Forrester

For Application Development & Delivery Professionals

Report:What To Look For In E-Signature Providers

Segment E-Signature Use Cases To Help In Your Selection

Electronic signatures are gaining momentum due to accelerating consumer technology and the need to reduce both transaction costs and the time to close business. But despite increasing customer...

• Downloads: 417

For Enterprise Architecture Professionals

Blog:E-Signature Market Continues To Gain Business And Investor Attention

DocuSign, the best-known software-as-a-service (SaaS) brand for electronic signature, just received 47.5M in additional investor funding. According to execs, this will help accelerate growth...

For Enterprise Architecture Professionals

Report:Use A Metrics Framework To Drive BPM Excellence

Performance Management: The Business Process Management Playbook

Advancing technology for business process management (BPM) and analytics is allowing broader and deeper treatment of performance metrics. As a result, defining and using performance metrics is an...

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For Enterprise Architecture Professionals

Blog:Lexmark Joins The BPM And Dynamic Case Management Markets

Lexmark International acquired Netherlands-based Pallas Athena and will combine the company with its recent acquisition of Perceptive Software, a fast-growing ECM provider. Together this is a very...

For Enterprise Architecture Professionals

Report:Address The Complex ECM Landscape

Landscape: The Content Management Playbook

Information workers struggle under increasing volumes of varying types of content. Historically, enterprise architects have taken a product-specific approach to their enterprise content management...

• Downloads: 559
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For Enterprise Architecture Professionals

Report:The Forrester Wave™: Managed Print Services, Q2 2012

Vendors Move Toward Mature Service Offerings

While many offices look modern, unplanned and unmanaged use of printers, fax machines, copiers, and scanners leads to significant waste. Managed print services (MPS) are designed to help a business...

• Downloads: 547
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For Enterprise Architecture Professionals

Report:The Forrester Wave™: E-Signatures, Q2 2013

Electronic signatures are gaining momentum and becoming an increasingly popular topic of inquiries by Forrester clients. In retrospect, today's e-signature users will be seen as early adopters...

• Downloads: 227
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For Application Development & Delivery Professionals

Report:No Longer A Science Project: Use Content Analytics For Pragmatic Business Solutions

Organize Content And Improve Dynamic Case Management

Content analytics that mines unstructured content brings to mind tricky, long projects and visions of Ph.D.'s with white coats who comb through vast collections of content on a galactic scale. Yet...

• Downloads: 841

For Enterprise Architecture Professionals

Report:Embrace Five Disruptive Trends That Will Reshape BPM Excellence

Future Look: The Business Process Management Playbook

Enterprise architects leading business process management (BPM) excellence initiatives live at the crossroads of business strategy and process execution, providing BPM insights to technologists and...

• Downloads: 679
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For Enterprise Architecture Professionals

Report:Smart Process Apps: To Combine Social And Dynamic Case Management

Fill Gaping Hole In Process Needs

Enterprises need to shift from isolated enterprise social projects to a process-oriented view that drives business outcomes. Smart process apps — an emerging $34 billion software category...

• Downloads: 241

For Enterprise Architecture Professionals

Report:Develop A Content Management Strategy

Strategic Plan: The Content Management Playbook

Enterprise architects (EAs) need a solid content management strategy to document their firms' choices in a time of disruptive business and technical change. While it's possible to frame content...

• Downloads: 720
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For Application Development & Delivery Professionals

Report:Use Efficient Document Service Providers To Offset High Document Costs

Document processing services (DPS) encompass a diverse set of specialized services, such as capture, printing, and office fleet management, for document-intensive business processes. Three distinct...

• Downloads: 670

For Application Development & Delivery Professionals

Report:Empower Customers By Transforming Business Processes

A Roundtable Discussion With Forrester Analysts

Customers have more power today than ever before. They have tremendous influence and reach through social media, more options and choices of whom to buy from, and high expectations about customer...

• Downloads: 916

For Enterprise Architecture Professionals

Report:Dynamic Case Management: Definitely Not Your Dad's Old-School Workflow/Imaging System

Many business process and content and collaboration professionals, and the vendors that support them, think that dynamic case management (DCM) is a newfangled marketing term to describe an old,...

• Downloads: 664
• Comments: 1
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For Enterprise Architecture Professionals

Report:Trends In Mobility, Cloud Computing, And Analytics Shake Up ECM

Vision: The Content Management Playbook

Successful management of content throughout its life cycle has never been more challenging. Customers and employees, operating in a social, mobile world, expect easy mechanisms to create and consume...

• Downloads: 681

For Enterprise Architecture Professionals

Blog:Open Text Rounds Out ECM Suite With StreamServe Acquisition

Open Text today announced that it has acquired StreamServe, a provider of customer communication management solutions. The acquisition will add a missing piece from the OT...

For Enterprise Architecture Professionals

Blog:Big Data, Analytics, And Hospital Readmission Rates

The US government will start tracking hospital readmission rates. Why? Because we spend some $15B each year treating returning patients. Many of these would not need to return if they followed...

For Enterprise Architecture Professionals

Blog:Taming Invoice Processing: Still Work To Do

In this podcast, Principal Analyst Craig Le Clair will discuss one of the classic untamed processes, invoice processing. Results from a survey of accounts payable departments will be shared,...

For Enterprise Architecture Professionals

Blog:The Five Tenets Of Business Processes In 2020

We are seeing  firms migrating away from traditional IT-centric approaches. Why? They have to: Customers are now empowered — and companies are not. So you have to ask yourself a few...

For Enterprise Architecture Professionals

Blog:Enterprise Social, Meet Dynamic Case Management

I must be direct. I never got the hype about social business process management (BPM). Sure, it's great to collaborate better when creating process models. No group could use more help...

For Enterprise Architecture Professionals

Report:Best Practices: Developing An ECM/BPM Strategy

Business Process Improvement Also Requires Improved Content Management

Over the past two years, we have synthesized best practices for developing an enterprise content management (ECM) strategy from 20-plus in-depth ECM strategy reviews, numerous workshops, and more...

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For Enterprise Architecture Professionals

Blog:Will Humans Make A Comeback In Customer Processes?

We all feel the  loss of human connection due to relentless automation, the emerging behavior of Digital Natives (who prefer online interaction to direct human interaction), and the inability of...

For Application Development & Delivery Professionals

Tool:Customer Service Employees Are Not An Empowered Group

For Application Development & Delivery Professionals

Report:Customer Experience Drives E-Signature Adoption

No Waiting, Happy Customers, And Better Compliance

Electronic signatures are gaining momentum among businesses of all shapes and sizes due to accelerating consumer technology and the need to reduce both transaction costs and the time to close...

• Downloads: 437

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Document Output For Customer Communications Management, Q3 2011

Vendors Target Interactive Use Cases And Corporate Solutions

In Forrester's 36-criteria evaluation of document output for customer communications management (DOCCM) vendors, we found improved product capabilities to support structured, interactive, and...

• Downloads: 1261