Forrester

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Web Content Management For Online Customer Experience, Q3 2011

SDL And Adobe Lead The Way To Customer Experience Management (CXM)

The web content management (WCM) market is in transition. Functionality to enable publishing to the Web — whether internally or externally — has become commoditized. Yet now, the WCM...

• Downloads: 3303
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For Application Development & Delivery Professionals

Report:The Rich Media Management Mystery

What Does Digital Asset Management Mean?

In a world with increasing amounts of rich media assets and an increasing number of distribution channels, content and collaboration (C&C) pros are taking a closer look at rich media management...

• Downloads: 669

For Enterprise Architecture Professionals

Report:Plan Your ECM Strategy For Business, Persuasive, Transactional, And Foundational Needs

Enterprises continue to struggle under increasing volumes of varying types of content. Historically, content and collaboration (C&C) professionals have taken a product-specific approach to their...

• Downloads: 983

For Application Development & Delivery Professionals

Report:Market Overview: Rich Media Management Software

Traditional Digital Asset Management Software Morphs Into New Categories

With online channel demands increasing, many organizations are taking a fresh look at rich media management. Often, companies lack the technology and/or strategy to properly manage and distribute...

• Downloads: 675

For Enterprise Architecture Professionals

Report:Mobilize Your ECM Strategy

The staggering rate of mobile device adoption today gives content and collaboration (C&C) professionals a good reason to plan ahead for offering mobile access to enterprise content. Demand for the...

• Downloads: 575

For Enterprise Architecture Professionals

Report:All Form Solutions Are Not Created Equal

Demand For Web Self-Service And Standards Drive Market Transformation

In 2006 Forrester identified Adobe and IBM as the clear market leaders in e-forms. At the time, e-forms emerged as the critical component to replace paper, leading to the digital forms of today that...

• Downloads: 528

For Enterprise Architecture Professionals

Report:SharePoint 2010: A Viable Option For Persuasive Web Content Management?

Authoring, Metadata, And Rich Media Support Improve, But Some Persuasive Limitations Still Exist

In fall 2009, Microsoft revealed its SharePoint Server 2010 functional road map, which included Web content management (WCM) support. Traditionally, more organizations have used SharePoint for...

• Downloads: 1216

Report:The Online Customer Engagement Software Ecosystem

Understand Your Options For Supporting Public-Facing Web Sites

Information and knowledge management (I&KM) professionals who support public-facing Web sites face a potpourri of product options from software vendors. Currently, persuasive content functions...

• Downloads: 1070

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Enterprise Content Management Suites, Q4 2009

Traditional Players Continue To Lead, While Microsoft Makes Inroads

In Forrester's 70-criteria evaluation of eight enterprise content management (ECM) suite vendors, we found that IBM, Oracle, EMC, and Open Text lead due to breadth and depth of functionality and a...

• Downloads: 3629

For Application Development & Delivery Professionals

Report:Five Additional Options To Consider For Web Content Management

The Web content management (WCM) market remains fragmented, with a wide range of products that manage anything from simple static Web pages to complex sites designed to maximize customer engagement....

• Downloads: 1356

For Application Development & Delivery Professionals

Report:The Four Decision Factors For Open Source Enterprise Content Management

Open source enterprise content management (ECM) initiatives are common in small and medium-sized businesses (SMBs) or in department-level projects. Yet information and knowledge management (I&KM)...

• Downloads: 859