online...

    • Downloads: 925
  • For Application Development & Delivery Professionals

    Report:Web Content Management Is Alive And Well in 2011 Thanks To Online Customer Experience

    Findings From Forrester's Q1 2011 Web Content Management Survey

    Forrester recently surveyed 260 content and collaboration (C&C) professionals with decision-making roles in web content management (WCM) about their WCM strategies for the coming year. Enterprises...

    • Downloads: 1137
  • For Enterprise Architecture Professionals

    Report:Got Content? You Need Information Architects

    The inability to find content, a lack of compliance, and poor customer experiences all add up to real costs. If you care about getting the right information to the right people at the right time and...

    • Downloads: 1019
  • For Content & Collaboration Professionals

    Report:Making The Case For Web Content Management

    Investment in Web content management (WCM) remains a high priority for enterprises, but information and knowledge management (I&KM) professionals sometimes struggle to justify the time and resources...

    • Downloads: 963
  • For Application Development & Delivery Professionals

    Report:Harnessing The Convergence Of Customer Experience Management Solutions

    C&C Pros Must Define The Role Of Content In The CXM Ecosystem

    A new type of solution is emerging from a variety of content management, eCommerce, and marketing technology products. To manage cross-touchpoint customer experiences, vendors like Autonomy, Adobe,...

    • Downloads: 1039
  • For Application Development & Delivery Professionals

    Report:Web Content Management Will Weave Its Way Into More Enterprise Applications

    Findings From Forrester's January 2010 Global Web Content Management Online Survey

    Forrester recently surveyed 225 information and knowledge management (I&KM) professionals with Web content management (WCM) decision-making or influencer roles about their WCM strategies for the...

    • Downloads: 964
  • For Application Development & Delivery Professionals

    Report:The Four Decision Factors For Open Source Enterprise Content Management

    Open source enterprise content management (ECM) initiatives are common in small and medium-sized businesses (SMBs) or in department-level projects. Yet information and knowledge management (I&KM)...

    • Downloads: 900