Forrester

For Infrastructure & Operations Professionals

Report:Updated 2011: A Sample IT Infrastructure And Operations Balanced Scorecard

The Balanced Scorecard is built around four dimensions that have been adjusted for use in information technology: the value perspective, the customer orientation perspective, the operational...

• Downloads: 62

For Infrastructure & Operations Professionals

Report:Benchmark The Performance Of Your Business Continuity Program

Benchmark: The Business Technology Resiliency Playbook

This report outlines Forrester's solution for infrastructure and operations (I&O) leaders to benchmark the performance of their business continuity (BC) programs as part of their broader business...

• Downloads: 366
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For Infrastructure & Operations Professionals

Report:Building The Always-On, Always-Available Extended Enterprise

Three Steps To Get You On The Path To Running 24x7x365 Services

The extended enterprise of internal employees to external customers, partners, and suppliers expect services to be delivered to them 24x7x365 in a seamless fashion. But running an always-on,...

• Downloads: 347

For Infrastructure & Operations Professionals

Report:Assess The Maturity Of Your Business Technology Resiliency Program

Assessment: The Business Technology Resiliency Playbook

This report provides the maturity assessment of Forrester's solution for infrastructure and operations (I&O) executives looking to build their business technology (BT) resiliency strategy. We...

• Downloads: 309
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For Infrastructure & Operations Professionals

Client Inquiry:In What Direction Is The Industry Going For Data Center Tiers?

In what direction is the industry going for data center tiers? Which is more prevalent: higher or lower tiers?

For Infrastructure & Operations Professionals

Blog:How Too Much Of A Good Thing Can Spell Disaster

It should come as no surprise that websites thrive on traffic. So naturally, it follows that driving traffic to your site is a strong motivation for any company looking to grow their web presence....

For Infrastructure & Operations Professionals

Tool:Advanced Virtual Machine Backup Methods

For Infrastructure & Operations Professionals

Client Inquiry:Top Reasons Organizations Purchase Third-Party IT Services

We have an urgent need to understand top reasons firms (particularly larger end of market) use third-party services such as those we provide, such as colocation, managed hosting, replication, and...

For Infrastructure & Operations Professionals

Report:Updated 2011: Building The IT Infrastructure And Operations Balanced Scorecard

Metrics are the Achilles' heel of many infrastructure and operations (I&O) departments. Many firms don't know which metrics to use, or how to collect the data they need for the metrics, while others...

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For Infrastructure & Operations Professionals

Report:Disaster Recovery Exercises Fall Short Of The Finish Line

It's Time To Get Back In Shape With These 10 Tips For Improved Drills

If you woke up tomorrow and someone or something compelled you to run a marathon, how would you fare? It's highly doubtful that you would successfully run the 26.2 miles without months of training,...

• Downloads: 363

For Infrastructure & Operations Professionals

Client Inquiry:What Are High Availability Trends Within Continuity Programs At Financial Services Companies?

We are looking for trend and technology information regarding how financial wealth management and trading firms are using and adopting high availability technology within their continuity programs to...

For Infrastructure & Operations Professionals

Report:The Past, Present, And Future Of Replication

Upgrade Continuity And Recovery With Replication

Tape is not dead, and in fact, a large number of companies still rely heavily on tape for disaster recovery (DR). Tape is affordable and removable, but as the requirement to recover IT services after...

• Downloads: 957

For Infrastructure & Operations Professionals

Tool:The Forrester Business Technology Resiliency Maturity Model

For Infrastructure & Operations Professionals

Blog:The Great Infrastructure And Operations Divide

What percent of your IT budget do you spend on "keeping the lights on"? If you're anything like a typical company that I work with, the answer is more than half. That doesn't leave much money...

For Infrastructure & Operations Professionals

Report:Market Overview: Disk Libraries, Q1 2012

Identity Crisis No More: The Backup Market Shifts From Virtual Tape To Treating Disk As Disk In Open Systems Environments

The use of disk in backup environments has been accelerating for several years. We've now reached a point where most infrastructure and operations (I&O) professionals are using disk in some way,...

• Downloads: 350

For Infrastructure & Operations Professionals

Report:Justifying The Business Case For Business Technology Resiliency

Business Case: The Business Technology Resiliency Playbook

This report outlines Forrester's guidance for a business technology resiliency (BTR) business case. This is a critical step when securing funding because management is often reluctant to fund...

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For Infrastructure & Operations Professionals

Blog:The Era Of Now And The Age Of The Customer — Why Resiliency Is More Critical Than Ever

We live in the era of NOW. If a website takes too long to load, or doesn't load at all, we will move on in a matter of milliseconds. If an ATM can't dispense cash — unacceptable....

For Infrastructure & Operations Professionals

Report:Move Beyond Disaster Recovery And Prepare For Business Technology Resiliency

Vision: The Business Technology Resiliency Playbook

This report outlines the vision of Forrester's solution for infrastructure and operations (I&O) executives planning their organization's business technology (BT) resiliency strategy — the...

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For Infrastructure & Operations Professionals

Blog:Why Recovery Time Objectives (RTOs) Can Be Misleading

“Are you on the business side or the IT side?” was a question I received maybe a half dozen times last month while I was attending the Disaster Recovery Journal Fall World in San...

For Infrastructure & Operations Professionals

Report:An Infrastructure And Operations Pro's Guide To Cloud-Based Disaster Recovery Services

You Must Include These Services In Your Five-Year Road Map

Historically, disaster recovery (DR) preparedness required substantial time and financial investment. For many, DR was out of reach, and for others, it was a burdensome task that often felt like an...

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For Infrastructure & Operations Professionals

Blog:Cloud-Based Disaster Recovery: Demystified

There has been a lot of buzz around using the cloud for disaster recovery lately, and with good reason -- it's a new and compelling approach to fast recovery. However, along with any hype comes a...

For Infrastructure & Operations Professionals

Blog:It’s Time To Add Hacking Into Your Disaster Recovery Plans As A Potential Risk For Downtime

Right now, the internet probably seems like the Wild West.  Hackers are roaming around, seemingly attacking websites on a whim.  Most recently, groups like Anonymous, the Jester, and Lulz...

For Infrastructure & Operations Professionals

Report:State Of Enterprise Disaster Recovery Preparedness, Q2 2011

Five Trends In Disaster Recovery Preparedness, 2007 Through 2010

Advancements in virtualization, hardware performance, and efficiency have given infrastructure and operations (I&O) leaders a wealth of options for delivering great services faster and more cheaply...

• Downloads: 598

For Infrastructure & Operations Professionals

Client Inquiry:What Are The Top Causes Behind Disaster Recovery Declarations?

What are the top causes of companies issuing disaster recovery declarations and failing over to their alternate sites? Do those causes vary by industry or region?

For Infrastructure & Operations Professionals

Report:Forrester's Business Impact Analysis Template

Although a business impact analysis (BIA) is a key part of putting together a disaster recovery plan, many companies neglect to conduct one. Forrester believes it's worthwhile to take a step back and...

• Downloads: 50