Stephen Walker

Analyst serving eBusiness & Channel Strategy PROFESSIONALS

Stephen serves eBusiness & Channel Strategy Professionals within the European consumer financial services sector. His work is wide-ranging; it includes understanding the changing role of the branch in a multichannel world, analyzing the transformative power of mobile and social media, and cataloging best practices in next-generation online banking, with a particular focus on personal financial management (PFM).

Previous Work Experience

Prior to joining Forrester, Stephen spent five years working in various research/consulting and strategy roles within financial services. Most recently, at Corporate Executive Board, he helped executives define priorities around multichannel strategy, social media, mobile banking, and banking the unbanked. Before that, he was a research manager on Lloyds TSB's corporate markets strategy team; prior to that, Stephen helped executives benchmark banking risk technology solutions at a boutique consultancy.

Education

Stephen holds an M.Sc. in global politics from the London School of Economics and a first-class B.Sc. in management from King's College, London.

Stephen Walker's Research

  • For eBusiness & Channel Strategy Professionals

    Report: 2014 Australian Mobile Banking Functionality Benchmark

    We used our Mobile Banking Functionality Benchmark methodology to evaluate the retail mobile banking services of the four largest retail banks in Australia on 37 criteria. Australia's banks have...

    • Downloads: 17
  • For eBusiness & Channel Strategy Professionals

    Report: 2014 Global Mobile Banking Functionality Benchmark

    We used our Mobile Banking Functionality Benchmark methodology to evaluate the mobile banking offerings of 32 large retail banks in Western Europe, North America, and Australia. In general, the ...

    • Downloads: 147
  • For eBusiness & Channel Strategy Professionals

    Report: Disrupting Finance: Digital Money Managers

    Digital money managers offer budgeting and cash management tools to the many people worldwide who need to manage their money but don't have the time, know-how, or inclination to actually do it. ...

    • Downloads: 150
  • For eBusiness & Channel Strategy Professionals

    Report: 2014 UK Mobile Banking Functionality Benchmark

    We used our Mobile Banking Functionality Benchmark methodology to evaluate the retail mobile banking services of the seven largest retail banks and building societies in the UK on more than 35 c...

    • Downloads: 120
  • For eBusiness & Channel Strategy Professionals

    Report: 2014 European Online Banking Functionality Benchmark

    Digital teams at banks should continuously evaluate their secure websites to look for improvements to online banking content and functionality. These teams want to know how their online banking ...

    • Downloads: 134
  • For eBusiness & Channel Strategy Professionals

    Report: The Business Case For Personal Financial Management

    Many financial services eBusiness executives are considering investing in money management tools for their customers, but they struggle with the business case. To help eBusiness executives build...

    • Downloads: 649
  • For eBusiness & Channel Strategy Professionals

    Report: Case Study: mBank Builds A Next-Generation Online Banking Experience

    Poland's mBank launched a revolutionary new online banking platform on June 4, 2013. The new platform delivers a new generation of digital banking, with a mix of customer-centric interfaces, adv...

    • Downloads: 560
  • For eBusiness & Channel Strategy Professionals

    Report: Best Practices In Digital Money Management

    The critical question for eBusiness and channel strategy professionals who have launched, or are about to launch, digital money management is how to drive customer adoption and use. To help, For...

    • Downloads: 500
  • For eBusiness & Channel Strategy Professionals

    Report: Case Study: BBVA Drives Online Banking Use With Game Mechanics

    BBVA wanted to increase customer understanding and use of online banking. By employing a range of game mechanics — challenges, prizes, and leadership boards — the bank's digital mark...

    • Downloads: 489
  • For eBusiness & Channel Strategy Professionals

    Report: 2013 UK Mobile Banking Functionality Rankings

    With customer expectations rising and substantial business at stake, digital banking strategy teams know they must keep improving their mobile services. This is one of three reports that detail ...

    • Downloads: 364
View all of Stephen Walker's Research

Clients who work with Stephen Walker also work with: